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Client Implementation Lead
Castlight HealthClient Implementation Lead managing complex healthcare client implementations for Castlight Health. Responsible for overseeing end-to-end delivery and driving implementation strategies for high-priority clients.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client implementation methodologies and lifecycle management, with a strong focus on stakeholder management and cross-functional collaboration. Proven ability to lead complex client implementations and drive continuous improvement in outcomes.
Highest-signal resume keywords
Client Implementation OwnershipImplementation Methodology ExpertiseStakeholder ManagementCross-Functional Team InfluenceHealthcare Industry Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Implementation MethodologyClient Onboarding Lifecycle ManagementRoot Cause AnalysisCorrective Action PlanningQuality Standards Development
Soft Skills
Executive CommunicationMentoringContinuous Improvement
Tools & Technologies
Escalation FrameworksPlaybooks
Industry Keywords
HealthcareHealth ServicesProfessional Services
About the role
Key responsibilities & impact- Own end-to-end delivery for the organization's most complex, high-priority client implementations, serving as the primary accountable party.
- Develop and maintain the implementation methodology, including playbooks, escalation frameworks, and quality standards.
- Partner with sales, consulting, and product teams to design implementation approaches for new clients, markets, or product lines.
- Synthesize client feedback, operational data, and stakeholder input to drive continuous improvement in implementation outcomes.
- Lead root cause analyses on implementation failures and develop corrective action plans.
- Represent implementation in cross-functional strategic discussions and product development forums.
- Mentor senior consultants and lead the knowledge development agenda for the implementation team.
Requirements
What you’ll need- Bachelor's degree required; advanced degree preferred.
- 7+ years of experience in client implementation or professional services, with demonstrated ownership of complex accounts.
- Expert-level knowledge of implementation methodology and client onboarding lifecycle management.
- Strong track record of influencing cross-functional teams and driving systemic improvements.
- Excellent stakeholder management and executive communication skills.
- Healthcare or health services industry experience strongly preferred.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Castlight Health Website LinkedIn All Job Openings 501 - 1000 employees Founded 2008 ☁️ SaaS ⚕️ Healthcare Insurance 🤝 B2B SaaS
- Healthcare Insurance
- B2B Castlight Health is a healthcare navigation company that offers a SaaS-based benefits and care navigation platform for employers, health plans, benefit consultants, and digital health partners. The company centralizes employees' health and wellbeing programs in a single digital hub, leveraging aggregated data, integrations, and machine learning alongside live Care Guides and clinical experts to drive engagement, improve preventive care, and reduce costs. Castlight partners with enterprise customers and payers to connect ecosystems of digital health vendors and deliver measurable outcomes such as increased screening, higher wellness visit rates, and medical spending reductions. Client Implementation Lead 🔥 10 minutes ago 🇺🇸 United States – Remote 💵 $119.3k - $179k / year ⏰ Full Time 🟠 Senior 🛠️ Implementation Specialist 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Own end-to-end delivery for the organization's most complex, high-priority client implementations, serving as the primary accountable party.
- Develop and maintain the implementation methodology, including playbooks, escalation frameworks, and quality standards.
- Partner with sales, consulting, and product teams to design implementation approaches for new clients, markets, or product lines.
- Synthesize client feedback, operational data, and stakeholder input to drive continuous improvement in implementation outcomes.
- Lead root cause analyses on implementation failures and develop corrective action plans.
- Represent implementation in cross-functional strategic discussions and product development forums.
- Mentor senior consultants and lead the knowledge development agenda for the implementation team. 🎯 Requirements
- Bachelor's degree required; advanced degree preferred.
- 7+ years of experience in client implementation or professional services, with demonstrated ownership of complex accounts.
- Expert-level knowledge of implementation methodology and client onboarding lifecycle management.
- Strong track record of influencing cross-functional teams and driving systemic improvements.
- Excellent stakeholder management and executive communication skills.
- Healthcare or health services industry experience strongly preferred. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Implementation Specialist 🔥 36 minutes ago Branch 501 - 1000 💸 Finance 👥 B2C Website LinkedIn All Job Openings Senior Implementation Specialist managing insurance product configurations, colloborating with various departments at Branch. Ensuring compliant implementation and accurate system adjustments for insurance products. 🇺🇸 United States – Remote 💵 $72.5k - $80.6k / year ⏰ Full Time 🟠 Senior 🛠️ Implementation Specialist 🦅 H1B Visa Sponsor Sage Intacct Implementation Specialist 🔥 2 hours ago PartnerOne 201 - 500 🏢 Enterprise ☁️ SaaS 💳 Fintech Website LinkedIn All Job Openings Sage Intacct Implementation Specialist overseeing implementations and support of accounting solutions. Collaborating with clients and teams to deliver effective Sage Intacct projects. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛠️ Implementation Specialist Implementation Manager 🔥 2 hours ago SchooLinks 11 - 50 📚 Education ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Implementation Manager ensuring successful platform adoption for school districts. Manage project rollout, implement change management, and build relationships with stakeholders. 🇺🇸 United States – Remote 💵 $80k - $110k / year 💰 Seed Round on 2016-02 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛠️ Implementation Specialist 🦅 H1B Visa Sponsor Senior Implementation Consultant 🔥 3 hours ago UpGuard 51 - 200 🔒 Cybersecurity ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Senior Implementation Consultant leading complex enterprise deployments for UpGuard’s AI-driven Cyber Risk Posture Management platform. Collaborating with teams to improve customer success and enhance service delivery. 🇺🇸 United States – Remote 💵 $110k - $146k / year ⏰ Full Time 🟠 Senior 🛠️ Implementation Specialist Implementation Manager 🔥 9 hours ago AffirmedRx, a Public Benefit Corporation 11 - 50 ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Implementation Manager ensuring successful execution and deployment of complex client projects at AffirmedRx, PBC. Leading cross-functional teams to achieve high-quality outcomes in pharmacy benefit management. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛠️ Implementation Specialist View More Implementation Specialist Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs