Cayuse Holdings

System Administrator

• Maintain Server Operating Systems running on physical and VM platforms.
• Install, Upgrade, and Maintain Monitoring Application Software running on a variety of Operating Systems.
• A solid understanding of monitoring Server Operating Systems (Windows Server, RHEL).
• A solid understanding of WAN Concepts and Data Circuits (T1’s, MPLS, VPN and Enterprise VPN, Ethernet, Fiber, etc…).
• A solid understanding of network devices and their function (Routers, Switches, Access Points, Firewalls).
• Ability to communicate complex technical subjects to non-technical customers.
• Follow agreed processes and procedures for providing solutions to customer requests or issues.
• Maintain call quality standards at the level set to meet customer expectations including adherence to work schedules and standards.
• Deliver customer communication to the appropriate level of understanding to ensure a successful outcome.
• Document policies, procedures and issues in ticketing system as well as in internal knowledge base.
• Ability to analyze and make recommendations to better assess, assist and meet the needs of internal clients.
• Ability to work independently as well as part of a team as required.
• Demonstrate strong client relationship skills.
• Willingness to work on a rotating On Call Schedule.
• Other duties as assigned.

Senior Network and Computer Systems Administrator

Backend Engineer

• Design, test, and develop well-designed web-based software code that is testable and efficient.
• Utilize best software development practices to meet user needs.
• Recommend software upgrades for current and future systems.
• Translate User Interface (UI)/User Experience (UX) design wireframes into functional web applications.
• Ensure software continues to function normally through software maintenance and testing.
• Document every aspect of the application, service, or environment for future reference and maintenance.
• Collaborate with cross-functional teams to define and implement new features.
• Write clean, well-documented, and scalable code.
• Debug and resolve technical issues to maintain the performance and security of web applications.
• Stay up-to-date with emerging technologies and industry trends to ensure the application remains current and competitive.
• Other duties as assigned.

Senior Web Application Developer, .NET Full Stack

Systems Engineer

• Install, configure, and maintain Microsoft SQL Server across Dev, UAT, and PROD environments (Windows Server and cloud-hosted) across multiple security fabrics.
• Own SQL Server installation, configuration, backups/restores, performance tuning, and security.
• Provide day-to-day operational support, including monitoring, maintenance jobs, troubleshooting, and vulnerability remediation.
• Design, implement, and support High Availability and Disaster Recovery solutions (Always On Availability Groups, Windows Server Failover Clustering).
• Perform performance optimization, including T-SQL tuning, index management, and issue resolution.
• Support SSRS, SSAS, Power BI Report Server, and related SQL Server components.
• Proactively maintain SQL Server environments for performance, security, and reliability.
• Configure and manage HA/DR solutions (e.g., Always On AG, failover technologies).
• Perform database tuning and query optimization.
• Develop and manage backup and recovery strategies.
• Enforce database security policies, ensuring STIG compliance and audit readiness.
• Implement and enforce database security controls, including TDE and compliance requirements.
• Resolve complex issues (e.g., performance bottlenecks, data corruption, connectivity).
• Maintain documentation for configurations, standards, and procedures.
• Collaborate with developers on schema design, query optimization, and stored procedures.
• Plan and execute database upgrades, patching, and migrations.
• Ensure compliance with industry standards and regulatory requirements.
• Participate in on-call rotations for after-hours support.
• Install and support Oracle databases.
• Other duties as assigned.

Senior Systems Engineer – SQL Server Database Administrator

Administration

• Represent the client by monitoring and reviewing all incoming and outgoing correspondence/action and determining the proper action to be taken.
• Forward assignments to appropriate staff members.
• Apply editorial skills and knowledge in proofreading and edit completed work to ensure that the proper clearances and coordination have been obtained.
• Maintain the client’s calendars and schedule meetings.
• Ensure time and attendance on TATEL is accurate for direct reports and other FO staff as needed.
• Serve as the Travel Arranger for individuals as necessary.
• Assist in data entry for annual performance evaluations of staff via ePerformance software system.
• Guiding procurement of office supplies.
• Provide courteous and responsive service to visitors and callers.
• Run errands related to the client’s business as necessary.

Office Administrator

Customer Support

• Provides second-tier support to end-users for PC, server, mainframe applications, and hardware.
• Handles problems that the first-tier help desk support is unable to resolve.
• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Simulates or recreates user problems to resolve operating difficulties.
• Recommends systems modifications to reduce user problems.
• Maintains currency and high level of technical skill in field of expertise.
• Technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.
• Installs and tests personal computers, printers, and other peripherals, configures operating system, load shrink-wrap programs and other application software programs.
• Troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
• Other duties as assigned.

Journeyman Computer User Support Specialist

Software Engineer

• Design, test, and develop well-designed web-based software code that is testable and efficient.
• Utilize best software development practices to meet user needs.
• Recommend software upgrades for current and future systems.
• Translate User Interface (UI)/User Experience (UX) design wireframes into functional web applications.
• Ensure software continues to function normally through software maintenance and testing.
• Document every aspect of the application, service, or environment for future reference and maintenance.
• Collaborate with cross-functional teams to define and implement new features.
• Write clean, well-documented, and scalable code.
• Debug and resolve technical issues to maintain the performance and security of web applications.
• Stay up-to-date with emerging technologies and industry trends to ensure the application remains current and competitive.

Senior Web Application Developer

Analyst

• Provide policy and technical guidance to MNL’s Free Markets Team.
• Responsible for managing strategic engagements, supporting public diplomacy efforts, tracking issues, initiatives, and policy developments related to issues surrounding and emerging related technology, and the protection of human rights, including around forced, coerced, unfair, and illegal labor.
• Raise awareness about these issues and developments through engagement with other Department offices, embassies abroad, the interagency, civil society, think tanks and industry, and feed into relevant reports.
• Provide policy and technical guidance on the human rights considerations implicated by enforcement, monitoring, and remediation as outlined.
• Monitor and analyze developments in this space; provide expert analysis and policy guidance; coordinate within the Department and inter-agency to seek alignment on these policy areas; cultivate relationships with external experts; and identify unique and impactful ways to advance leadership.
• Lead the Team’s policies and diplomatic engagement around issues pertaining to enforcement, monitoring, and remediation as outlined.
• Foster and collaborate with a network of contacts and experts in foreign governments, academia, civil society, the private sector, and the interagency that examine the intersection of related laws and regulations, and human rights.
• Participate in and represent the U.S. government in human rights, business, and tech for a which address related labor/market issue.
• Brief and prepare materials for leadership when engaging on issues described above; Draft public communications, including speeches, articulating policy.

Senior Human Rights Analyst

Research Analyst

• Analyze and synthesize complex information, producing clear and persuasive materials for the Client leadership, delivering high-quality research, writing, and briefings.
• Support the MNL Fair Labor Team in tracking initiatives and policy developments related to free markets and fair labor.
• Raise awareness about these issues through engagement with other Department offices, embassies abroad, the interagency, civil society, and the Hill.
• Advise on opportunities to expand the use of these policies and adopt/institute innovative practices.
• Monitor political, economic, security and other developments when assigned geographic areas of responsibility.
• Conduct outreach and liaison work with relevant geographic bureaus and client regional desks.
• Conduct in-depth research and analysis on international labor rights trends in assigned portfolio and geographic areas.
• Assist in developing policy recommendations that support the integration of labor rights into U.S. diplomatic and economic initiatives.
• Collaborate with international organizations, civil society, and foreign governments to promote best practices and strengthen labor rights protections.
• Prepare briefings, reports, and presentations for senior Department leadership, interagency partners, and external stakeholders.
• Monitor and assess the impact of foreign labor policies on U.S. interests, identifying opportunities to advance fair labor standards abroad.
• Serve as an editor for the labor sections of annual human rights reports, ensuring accuracy, clarity, and comprehensive coverage of labor rights issues in assigned countries or regions.

Research Analyst II

Designer

• Program digital lighting consoles across diverse production environments.
• Design professional lighting plots, patch lists, and assist with the rigging plan to ensure compliance with indoor/outdoor venue requirements and client vision.
• Address digital fixtures and special effects coordination, including lasers, fog machines, and advanced lighting elements.
• Configure, test, and troubleshoot lighting and special effect systems for live productions, rehearsals, and pre-recorded environments to ensure reliable and professional execution.
• Familiarity with diagnosing connectivity issues related to DMX, digital consoles, and other lighting protocols.
• Demonstrate mastery of multiple lighting network protocol languages (e.g., DMX and other advanced protocols) to ensure industry-standard functionality.
• Showcase experience with multiple cue lists, advanced event list programming, and LED color mixing technologies.
• Other duties as assigned.

Lighting Designer Engineer

QA Engineer

• Design, develop, and maintain robust automated test scripts using Selenium.
• Build and enhance automation frameworks (data-driven, hybrid, or BDD).
• Perform functional, regression, integration, and system testing.
• Analyze business requirements and create comprehensive test scenarios and test cases.
• Collaborate with developers, product owners, and architects to clarify requirements.
• Participate in Agile ceremonies (sprint planning, grooming, retrospectives).
• Perform API testing (manual and automated).
• Conduct defect tracking, root cause analysis, and impact assessment.
• Ensure CI/CD pipeline integration of automation suites.
• Provide test coverage analysis and quality metrics reporting.
• Other duties as assigned .

QA Engineer / Automation Tester

Security Engineer

• Lead end to end System Security & Privacy Plan (SSP/SSPP) development, maintenance, and updates for enterprise systems.
• Drive remediation activities through POA&M management, ensuring timely closure of compliance gaps.
• Translate penetration testing and vulnerability findings into actionable remediation work items (EPICs/user stories).
• Coordinate with application, infrastructure, and security teams to validate remediation through re-testing and evidence.
• Oversee risk-based vulnerability management, including prioritization and SLA-driven remediation.
• Provide governance oversight for endpoint protection, web application security, and cloud security controls.
• Produce assessor ready documentation, including configurations, monitoring evidence, approvals, and incident traceability.
• Support continuous audit readiness and reduce repeat findings through disciplined governance and documentation practices.
• Other duties as assigned.

IT Support

• Handle the most complex IT technical support requests for the client’s user base and lead the other Service Center Technicians in direction of providing the utmost support.
• Manage and document customer support issues, remediation and customer satisfaction using a structured system for task resolution.
• Analyze and resolve operational issues for the technical support center and shall assist the Federal Functional Lead in prioritizing tasks for the Service Center Technicians that are working on task resolution.
• Provide reports for technical support activity, property accountability, lead meetings and event schedules.
• Other duties as assigned.

Help Desk Technician IV – Lead

• Manage and document customer support issues, remediation and customer satisfaction using a structured system for task resolution.
• Maintain favorable customer relations by handling requests in a tactful and professional manner.
• Handles calls of less complexity and are primarily routine or basic in nature.
• Follow basic procedures and scripts.
• More complex customer inquiries may be passed to higher level Service Center Technicians.
• Other duties as assigned.

Help Desk Technician

• Support requests for a broad internal user base.
• Manage and document customer support issues, remediation and customer satisfaction using a structured system for task resolution.
• Provide reports on technical support activity, property accountability, and event schedules.
• Maintain meeting, training, and conference room schedules while coordinating technical support for each room.
• Other duties as assigned.

Help Desk Technician II

• Develops knowledge base articles (KBAs) and customized reports to support Service Center operations, tracking key performance indicators (KPIs)
• Identifies and develops KBA’s and customized reports relating to all of Service Center including first contact resolution rate and other identified Service Center KPI’s.
• Identifies trends and analyzes current support models and incident trends to develop new processes and procedures.
• Manage and document customer support issues, internal support processes, identify required processes and improvement to current processes, identify and report remediation and customer satisfaction reports using a structured system for task resolution and document support models.
• Analyze and resolve operational processes for the technical support center.
• Assist the Service Center Lead(s) and Federal Functional Lead in prioritizing tasks and procedures for the Service Center.
• Identify, develop, and provide customized reports and knowledge base articles for technical support activity, property accountability, meetings, and event schedules.
• Other duties as assigned.