Customer Service Representative
It's Just Lunch
Customer Support Specialist
Cars Commerce
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $41,500 - $49,800 per year
Job Level
Junior
Tech Stack
SFDC
About the role
- Develop an expertise in Cars Commerce products and services and the initiative to take an active role in sharing this knowledge with customers
- Achieve individual and team service level goals
- Track and document all customer inquiries and resolutions in SalesForce.com
- Identify and escalate necessary customer inquiries and issues to Tier 2 Support, Product and Technical Support teams
- Assist with various tasks and inquiries from our customers including dealers and/or consumers and internal customers
- Perform other related duties, as appropriate to further the success of the Customer Support Team and/or Operations Department
Requirements
- Customer focused with a positive attitude and the ability to work with non-technical customers and a diverse customer base
- Excellent time management, organizational and prioritization skills
- Demonstrates accountability for issue resolution and customer empathy
- Strong work ethic and enjoys being part of a team
- Strong verbal and written communication skills required
- Able to solve problems quickly and creatively
- Knowledge of the MS Office and Windows required with greater technical aptitude preferred
- Familiarity with online media and tools preferred
- Able to learn quickly and adapt to change
- Uses sound judgement and professionalism
- Ability to work independently and deliver high quality work
- Flexibility to work weekend and/or evening work shifts
- Prior customer service experience or service industries experience preferred
- College degree preferred or minimum of one-year work experience required
Benefits
- Medical, Dental & Vision Healthcare Plans
- New Hire Stipend for Home Office Set-Up
- Generous PTO
- Refuel - a service based recognition program where employees receive additional paid time away to learn grow and reset
- Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer focusedpositive attitudetime managementorganizational skillsprioritization skillsaccountabilitycustomer empathyproblem solvingverbal communicationwritten communication
