Castorama

Customer Support

• Ambassador for customer satisfaction
• Promote and recommend Castorama services
• Support and coordinate services related to the customer’s project
• Ensure customer follow-up throughout the execution of the project
• Manage a portfolio of customers

Customer Relations Representative

• Develop and retain a high-potential professional (PRO) client portfolio
• Build and maintain trusting relationships and ensure a smooth customer journey
• Analyze the portfolio and identify growth opportunities
• Monitor performance indicators and implement concrete actions
• Engage the entire store team around the PRO strategy

Professional Customer Relations Area Manager

Counselor

• Ensure customer satisfaction through a welcoming approach and knowledgeable product advice
• Grow your department's sales
• Offer complementary solutions and a range of services
• Support customers with their home improvement projects
• Maintain high-quality self-service areas: stocking shelves, keeping displays clean, and facing products
• Contribute to showcasing the product range: displays and window merchandising
• Energize the sales area through commercial activities and promotions

Sales Advisor, Work-Study

People Operations

• Partner to the Store Director and managers
• Support the rollout of national HR policy
• Implement HR development actions: recruitment, onboarding, and skills development
• Manage the store's training plan
• Support managers in managing their teams and human resources

Work-Study Human Resources Manager – Store

• Ensure customer satisfaction through a warm welcome and high-quality product advice
• Increase sales in your department
• Offer complementary solutions and a range of services
• Support customers with their home improvement projects
• Maintain high standards in the self-service area: stocking shelves, keeping aisles clean, ensuring correct product facing
• Contribute to product presentation: displays and window showcases
• Energize the sales floor through promotional activities and sales events

Sales Advisor

• ensure customer satisfaction through a high-quality welcome and professional service
• offer a range of services to improve customer satisfaction
• maintain quality self-service areas: stocking shelves, keeping product aisles clean, facing products...
• help showcase the product range: promotional displays, window presentations...
• energize merchandising and in-store activity (sales campaigns, promotions...)

Sales Advisor, Home Improvement

• Ensure customer satisfaction by providing a warm welcome and tailored product advice
• Grow the sales of your department
• Recommend complementary solutions and a range of services
• Support customers with their home improvement projects
• Maintain high-quality self-service: stocking shelves, keeping aisles clean, and shelf facing
• Contribute to showcasing the offer: product displays and showcases
• Energize the merchandising (promotional activities, discounts)

Building Materials Sales Advisor

• garantir la satisfaction du client grâce à un accueil de qualité et des conseils sur les produits
• développer le chiffre d'affaires de ton rayon
• proposer des solutions complémentaires et différents services
• accompagner le client dans ses projets d'amélioration de la maison
• garantir un libre-service de qualité
• contribuer à la valorisation de l'offre
• dynamiser le linéaire (opérations commerciales, promotions)

Conseiller de vente Technique

• Ensure customer satisfaction by providing a warm welcome and product advice tailored to their needs
• Increase the sales of your department
• Offer complementary solutions and a range of services
• Assist customers with their home improvement projects
• Maintain a high-quality self-service area: stocking shelves, cleanliness of the aisle, facing, etc.
• Help showcase the product range: displays, shop windows, merchandising
• Activate the sales floor (promotional operations, special offers, etc.)

Sales Advisor, Exterior Joinery

Controller

• Contributes to improving the store's economic and commercial performance
• Monitors and analyzes management indicators (KPIs)
• Optimizes store profitability
• Ensures compliance with administrative procedures
• Leads the implementation of national audit action plans
• Develops employees' skills and performance

Store Management Controller

• Ensure customer satisfaction by providing a warm welcome and offering advice on products suited to their needs
• Drive sales in your department
• Offer complementary products and a range of services
• Assist customers with their home improvement projects
• Maintain high-quality self-service: stocking, shelf cleanliness, and product facing
• Contribute to merchandising and product presentation: podiums, displays, and showcases
• Energize the sales area through commercial operations and promotions

Garden Sales Advisor

• Ensure customer satisfaction through a high-quality welcome and product advice tailored to their needs
• Drive sales growth in your department
• Offer complementary products and services
• Support customers with their home improvement projects
• Ensure high-quality self-service areas: merchandising, shelf cleanliness, product facing, etc.
• Help showcase the product range: podiums, window displays, etc.
• Energize the sales floor (sales campaigns, promotions...)

Sales Advisor – Work-Study

• Accompagner le client dans ses projets d'amélioration de la maison
• Développer le chiffre d'affaires de ton rayon
• Proposer des solutions complémentaires et différents services
• Garantir un libre-service de qualité : mise en rayon, propreté du linéaire, facing... et contribuer à la valorisation de l'offre

Conseiller de Vente

• Ensure customer satisfaction through a warm welcome and professional advice
• Increase sales in your department
• Propose complementary solutions and a range of services
• Support customers with their home improvement projects
• Maintain quality self-service: shelf stocking, aisle cleanliness, facing...
• Help showcase products: displays, windows... and energize the merchandising (sales operations, promotions...)

• garantir la satisfaction du client grâce à un accueil de qualité
• proposer des solutions complémentaires et différents services
• accompagner le client dans ses projets d'amélioration de la maison
• garantir un libre-service de qualité : mise en rayon, propreté du linéaire, facing ...
• contribuer à la valorisation de l'offre : podiums, vitrines...
• dynamiser le linéaire (opérations commerciales, promotions...)

Customer Relations Representative

Professional Customer Relations Area Manager

Sales Advisor, Work-Study

Work-Study Human Resources Manager – Store

Sales Advisor

Sales Advisor, Home Improvement

Building Materials Sales Advisor

Conseiller de vente Technique

Sales Advisor, Exterior Joinery

Store Management Controller

Garden Sales Advisor

Sales Advisor – Work-Study

Conseiller de Vente

Sales Advisor

Alternance – Conseiller de Vente