Customer incident management, debugging and resolution by coordinating with Product development teams as required.
Triaging production incidents with the help of application logs and code base and recommend solutions to Product development teams.
Identify manual tasks and contribute to automation efforts
Participate in incident response and post-incident reviews
Work with developers and QA teams to support non-functional requirements like performance and availability
Collaborate with engineering teams to promote best practices across the organization
Create and maintain operational documentation such as runbooks and playbooks for known issues and own Problem ticket management
Configure and maintain monitoring and alerting tools related to the applications
Understand application and infrastructure health management and recommend improvements to performance and reliability
Join product team ceremonies (e.g., stand-ups) as needed for alignment and support

Requirements

5-plus years of hands-on experience in incident & problem management, SLOs, Java code debugging and logs monitoring in Elasticsearch.
Ability to analyze and interpret logs, metrics, and monitoring data to troubleshoot issues
Familiarity with the software development lifecycle and deployment practices
Understanding of Java frameworks, microservices architecture and RESTful APIs
Ability to create and maintain basic automation or scripting (e.g., Java, Python, Bash)
Experience working with SQL for querying and reporting.
PostgreSQL, MySQL knowledge is a plus.
Messaging & Services: Kafka, ActiveMQ, Rabbit MQ
Infrastructure: Kubernetes, EKS, MSK, AWS Lambda
Monitoring & Logging: Amazon CloudWatch, Grafana
CI/CD & Source Control: GitHub, Spinnaker
AI Tools: GitHub Copilot, Cursor, ChatGPT
Experience supporting CI/CD pipelines and cloud-based environments
Comfortable working in Agile/Scrum environments
Good communication and collaboration skills and be a team player.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

incident managementproblem managementJava debugginglogs monitoringautomation scriptingSQLmicroservices architectureRESTful APIsKubernetesAWS Lambda

Soft Skills

communicationcollaborationteam playeranalytical skillsproblem-solving