Care Guide Support Specialist

Castlight Health

Customer Support Specialist at apree health providing inquiries support via multiple channels. Requires customer service experience and the ability to manage healthcare navigation tasks remotely.

Posted 6/25/2026full-timeSandy • Utah • 🇺🇸 United StatesJunior💰 $20 - $30 per hourWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Respond to inquiries via email, phone, live chat, asynchronous messaging, etc.
Provide the primary support for a regional health plan
Provide support for account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and appointment scheduling, and more
Take ownership of resolving customer service and healthcare navigation issues
Takes ownership of quality, efficiency, casing, productivity, and other standards of world class service
Keep customer information confidential and in compliance with HIPAA regulations
Manages case backlog attentively and documents each interaction in Salesforce
Exercises problem resolution skills when handling customer concerns using various internal tools
Makes out outbound calls, including appointment scheduling with providers, and other related duties as assigned
Willingness to work occasional overtime

Requirements

What you’ll need

1 - 2 years of experience in customer support with an emphasis in healthcare, wellness, and medical billing and claims preferred
Experience supporting a health plan preferred
Strong organizational skills, and the ability to solve problems
Medical office experience preferred but not required
Strong communication skills, both verbal and written
Tech savvy- ability to use and navigate members with our mobile technology
Able to maintain 100% attendance throughout training and excellent attendance beyond training
Positive, friendly, and professional demeanor with customers
Adept at juggling multiple tasks and customer support requests at the same time
Familiarity with Salesforce Service Cloud and Google Suite is a plus
Must be able to work 40 hours per week; Requires sitting, standing, talking or listening on the phone
High school diploma required or equivalent
Spanish speaking and writing a plus

Benefits

Comp & perks

Medical, dental & vision insurance starts 1st day
Paid time off & paid holidays
Employer contributions for HSA accounts
Tuition assistance
Matching 401(K)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer supporthealthcare navigationmedical billingclaims processingproblem resolutionappointment schedulingcase managementHIPAA compliancedocumentationmultitasking

Soft Skills

organizational skillscommunication skillspositive demeanorfriendlinessprofessionalismproblem-solvingattention to detailcustomer serviceadaptabilitytime management

Certifications

high school diplomaequivalent