CCC Intelligent Solutions

Senior Deal Desk Manager

CCC Intelligent Solutions

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • Illinois • United States

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Salary

💰 $119,030 - $160,000 per year

Job Level

Senior

About the role

  • Build & Lead the Deal Desk Function
  • Design (using best practices) and stand up the Deal Desk operating model, including scope, intake criteria, SLAs, approval routing, and escalation paths
  • Hire, onboard, and lead a team of Deal Desk Specialists; establish performance expectations and operating cadence
  • Partner with Sales, Legal, Pricing, Finance, Product, and Operations to validate current-state responsibilities and implement future-state best practices
  • Own Deal Execution Governance (Quote to Contract)
  • Oversee end-to-end deal execution from intake through quote creation, approval coordination, contract execution, and handoff readiness
  • Ensure deal submissions meet completeness and quality standards to reduce rework and rejects
  • Apply commercial and pricing governance, including discount policy adherence, approval enforcement, and deal-level margin/profitability considerations in partnership with Finance and Pricing
  • Partner with Legal to triage redlines and manage non-standard terms; ensure risk exceptions, compliance requirements, and required approvals are captured and auditable
  • Create and maintain playbooks for standard vs. non-standard deal paths and escalation thresholds
  • Cross-Functional Orchestration
  • Serve as the primary operational liaison across Sales, Pricing, Legal, Finance, Product, and Operations
  • Run a consistent deal unblock cadence (e.g., standing deal triage or deal factory sessions)
  • Drive role clarity and eliminate non-decision makers from deal workflows
  • Process, Policy, and Standardization
  • Define and maintain approval matrices, SLAs, and risk-based deal thresholds
  • Define discounting guardrails and commercial policy (e.g., non-standard terms, price holds, ramps, custom payment terms) and ensure consistent enforcement through an approval matrix
  • Standardize templates, documentation, contract tiering playbooks, and acceptable rejection criteria
  • Implement policies that make administrative corrections non-blocking to deal progress
  • Tools, Data Quality, and Enablement
  • Partner with RevOps and Sales Systems to optimize CRM, CPQ, and intake workflows
  • Ensure deal data accuracy and reporting visibility across systems
  • Create enablement materials and train sellers on when and how to engage Deal Desk
  • Process Improvement & Automation (Challenge and Re-Design)
  • Drive a continuous improvement mindset across CCC—challenge current workflows, question assumptions, and redesign processes for speed, quality, and scalability (not just centralization)
  • Identify high-friction steps and eliminate waste through standardization, simplification, and clear decision rights
  • Partner with Sales Systems/RevOps to automate manual work (intake triage, routing, approvals, data validation, quote generation) and reduce administrative burden on sellers and reviewers
  • Build a roadmap of automation and process enhancements, prioritize by impact/effort, and deliver measurable efficiency gains (cycle time reduction, lower rework, and increased throughput)
  • Performance Management & Continuous Improvement
  • Define and track KPIs including cycle time, SLA adherence, rework rate, and seller hours saved
  • Identify recurring bottlenecks and implement scalable process improvements

Requirements

  • 7+ years of experience in Deal Desk, Revenue Operations, Sales Operations, Commercial Operations, or related SaaS roles
  • 3+ years of people leadership experience, including hiring, coaching, and scaling operational teams
  • Demonstrated experience designing and implementing deal desk operating models, intake/triage workflows, approval matrices, and SLAs
  • Strong working knowledge of SaaS commercial constructs (pricing, discounting, renewals, amendments, ramp deals, multi-year, payment terms) and ability to partner effectively with Finance and Legal
  • Experience partnering with Legal on contracting workflows, redlines, and governance for non-standard terms
  • Proficiency with CRM and CPQ tools (e.g., Salesforce and CPQ platforms) and comfort translating process into system requirements
  • Strong analytical and communication skills; ability to drive KPI-based continuous improvement (cycle time, SLA adherence, rework, throughput)
Benefits
  • 401K Match
  • Paid time off
  • Annual Incentive Plan
  • Performance Bonus
  • Comprehensive health insurance
  • Adoption Assistance
  • Tuition Reimbursement
  • Wellness Programs
  • Stock Purchase Plan options
  • Employee Resource Groups
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
deal desk operating modelsintake workflowsapproval matricesSLAscommercial constructspricingdiscountingcontracting workflowsKPI-based continuous improvementdata validation
Soft Skills
people leadershipcoachingcommunicationanalytical skillscross-functional collaborationprocess improvement mindsetperformance managementproblem-solvingteam buildingstakeholder management