Caterpillar Inc.

Communications

• Developing communication strategies, plans, and deliverables for the Senior Vice President and leadership team
• Responsible for deliverables, including but not limited to speeches, video scripts, presentations, newsletter articles, and internal and dealer meetings
• Manage division communication plans, daily operations and the execution of internal and external messaging
• Partner with Human Resources to build and manage strategies that develop leaders and instill deep understanding of the business
• Own Global Dealer Principal Communications Process, governance and execution​

Manager – Division Communications, Americas Distribution Division

Project Manager

• Manage full lifecycle delivery of infrastructure and process improvement projects, from initiation through closure.
• Develop project plans, schedules, budgets, and documentation to support execution and governance.
• Coordinate activities across Hosting Services teams to ensure technical and operational alignment.
• Facilitate regular project meetings to review milestones, risks, issues, and decision needs.
• Provide clear, consistent updates to stakeholders and leadership through reports and status summaries.
• Identify project risks and dependencies and develop mitigation and contingency plans.
• Partner with Procurement, Contract Management, and Infrastructure teams on project-related purchases and vendor activities.
• Track project spend, validate forecasts, and support financial accountability across assigned work.
• Drive continuous improvement by recommending enhancements to processes, tools, and reporting.
• Support annual planning cycles by contributing project forecasts and infrastructure demand inputs.
• Use tools such as Azure DevOps and Microsoft Project to support project activities.
• Participate in initiatives focused on infrastructure modernization, automation, lifecycle upgrades, and resiliency improvements.

Project Manager, Cat IT

Digital Marketing

• Primary Liaison: Serve as the main point of contact between Caterpillar and the dealer
• Dealer Onboarding: Lead and manage the dealer onboarding process
• Cadence Management: Facilitate structured bi-weekly meetings with dealers
• Use Case/Journey and Segment Alignment: Collaborate with dealers to align use cases/journeys
• Target Setting: Establish and track performance targets for the use cases
• Sales Funnel Oversight: Engage with the dealer to review their sales funnel
• Campaign Management: Oversee the creation, execution, and optimization of digital marketing campaigns
• Data Analysis: Analyze campaign performance data to identify trends
• Reporting: Engage with OnPoint team to generate and present detailed reports on campaign performance
• Team Collaboration: Work closely with team members to ensure a cohesive marketing approach
• Milestone Tracking: Collect and track status of all project milestones
• Collect Dealer Feedback: Capture and incorporate feedback from the dealer
• Continuous Improvement: Document and share lessons learned

Digital Marketing Account Manager

Operations

• Deliver on the best Customer Experience by focusing on continuous improvement of the following areas: Lead Marketing and Sales differentiated capabilities with dealers.
• Drive lead generation processes, and lead response/closure rates with both traditional and digital marketing tools.
• Advise Dealers on existing and potential customer experience gaps and recommend ways to improve experience through technology, digital, machine delivery, customer onboarding, etc.
• Ensure dealers have a strong customer management process in place, enabling clean data for Caterpillar and Dealer to leverage.
• Consult with dealers on process improvement methods at branch levels, focusing on driving new customer sales.
• Enable Prime Product and Services Revenue growth by focusing on the following key areas: Develop robust sales funnels and lead management processes and deploy across the dealership with each industry segment and with industry partners.
• Grow eCommerce revenue and customers by ensuring dealers have a strong go-to-market plan that includes sales teams and customer training, incentive plans, marketing promotions, technical capabilities and resources in place.
• Improve Dealer coverage by completing coverage assessments and advising dealers on opportunities to improve such as leveraging multiple sales channels, ensuring opportunity is assigned and there are coverage quality metrics in place.
• Develop strategies and plans to improve dealer sales effectiveness and identify opportunities to increase sales across prime and aftermarket.
• Lead key Caterpillar strategic initiatives such as: Improve Machine Sales Participation, ensuring dealers are correctly reporting sales activities and actively improving dealer participation, including all tier levels and value propositions (GC, etc.).
• Deploy Retail Transformation on key dealer branches, transforming the way dealers do business with retail customers.
• Other duties as assigned by Caterpillar management from time-to-time.

Marketing & Sales Operations Consultant

Account Executive

• Achieve annual ABP, and our 2030 growth targets
• Enable our aftermarket growth via CVA at Point of Sale
• Support Dealer and Customer Training Requirements
• Manage dealer sales pipeline via Sales Force
• Support Dealer Capabilities Improvement initiatives
• Understanding of business model and acting within the business process guidance on review and approval for variance programs and commercial actions.
• Designing and assisting dealers on the forecast, sales/rental/used strategy planning, and sales techniques; supporting the rollout of new products.
• Performing regular sales performance reviews with dealers and ensuring implementation of corrective actions where needed.
• Presenting products or services for stakeholders, answering any customer questions, and addressing their needs.

Sales Representative – Electric Power

Supply Chain

• Responsible for leading cross functional projects focused on capacity, agility, and associated supply chain concepts.
• The role facilitates the EPP enterprise capacity process and ECR-C component capacity planning process.
• Performs planning of the enterprise capacity planning transformational program.
• The role is instrumental in facilitating and executing Capacity and Agility processes with Prime Product Groups and Facilities.
• Identifying, defining, leading implementation of integrated supply chain solutions and performance improvements.
• Establishing and strengthening effective linkages, partnerships, and best practices with business partners and internal functions.
• Investigating and incorporating industry benchmarks, metrics and best practices to develop optimal supply chains for suppliers and/or product sets.
• Leads the development and analyzes data and information to identify and prioritize opportunities for improving facility capacity and supply chain performance.

Supply Chain Planning Engineer

• Provides advisory, analysis and counsel on business projects, transactions and technical rules, and reviews compliance activities, with a focus on the China Value Added Tax (“VAT”), including export VAT refund.
• Preparing and performing advisory on projects and transactions, material China VAT compliance and provision computations, utilizing tax technical rules and business facts.
• Working closely with internal and external business partners to ensure appropriate information is gathered, analyzed, and proficiently conveys information on VAT implications.
• Monitoring legislative changes and analyzing potential impacts on China VAT obligations.
• Researching and evaluating China VAT regulations to document VAT positions, optimize enterprise VAT impact, and analyze VAT impacts of proposed legislation.
• Analyzing, developing and reviewing responses to support tax authority inquiries.
• Supporting projects related to process improvements, implementation of controls, or Global Tax initiatives.

Senior Tax Analyst

Mechanical Engineer

• Participate/lead the project management activities for assigned Generator set product development projects
• Responsible for all aspects of the generator set factory Bill of Material (BOM) and component compatibility readiness
• Manage project scope and schedule
• Design BOM product structure to best meet marketing, customer, product and project objectives
• Work closely with the purchasing team to identify and develop strategic supply chain partners for generator components and finished goods
• Establishes and maintains compliance with the project timelines
• Keep abreast of new technology and facility system requirements for processing orders
• Participate/lead projects on new processes and systems to streamline work flow and/or increase quality output
• Participate and lead product component implementation projects
• Demonstrated initiative and sense of urgency relative to customer requirements and creative problem solving across organizational boundaries
• High level of oral, written, and interpersonal communications skills
• Ability to maintain utmost discretion and manage confidential and privileged information
• Ability to work with other team members to research and analyze customer specifications to create design proposals to meet performance, customer and manufacturing requirements.

Design Engineer

Product Designer

• Design End-to-End Experiences: Lead the discovery, design, and delivery of dialog flows, user journeys, and customer workflows for voice and chat platforms across complex, high-stakes interactions of heavy industry and physical worksites.
• Craft AI Personas & Copy: Develop distinct assistant personas aligned with our brand and write high-quality, concise, and context-aware content using UX writing best practices.
• Determine multi-turn dialog strategies: set the direction for proactive suggestions, disambiguation, confirmations, voice patterns, barge-in, repair, and latency management.
• Lead Collaborative Workshops: Facilitate design and stakeholder sessions to elicit requirements, define project scopes, and advocate for user-centered design.
• Optimize Through Data: Analyze interaction metrics and test initiatives, and continuously iterate on interactions to improve assistant responses and customer satisfaction.
• Enable Partners & Stakeholders: Create design briefs, wireframes, and prototypes (using tools like Figma) to communicate solutions to non-technical audiences.

Conversational UX Designer

Data Engineer

• Enable enterprise adoption of Microsoft Fabric by providing technical guidance, coaching, and best practices across analytics teams.
• Develop and maintain reusable assets, including templates, reference architectures, semantic model patterns, data pipelines, and governance documentation that support enterprise-wide modernization.
• Support teams in designing and optimizing Fabric Lakehouse environments, Data Factory pipelines, Dataflows Gen2, notebooks, and medallion‑style data architectures.
• Provide subject matter expertise for Microsoft Fabric, Power BI modeling, dataset optimization, DAX best practices, workspace design, and governance policies.
• Assist business units with complex or strategic analytics use cases, including performance tuning, troubleshooting, and proof‑of‑concept development.
• Partner with central infrastructure, platform engineering, and cybersecurity teams to ensure Fabric, Power BI, and related analytics services remain secure, scalable, reliable, and well-governed.
• Create monitoring approaches, standards, and operational best practices that uplift data quality, platform health, and BI performance across the enterprise.
• Collaborate with BI, data engineering, and data architecture teams to align enterprise analytics strategy with Caterpillar’s overall digital and data transformation roadmap.
• Support incident/problem management processes and communicate findings to business and technical stakeholders.

Data Engineer – Microsoft Fabric

Data Scientist

• Responsible for answering questions regarding the Dealer Parts Orders (DPO) product-based allocation.
• Own the Parts LTF process: system architecture design, analytics solution development, and user training.
• Own the design, development and maintenance of PowerBI dashboards to deliver the forecast analytics solutions.
• Responsible for the integrity of the disaggregation of the S&OP forecast.
• Own the foundational research in leveraging Gen AI LLM models for explainable forecast initiative.
• Lead design and implementation of LLM-powered analytics insight generation to explain forecast miss.
• Own the statistical modelling for calculating forecast confidence intervals for aftermarket parts.
• Responsible for the integrity of the annual business plan disaggregation for DPO.
• Regularly and accurately maintain and update DPO systems and answer all related queries for their assigned allocations.
• Responsible for setting priorities and preparing work plan to complete broadly defined assignments and achieve desired results.
• Responsible for Value Stream Mapping for Business Process analysis and improvement.
• Responsible for Impact key quality goals including Customer Satisfaction, Continuous Improvement, Timeliness, Accuracy, Efficiency, Cost Savings, Process Quality, etc.

Lead Data Scientist

Application Engineer

• Responsible for identifying customer solutions (DTO) outside of traditional NPI.
• Understand system interactions to enable solutions to meet Caterpillar requirements and customer deliverables.
• Gather requirements and collaborate on designs with customers and dealers.
• Work with product groups, EP, Marine, O&G to deliver quality products at the lowest possible costs.
• Collaborate with AT&ES performance engineers to understand performance tradeoffs.
• Develop project scope to address business challenges and opportunities.
• Partner with design, manufacturing, supply chain, and test to deliver new products and improve validation processes.
• Keep up-to-date on new technologies and drive continuous improvement to established techniques.

Senior Performance, Simulation, Application Engineer

Content Manager

• Lead content discovery and planning for comprehensive site refreshes, ensuring the right activities are prioritized to uncover user needs and business priorities
• Present and deliver UX content recommendations built on research and data to a diverse set of partners and stakeholders
• Develop UX content guidance for web, including concept models, content requirements, ecosystem maps, content priority guides, wireframes, content matrices, and more
• Define enterprise content standards for web, email, paid media, and AI that empower distributed teams to plan, create, and optimize high-impact content
• Develop and maintain documentation that enables teams to activate and adhere to enterprise guidelines
• Represent an informed content POV during collaborative, cross-functional working sessions
• Roll out content guidance to business units, content authors, and marketers across the organization with training sessions
• Establish content success metrics and use insights to improve performance, engagement, and customer experience
• Provide thought leadership on modular content strategy, metadata usage, GEO content strategy, and emerging digital content methodologies

Senior Content Strategist

• Influence product and business strategy through strong stakeholder partnerships at leadership levels.
• Lead design workshops and vision work for cross-functional teams.
• Serve as the design authority within the pod structure, guiding decisions, resolving trade-offs, and ensuring high-quality outcomes.
• Participate in UX design intake and work distribution among designers.
• Contribute to journey mapping, component library governance, and other foundational experience artifacts.
• Run design reviews and critiques to evolve and validate proposed design solutions.

Lead UX Designer, AI Experiences

Sales

• Developing detailed architecture deliverables to solve business problems.
• Designing an application's functional and technical architecture, such as High-level architecture, Technical Assessment, Data Model, Decomposing, Creating ROM, Technology Recommendations and Testing Strategies.
• Leading the evaluation, proof of technology and deployment of new technologies to add or enhance existing digital technical capabilities.
• Participating in addressing business requirements for applications and collaborating with cross-functional teams to deliver digital solutions that meet business results.
• Develop and maintain current, planned, and future state architecture blueprints.
• Lead in the identification and analysis of enterprise business drivers and requirements that drive the future state architecture.