Castlight Health

Consultant

• Own and evolve a holistic member engagement strategy that drives acquisition, retention, and improved health outcomes across apree health offerings.
• Build targeted, outcomes-focused engagement strategies using clinical risk data, social determinants of health, plan status, and demographics.
• Set clear, measurable member engagement goals and take ownership of delivering results through targeted, data driven engagement strategies.
• Design and launch multi-channel engagement campaigns across digital and offline channels (e.g., app and SMS, email, direct mail, events, webinars, outreach calls, and social media).
• Develop and execute B2C social media strategies to drive engagement, brand awareness and acquisition.
• Partner cross-functionally with Product, Clinical Operations, Customer Success, Sales, Analytics, Finance, and Customer Experience to implement engagement programs quickly and effectively.
• Work closely with designers and creative partners to bring ideas to life—writing content and briefs, reviewing concepts, launching campaigns, and analyzing results.
• Measure performance, test and learn, and use data to continuously refine strategy and improve member engagement.
• Clearly communicate insights, results, and recommendations to internal teams and client partners.

Member Engagement Consultant

Executive Assistant

• Provide high-level administrative, operational, and strategic support to senior executive leadership
• Manage complex, high-volume calendars, including internal meetings and travel
• Draft, edit, and coordinate executive-level correspondence and presentations
• Coordinate leadership meetings and prepare agendas and materials
• Manage travel logistics, expense reporting, and administrative workflows
• Support special initiatives and conduct basic research as assigned

Customer Success Manager

• Manage and take ownership of assigned accounts by focusing on customer satisfaction and managing total cost of care outcomes
• Help build strong executive relationships and assist with resolving customer issues in partnership with internal teams
• Identify high-risk customers early and work with internal teams, including executive sponsors, to take necessary actions
• Execute renewal strategies across teams, showing how customers benefit from digital or advanced primary care services
• Collaborate with peers to spot opportunities for growth through additional services or partnerships
• Gather and relay customer feedback to help improve products across Commercial, Medicare, and Medicaid
• Track key performance indicators, like customer health and retention, using Customer Success Scores.

Customer Success Consultant

Customer Support

• Providing expert technical and customer support to both medical and non-medical customers.
• Troubleshooting, resolving technical issues, and ensuring customers benefit from the company’s products and services.
• Coordinate with care center staff to provide exceptional experiences for patients and members.
• Address inquiries, make appointments, and maintain effective communication.
• Provide customer service regarding medical appointments, insurance verification, and benefits.
• Process medical orders, including verifying patient information and ensuring accuracy in documentation.
• Diagnose and resolve technical and customer service-related issues.
• Accurately document all customer interactions in the company's CRM or ticketing system.
• Collaborate with other internal teams to improve customer service processes.

Care Guide Support Specialist

• Provide expert technical and customer support to both medical and non-medical customers
• Troubleshoot and resolve technical issues
• Coordinate with care center staff for customer experiences
• Document all customer interactions and maintain records in CRM

Customer Support Specialist II

• Provide expert technical and customer support to medical and non-medical customers
• Troubleshoot and resolve technical issues
• Ensure customer satisfaction with products and services
• Coordinate with care center staff to provide exceptional experiences

Sales

• Drive new business sales across a multi-state region, focused on large employers with over 1,000 employees.
• Manage a robust pipeline and lead opportunities through a consultative and strategic sales process.
• Consistently exceed quota through high-impact prospecting, solution selling, and strategic territory planning.
• Develop and execute a territory strategy that leverages relationships with key stakeholders including benefit leaders, consultants, and strategic alliance partners.
• Collaborate closely with internal cross-functional teams including Marketing, Product, and Customer Success to align on client needs and product capabilities.
• Maintain expert-level knowledge of company solutions, including healthcare navigation and advocacy platforms.
• Build and nurture strategic relationships with benefits consultants, point solution partners, buying consortia, and other key influencers.
• Provide accurate forecasting and regular pipeline reporting to senior leadership.
• Represent the company at industry events, trade shows, and webinars as a thought leader and subject matter expert.

Member Engagement Consultant

Executive Assistant

Customer Success Consultant

Care Guide Support Specialist

Customer Support Specialist II

Care Guide Support Specialist

Regional Director of Sales