Castlight Health

Product Operations

• Partner with product leadership to ensure roadmaps and key deliverables are well-tracked and executed
• Maintain & create dashboards to monitor KPIs and key results
• Lead the adoption of new processes and tools
• Serve as a power user for project management tools (e.g., Jira, Confluence)
• Support communication and alignment between Product, Engineering, Design, and GTM teams
• Provide peer guidance and maintain high standards for product documentation and internal communication frameworks

Senior Product Operations Manager

Account Executive

• Build and maintain strong, long-term partnerships with key decision-makers and stakeholders ensuring trust, satisfaction and strategic alignment.
• Develop, implement and maintain tailored account plans that align with client goals, business objectives, and industry trends.
• Collaborate with internal teams (sales, product development, marketing, customer support, etc.) to ensure seamless execution of client deliverables.
• Identify and act on opportunities for account growth, upselling, cross-selling, and renewals.
• Represent the client’s interest internally by incorporating their feedback into service improvements.
• Proactively identify challenges, develop strategic solutions, and resolve issues to maintain strong client relationships and business continuity.
• Monitor and analyze account performance metrics including revenue growth, client satisfaction, and retention.

Account Executive, Customer Success

Product Designer

• Understand our full ecosystem of users + platforms, and work to build an AI experience strategy that solves critical problems for each type of user in their workspace.
• Help to evolve our experiences from mostly conversational AI to agentic and predictive AI, embedding the technology in various workflows in ways that don’t require question/answer.
• Work across the design process at many levels: from the “30,000 ft” view to the interaction details that makes an experience feel sophisticated.
• Work with visual designers to help shape the look & feel and voice & tone of AI across platforms.
• Incorporate motion design and visual affordances that help the user know where AI has been applied and in what ways.
• Work closely with PMs and engineers to understand requirements, possibilities, and limitations of the system, and craft release plans that build towards a shared vision.
• Create clear documentation for AI-driven experiences so other teams and designers can work with your AI system.
• Stay on top of AI trends and technological advancements, ensuring that our practices are at the forefront of the industry and continuously evolving.
• Bring new processes, ideas, and ways of working back to the UX team and our product and engineering partners.
• Be a strong and positive role model and mentor for a growing design team, fostering a culture of design excellence.
• Chip in to other areas of work as needed.
• Work to stand up new practices and lead aspects of team development to create an organization that is smart, talented, and has fun working together!

Lead AI Experience Designer

Software Engineer

• Support and scale multiple engineering teams, recruiting top-tier talent to execute on an aggressive and meaningful product roadmap.
• Partner closely with product, design, and architecture leaders to turn complex ideas and care journeys into simple user realities.
• Own the outcomes of your organization, ensuring the technology you oversee is fast, accurate, and high-performing.
• Cultivate a culture of high-quality execution and continuous delivery where accountability is everything.

Associate Director – Engineering

Consultant

• Own and evolve a holistic member engagement strategy that drives acquisition, retention, and improved health outcomes across apree health offerings.
• Build targeted, outcomes-focused engagement strategies using clinical risk data, social determinants of health, plan status, and demographics.
• Set clear, measurable member engagement goals and take ownership of delivering results through targeted, data driven engagement strategies.
• Design and launch multi-channel engagement campaigns across digital and offline channels (e.g., app and SMS, email, direct mail, events, webinars, outreach calls, and social media).
• Develop and execute B2C social media strategies to drive engagement, brand awareness and acquisition.
• Partner cross-functionally with Product, Clinical Operations, Customer Success, Sales, Analytics, Finance, and Customer Experience to implement engagement programs quickly and effectively.
• Work closely with designers and creative partners to bring ideas to life—writing content and briefs, reviewing concepts, launching campaigns, and analyzing results.
• Measure performance, test and learn, and use data to continuously refine strategy and improve member engagement.
• Clearly communicate insights, results, and recommendations to internal teams and client partners.

Member Engagement Consultant

Executive Assistant

• Provide high-level administrative, operational, and strategic support to senior executive leadership
• Manage complex, high-volume calendars, including internal meetings and travel
• Draft, edit, and coordinate executive-level correspondence and presentations
• Coordinate leadership meetings and prepare agendas and materials
• Manage travel logistics, expense reporting, and administrative workflows
• Support special initiatives and conduct basic research as assigned

Customer Success Manager

• Manage and take ownership of assigned accounts by focusing on customer satisfaction and managing total cost of care outcomes
• Help build strong executive relationships and assist with resolving customer issues in partnership with internal teams
• Identify high-risk customers early and work with internal teams, including executive sponsors, to take necessary actions
• Execute renewal strategies across teams, showing how customers benefit from digital or advanced primary care services
• Collaborate with peers to spot opportunities for growth through additional services or partnerships
• Gather and relay customer feedback to help improve products across Commercial, Medicare, and Medicaid
• Track key performance indicators, like customer health and retention, using Customer Success Scores.