Castlight Health

Implementation Specialist

• Lead a team of implementation consultants
• Develop implementation capacity plans
• Drive quality and consistency across client implementations
• Coach and develop senior implementation professionals
• Represent the implementation team in cross-functional forums

Senior Manager, Client Implementation

• Own end-to-end delivery for the organization's most complex, high-priority client implementations, serving as the primary accountable party.
• Develop and maintain the implementation methodology, including playbooks, escalation frameworks, and quality standards.
• Partner with sales, consulting, and product teams to design implementation approaches for new clients, markets, or product lines.
• Synthesize client feedback, operational data, and stakeholder input to drive continuous improvement in implementation outcomes.
• Lead root cause analyses on implementation failures and develop corrective action plans.
• Represent implementation in cross-functional strategic discussions and product development forums.
• Mentor senior consultants and lead the knowledge development agenda for the implementation team.

Client Implementation Lead

Data Analyst

• Write and optimize complex SQL queries in BigQuery to extract, clean, and model data for reporting.
• Design, build, and maintain high-performance automated dashboards in Tableau.
• Interface with Airflow to monitor data workflows and ensure reporting accuracy and freshness.
• Partner with business leaders to define KPIs and present findings that drive departmental strategy.
• Assist in the potential migration or implementation of Looker for self-service analytics.

Analyst II, Analytics

Customer Success Manager

• Set the strategic vision for customer success across the organization, defining engagement models, success metrics, and client lifecycle frameworks.
• Own relationships with the most strategically significant clients, personally engaging at the executive level on matters of program direction, escalation, and growth.
• Lead design and continuous refinement of customer success infrastructure, including health scoring, QBR formats, and data-driven retention frameworks.
• Partner with sales, clinical, and product leadership to align customer success strategy with enterprise commercial and product priorities.
• Evaluate and drive adoption of technology and tooling that scales customer success capabilities across the team.
• Lead customer success professionals, setting quality expectations, establishing team standards, and developing functional expertise.
• Synthesize portfolio-level performance insights to advise senior leadership on client satisfaction, retention risk, and expansion opportunity.

Customer Success Director

Customer Support

• Respond to inquiries via email, phone, live chat, asynchronous messaging, etc.
• Provide the primary support for a regional health plan
• Provide support for account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and appointment scheduling, and more
• Take ownership of resolving customer service and healthcare navigation issues
• Takes ownership of quality, efficiency, casing, productivity, and other standards of world class service
• Keep customer information confidential and in compliance with HIPAA regulations
• Manages case backlog attentively and documents each interaction in Salesforce
• Exercises problem resolution skills when handling customer concerns using various internal tools
• Makes out outbound calls, including appointment scheduling with providers, and other related duties as assigned
• Willingness to work occasional overtime

Care Guide Support Specialist

Call Center Representative

• Represent apree health to our clients, partners, internal and external customers through best-in-class service and technological solutions
• Conduct outbound calls to health plan members to assist them in finding providers, scheduling appointments
• Handle inbound support calls as a flex team to support the inbound business. Inbound support may include, but not limited to digital support, appointment scheduling, and health plan support.
• Be a knowledge source for members for explanation of benefits, employer health incentives, and navigating the complexities of their health insurance benefits
• Take ownership of resolving member concerns and healthcare navigation issues by providing end-to-end, closed-loop service
• Requires being on the phone with patients, insurance companies, providers and others throughout the day.
• Cameras must be on during all meetings

Outbound Specialist

Account Executive

• Serve as the primary strategic partner to health plan clients, ensuring retention, growth, and long-term success
• Build relationships with health plan leadership across clinical, network, and executive teams
• Develop and execute account strategies aligned to payer goals, performance metrics, and partnership objectives
• Lead business reviews and strategic discussions focused on performance, growth, and value realization
• Identify and drive opportunities for expansion, new revenue, and partnership growth
• Collaborate internally across clinical delivery, product, and operations teams to support plan objectives
• Navigate complex payer environments, including performance expectations, contracting considerations, and operational alignment

Account Executive, Customer Success

Product Marketing

• Drive sales execution and effectiveness across the full commercial motion, improving how reps operate through the sales process from Discovery to Evaluation to Close
• Identify where deals stall and implement targeted fixes that improve execution, consistency, and selling confidence
• Drive consistency in how Castlight is positioned and sold across core segments, including Employer, Health Plan, and Consultant motions
• Partner with Sales leadership to reinforce best practices, sharpen selling behaviors, and improve performance in the field
• Own Lighting the Way Design and lead Lighting the Way, Castlight’s core GTM enablement program
• Deliver a structured curriculum across product knowledge, competitive positioning, core messaging, and value articulation
• Run ongoing sessions tied to real field needs, including discovery, business case development, objection handling, and deal strategy
• Ensure learning translates into improved execution, not just attendance
• Partner with Product Marketing to turn messaging into practical talk tracks, sales narratives, and objection handling
• Ensure materials are usable in live selling, not just well-written
• Leverage pipeline data and deal feedback to identify gaps in execution
• Partner with RevOps to understand trends in stage progression, conversion, and where additional reinforcement is needed
• Prioritize enablement efforts based on what will most improve pipeline movement and sales outcomes
• Ensure reps understand what good looks like at each stage of the sales process
• Embed guidance into workflows, tools, and sales materials so the field can find and use what they need
• Drive adoption of enablement content and practices across the organization
• Manage one RevOps resource focused on data, reporting, and systems support
• Manage one Partner Enablement specialist focused on reseller and health plan channels
• Set priorities, drive accountability, and stay close to execution
• Step in directly where needed in a lean environment.