Outbound Specialist

Castlight Health

Outbound Campaign Specialist assisting health plan members in scheduling appointments for their healthcare needs at apree health. Involves customer service calls and healthcare navigation support.

Posted 6/17/2026full-timeSandy • Utah • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $30 per hourWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Represent apree health to our clients, partners, internal and external customers through best-in-class service and technological solutions
Conduct outbound calls to health plan members to assist them in finding providers, scheduling appointments
Handle inbound support calls as a flex team to support the inbound business. Inbound support may include, but not limited to digital support, appointment scheduling, and health plan support.
Be a knowledge source for members for explanation of benefits, employer health incentives, and navigating the complexities of their health insurance benefits
Take ownership of resolving member concerns and healthcare navigation issues by providing end-to-end, closed-loop service
Requires being on the phone with patients, insurance companies, providers and others throughout the day.
Cameras must be on during all meetings

Requirements

What you’ll need

2-3 years of sales experience, preferably in the healthcare industry
Strong understanding of the sales process and being able to be assertive to close appointments
Basic understanding of the healthcare system, such as insurance, preventative health, specialties, etc.
Positive, resilient, professional, customer-focused mindset, excellent oral and written communication skills
Driven, team player, accountable for performance, behavior and willingness to be of assistance to others in navigating complex healthcare environments
Demonstrated success in a customer-focused role, with a preference for previous healthcare, call center and/or outbound call experience
High School diploma or equivalent
Experience with Google suite and Salesforce Service Cloud a plus
Attention to detail and regular attendance required (40 hours per week)

Benefits

Comp & perks

Variable compensation includes performance based bonus opportunity
Hybrid and remote opportunities based on location
Fun, friendly, and unique culture – Bring your whole self to work every day!
Paid time off & paid holidays
Employer contributions for HSA accounts
Paid training (requires 100% attendance)
Tuition assistance
Opportunities for career development and advancement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

sales experienceunderstanding of healthcare systemappointment schedulingcustomer servicehealthcare navigation

Soft Skills

assertivenesscommunication skillscustomer-focused mindsetteam playerattention to detailresilienceprofessionalismaccountability

Certifications

High School diploma or equivalent