Caterpillar Inc.

DevOps Engineer

• Monitor and troubleshoot production and QA systems to identify and resolve performance, scalability, and reliability issues proactively.
• Participate in the on-call rotation to provide 24/7 critical incident support for eCommerce platform systems.
• Design, implement, and maintain automated processes and tools to streamline deployment and release processes.
• Collaborate with cross-functional teams to define, document, and implement operational processes, best practices, and procedures.
• Implement and maintain system monitoring tools and dashboards to provide real-time insights into system performance and identify potential issues.
• Work closely with developers to identify and fix bugs and performance bottlenecks in the application code.
• Ensure that systems and infrastructure comply with security, compliance, and regulatory requirements.
• Continuously evaluate systems and processes to identify areas for improvement and implement changes as needed.

Senior Site Reliability Engineer

Security Engineer

• Deliver cybersecurity expertise and leadership for the advancement, execution and sustainability of the Third-Party Cybersecurity Risk Management program, processes and supporting tools
• Effectively lead and motivate a team of 4-15 resources to perform to their highest potential by serving as a strong leader and role model
• Effectively balance cyber hygiene, day-to-day operations, incremental improvement, and future-focused projects in a manner which reduces risk and facilitates enterprise efforts to achieve expanded offerings, services growth, and sustainability
• Manage project planning and execution covering project charters, communications, metrics, reporting, and the overall project plan with timelines and deliverables
• Review cybersecurity language within legal contracts to ensure alignment with enterprise requirements
• Establish appropriate goals and objectives for the team in alignment with the Cybersecurity strategy and in support of overall organizational goals
• Foster collaborative working relationships with security stakeholders across Caterpillar and guide the team to provide exceptional customer experience
• Ensure third party assessment data integrity and quality control
• Regularly review and gain insights from data and metrics
• Increase awareness, understanding and integration of the program into enterprise supply chain risk management efforts

Third-Party Cybersecurity Risk Manager

Engineer

• 客户需求洞察与规格定义:调研矿山作业流程与限制,提炼功能/性能/安全需求,输出需求规格与开发优先级以及响应的迭代计划;
• 系统功能开发与 HMI 设计:实现后台调度与辅助车辆之间的交互能力(任务分配、状态展示、预警与决策提示、碰撞指导与告警、效率优化等),提升现场运营效率与安全性。
• 软硬件协同与接口管理:协调传感器/控制器/通信模块与软件算法团队,制定标准化接口与数据模型,推进模块级到系统级的集成。
• 多层级验证与确认(V&V):制定并执行 SIL/HIL/台架/现场测试计划,覆盖极端工况与边界场景,进行缺陷闭环与回归测试。
• 安全与作业规范落实:在设计与测试中贯彻风险识别与管控、应急预案与作业区规范;组织试运行阶段的安全检查与复盘。
• 客户交付与培训:为调度/运营/维护人员提供操作培训与使用指南,协同推进流程优化与变更管理。
• 工程文档与配置管理:维护需求、设计、测试、发布与操作手册等全套文档,规范版本。

Autonomy Engineer, Auxiliary Machine

Systems Engineer

• 远程遥控系统开发:远程控制架构设计,包括方向盘控制、加速/制动控制、操作界面。
• 视频流开发与集成:开发高可靠低延时的视频流传输方案,。
• 无人驾驶后台集成:实现远程控制系统与无人驾驶调度后台的无缝集成,支持模式切换与 任务协同。
• 远程控制切换与条件设计:制定远程控制切换策略及条件,确保安全、平滑过渡。
• 安全防碰撞与恢复方案:开发防碰撞逻辑,设计远程控制恢复至无人驾驶模式安全机制。
• 网络集成与安全防护:优化网络架构,保障远程控制通信的稳定性与安全性,防止网络攻 击与数据泄露。
• 系统测试与验证:制定并执行仿真、台架及现场测试计划,验证系统性能与安全性。

Truck Remote Control System Engineer

Field Engineer

• Serve as a regional conduit for communicating product health updates and own the field product problems for LMT’s.
• Assist Dealer Tech Support teams by providing timely and quality recommendations to service requests raised through Dealer Solutions Network (DSN).
• Support Dealers by undertaking field and customer site visits to gather information on reported product problems and/or to provide progress updates on ongoing projects on behalf of the Product Group.
• Work closely with internal and Dealer Equipment Management teams to monitor overall performance (including reliability, durability, maintainability and serviceability) of LMT’s.
• Promote Continuous Product Improvement (CPI) culture among internal and Dealer teams.
• Own Product Problem Management process for the assigned products. This includes consolidating product issue priorities from various Regions to represent Australasia region as part of quarterly CPI updates.
• Work with Dealer and Region contacts to gather field data and conduct preliminary analysis of reported product problems.
• Work with Region and Dealer contacts to facilitate return of failed iron to the Product or Component Groups as well as coordinate field validation of product improvements as required.
• Monitor release of Product Improvement (PIP) and Product Support Programs (PSP) and actively promote the culture of timely completion of service programs to improve product reliability and reduce commercial exposure to the enterprise.
• Support internal and Dealer stakeholders by providing recommendations on critical spares stocking in preparation for launching new product in the Region.
• Work with relevant internal stakeholders to ensure parts coverage by raising Incremental Parts Stocking Requests (IPSR) during abnormal demands due to new field problems.

Senior Product Service Engineer

Operations

• Advising dealers on product support initiatives and dealer and customer-related strategies
• Advising dealers on marketing and sales initiatives and dealer and customer-related strategies
• Drive continuous improvements in dealer capabilities aligned with product support operations excellence programs
• Ensure adequate capability and capacity are in place at the dealers to deliver services growth
• Develop and maintain in-depth knowledge of organizational products, programs, and dealer operating models
• Answer inquiries and resolve complex issues regarding business plan execution, operational improvement, and achievement of commercial targets
• Consult with dealer leadership and commercial teams to assess, challenge, and improve marketing and sales capabilities
• Govern dealer execution of programs that increase sales effectiveness and improve customer experience

Product Support Representative – Power & Energy

Business Intelligence Developer

• Lead the development of the APD Metrics Dashboard, in collaboration with Global and APD teams to provide insights, co-ordinates the annual updating and monthly results inclusion.
• APD co-ordinator for the annual target setting governance process, work with Global, Industry teams, provide summary and updates to the APD team.
• Design and develop analytical tools (dashboards) with Global IT, provide business insights to enable team efficiencies and strengthen governance processes.
• Provide leadership team with actionable insights for leadership reviews materials; in support of driving profitable growth.
• Synthesize data to highlight critical areas for improvement and recommendations.
• Drive collaboration on key strategic discussions relating to data & insights through APD forums, ensure alignment across APD.
• Lead strategic data & insights consulting projects.

Business Intelligence Consultant

• Analyze digital product adoption and usage data to identify gaps, trends, and opportunities for improvement
• Develop actionable insights and recommendations to support digital adoption initiatives
• Support the execution of customer and dealer adoption campaigns by clearly explaining insights and recommended actions
• Support senior leaders and consultants by fulfilling data and insight requests, preparing high‑level summaries and concise reports
• Identify and document business and user requirements related to digital product adoption
• Translate business requirements into clear analytical and technical inputs for senior analysts and technical teams
• Collaborate closely with cross‑functional and regional stakeholders in a matrix organization across EAME

Business Intelligence Analyst

Account Manager

• Serve as the primary, trusted point of contact for mine sites adopting new technologies.
• Build and sustain long‑term strategic relationships with customer stakeholders at both site and corporate levels.
• Spend time at the mine site to understand customer operations, monitor technology implementation and progress, and learn about critical customer requirements.
• Proactively monitor customer satisfaction, anticipate issues, and drive resolution by mobilizing internal teams and dealer partners.
• Lead structured, regular customer touchpoints to capture operational feedback, evolving needs, and adoption insights.
• Own the customer adoption journey, ensuring customers realize tangible value from new technology investments.
• Partner closely with solution engineering, deployment, support, and dealer teams to track implementation progress, risks, and communication needs.
• Translate complex technical updates into clear, actionable insights for customers.
• Identify and remove barriers to adoption by aligning internal stakeholders around solutions.
• Ensure alignment between customer expectations, deployment timelines, and support responsibilities across Caterpillar and dealer organizations.
• Enable and position dealers for long‑term, sustainable customer support and operational success.
• Own and manage all customer inquiries related to the new offering, ensuring rapid routing to the appropriate internal experts.
• Maintain strong cross‑functional alignment with product, engineering, deployment, commercial, and dealer teams.
• Capture and document customer challenges, performance feedback, and lessons learned to inform continuous improvement.
• Support the integration of newly acquired technologies into a single, cohesive Caterpillar commercial approach.
• Ensure consistent messaging, account strategy, and customer engagement across business units and dealers in North America.
• Identify and drive upsell and cross‑sell opportunities by deeply understanding customer operations, technology roadmaps, and future needs.
• Develop a deep understanding of each mine site’s operational priorities, technology maturity, and business objectives.
• Assess readiness and identify sites best positioned for future technology adoption waves.
• Support forecasting, pipeline development, and long‑term strategic account planning.

Senior Account Manager – Precision Mining

• Lead Cat Certified Used (CCU) program support, including coordinating CCU/CVA/EPP initiatives across field teams and dealer networks.
• Drive CCU scorecard leadership, including reviewing results, identifying performance gaps, and preparing leadership-level insights and questions.
• Ensure CCU Audit compliance, supporting dealers in understanding requirements and helping resolve discrepancies.
• Lead or contribute to training programs related to Used, CCU, and inspection processes, ensuring materials align with 2030 growth goals and dealer needs.
• Produce and distribute the monthly Used Equipment newsletter, ensuring insights, industry trends, and updates are clear and actionable.

Senior Marketing, Operations Representative

Full-stack Engineer

• Provide thought leadership on methodology to identify high value opportunities to automate processes and improve employee efficiency through the use of AI technologies.
• Lead workshops and design sessions on high value use cases for AI and process automation.
• Designing, creating, deploying, and sustaining software solutions on a large scale.
• Implementing application architectural patterns, including but not limited to MVC, Microservices, and Event-driven architectures.
• Lead the development of robust data pipelines for ingestion, transformation, and delivery using Snowflake, dbt, and cloud-native tools.
• Optimize data storage, retrieval, and processing for performance, reliability, and cost-efficiency.

Lead Software Engineer

Program Manager

• Provide marketing leadership to New Product Introduction (NPI) teams focused on developing new power generation and electrification solutions for the Oil & Gas industry.
• Be responsible for executing marketing activities for assigned NPI product programs, including but not limited to new natural gas gensets, electrification solutions, and power distribution control systems.
• Collaborate with internal and external partners, dealers, and customers to support NPI activities including product requirements management, competitive analysis, field test coordination, product pricing, forecasting, and marketing literature development.
• Participate in regular meetings with customers, dealers, and commercial teams to gather market intelligence and understand Caterpillar’s position in the industry.
• Gather voice of customer to understand customer buying behaviors, competitive issues, market service needs, and where Caterpillar can add value.
• Act as a market segment advisor to commercial teams, dealers, and other process partners.
• Define marketing communication priorities and work with the Marketing Communications team to create marketing materials and media for new product launches and marketing campaigns.
• Guide the development and publication of technical marketing data, competitive analysis, and sales training materials needed to effectively sell new products.

Market Development Consultant – Program Management

Recruitment

• Advise hiring managers on recruiting strategies and practices that align with organizational goals and direction.
• Manage the entire recruiting process, including interviewing, pre-hire checks, extending offers, and coordinating orientation and start dates for new employees.
• Attend career fairs and industry events.
• Utilize applicant tracking systems (ATS), Candidate Relationship Management (CRM) tools, and other sourcing technologies to identify and attract the most qualified candidates.
• Develop plans for sourcing top candidates based on company needs.

Talent Acquisition Partner

Learning and Development

• Developing and delivering training programs; ensuring that courses and materials are relevant to the organization's customer service processes.
• Gathering customer service performance data to measure success of the training programs; monitoring ROIs and taking appropriate measures to improve training effectiveness.
• Reviewing and maintaining training materials to ensure compliance with organizational policies and procedures.
• Analyzing new training methods, tools and content options to determine the feasibility of use and application in future customer service training programs.
• Consulting business partners on training requirements.
• Develop dealer practice library & governance.

Global Learning Consultant

Architect

• Provide oversight for architecture assessment and design for infrastructure, information or integration domains that provide core capabilities for the enterprise.
• Lead Architecture design of end-to-end enterprise integrated systems that serves multiple business functions.
• Lead the design and implementation of enterprise data model and metadata structures for complex projects.
• Drive architecture and design patterns for various AI and ML related models, and services.
• Passion for applying state-of-the art AI algorithms to real-world problems.
• Stay up to date with the latest developments in AI and related fields, evaluate new developments and technologies for potential integration into existing and future architecture.
• Initiate and deliver technology evaluation and recommendations.
• Develop and maintain current, planned, and future state architecture blueprints.
• Lead in the identification and analysis of enterprise business drivers and requirements that drive the future state architecture.
• Design and architect scalable AI/ML infrastructure solutions that support enterprise-wide AI initiatives, including model deployment, orchestration, and monitoring systems.
• Establish technical standards and frameworks for AI application development, including agent architectures, RAG pipelines, and multi-modal AI systems.