CCC Intelligent Solutions

Client Engagement Manager

CCC Intelligent Solutions

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $78,555 - $97,000 per year

About the role

  • Lead complex, multi-stakeholder client initiatives from planning through execution
  • Develop and execute service strategies aligned to client goals and measurable outcomes
  • Serve as the primary consultant and escalation point for assigned accounts
  • Drive customer retention, satisfaction, and adoption of CCC products and services
  • Partner with NAMs to identify and support expansion and upsell opportunities
  • Collaborate with Program Managers to ensure proper resource allocation and workflow execution
  • Proactively engage clients to understand business challenges and recommend solutions
  • Develop and maintain executive-ready reporting that highlights progress, value realization, and ROI
  • Partner with Product and Technology teams to advocate for client needs and provide input on enhancements, roadmap priorities, and workflow improvements
  • Facilitate executive-level meetings, workflow reviews, and regular status updates
  • Translate customer feedback into actionable insights for internal teams
  • Support industry initiatives, rollouts, and strategic programs as needed

Requirements

  • Bachelor’s degree preferred or equivalent relevant experience
  • 3 + years of project management or related work experience
  • 2 + years of client-facing consulting, advisory, or customer success role
  • Large MSO or consulting firm experience is a plus
  • Up to 75% travel
Benefits
  • 401K Match
  • Paid time off
  • Annual Incentive Plan
  • Performance Bonus
  • Comprehensive health insurance
  • Adoption Assistance
  • Tuition Reimbursement
  • Wellness Programs
  • Stock Purchase Plan options
  • Employee Resource Groups
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementservice strategiesclient initiativesexecutive reportingresource allocationworkflow executioncustomer feedback analysisbusiness challenge resolutionROI measurementupsell opportunities
Soft Skills
leadershipcommunicationcollaborationclient engagementproblem-solvingconsultingcustomer satisfactionrelationship managementstrategic thinkingfacilitation