Carrot Fertility

Support Engineer

• Execute steps in predefined on-call runbooks and respond to incidents
• Reproduce bug reports with Product and collaborate with Engineering to diagnose and resolve issues
• Dive into the codebase to investigate root causes and provide actionable feedback
• Spot opportunities to improve support processes, automate repetitive tasks, and integrate AI into solutions
• Build and maintain support workflows in tools like Slack, Jira, and Zapier
• Write and maintain support content and documentation
• Operate on-call rotations and clearly communicate incident status to stakeholders
• Use SQL to run queries for troubleshooting and data investigation
• Work embedded within the Engineering team to empower a feedback loop into product improvements

Manager

• Review, negotiate, and manage a high volume of agreements, including vendor contracts across SaaS, consulting, event, and other service categories.
• Own the end-to-end contract management lifecycle of vendor contracts and MNDAs in Ironclad, including negotiation, redlining, collaboration with internal stakeholders, and escalating with commercial counsel guidance when needed.
• Manage MNDAs efficiently and autonomously while partnering closely with procurement, finance, legal, and information security teams to support, align, and coordinate the vendor contracting process.
• Streamline the contract intake cycle and manage intake, routing, and approvals for vendor documentation.
• Advise internal clients (business, finance, IT) on contractual risk and policy and serve as a key escalation point for contract-related inquiries.
• Maintain, enhance, and optimize Ironclad contract workflows and clause templates or playbooks; ensure accurate contract records, data integrity, and reporting within contract management tools.
• Serve as subject matter expert for legal operations with focus on process optimization, automation, and improvements to the contract lifecycle.
• Foster cross-functional collaboration, operate with high attention to detail and urgency; report to Associate General Counsel, Commercial and work within a pod of legal professionals.

Senior Contracts Manager

Product Marketing

• Craft product positioning, support go-to-market planning, develop messaging, and execute launch activities to drive product adoption and customer satisfaction
• Build foundational knowledge of Carrot’s products and industry
• Stay up-to-date on trends and competitive landscape to inform product marketing activities
• Conduct basic research to support positioning, messaging, and GTM activities
• Draft and manage clear, actionable project plans for launches and campaigns
• Translate technical features into compelling stories for diverse audiences
• Plan and execute product/feature launches in partnership with Product, Sales, and broader Marketing
• Create and update key enablement materials (e.g., pitch decks, one-pagers, demo scripts)
• Support the maintenance and testing of Carrot’s demo environments
• Collaborate with Product, Sales, Customer Success, and other teams to deliver unified product marketing initiatives
• Facilitate feedback loops between stakeholders and the Product Marketing team
• Leverage customer insights and feedback to strengthen product positioning and tailor marketing efforts
• Support custom messaging for consultants, health plans, and other market segments
• Utilize available data to assess campaign and launch performance, troubleshooting issues with support
• Deliver reliable, high-quality outcomes on time and take ownership of projects
• Anticipate risks and suggest process improvements
• Operate comfortably in ambiguity and a constantly changing environment

Product Marketing Manager

Content Marketing Manager

The Product team at Carrot is seeking a Senior Product Content Operations Specialist to elevate and own the systems, processes, and tools that power our member content.
You will: Optimize the content lifecycle: Design and own systems that drive scalable content development, management, and governance
Support translation and localization: Collaborate with localization specialist and engineers to both elevate existing systems and architect new ones
Develop and drive QA processes: Run regular audits to identify outdated assets, fill gaps, lower risk, and maintain quality
Build data-driven decision frameworks: Use analytics tools to track content usage, performance, and gaps to demonstrate impact and inform decisions
Enable team members: Train, document, and support the use of tools and workflows, as well as providing visibility into content status, timelines, logic, and accountability
Align across content types and channels: Partner with Brand and others on templates, style guidance, and governance to maintain integrity across channels
Lead cross-functional initiatives: Rally stakeholders around shared goals, balance competing priorities, create clarity, and drive for results

Senior Content Operations Specialist

Sales

• Lead end-to-end proposal submissions across all business segments, from initial research to project management and content gathering to final submission.\n• Write clear, concise, and persuasive content for proposals, focusing on the value proposition, benefits, and solutions our organization can offer. This includes customizing proposals to suit each prospect’s unique needs and preferences while maintaining brand consistency.\n• This role will also lead content programming for the Sales Enablement team, which may include sales support for presentations, collateral development, and internal communications.\n• The Proposal and Sales Enablement Specialist is a professional with a background in sales, marketing, or project management; they are a motivated and detail-oriented self-starter. This person will support growth to a fast growing, mission-driven organization.\n

 Sales Enablement & Proposal Specialist

Account Executive

• About Carrot: Carrot is the leading global fertility, family-building, and lifelong hormonal healthcare platform providing care for everyone, everywhere.
• The Role: The Associate Account Executive will be responsible for driving success in our Health Plan sales development and support efforts. This hybrid role will require a blend of Sales Development Representative (SDR) responsibilities and Sales Support/Marketing tasks.
• What you will focus on: Lead generation, marketing collaboration, and providing critical support to our sales team when navigating complex client interactions.
• The Team: This role sits within the Growth & Strategy Organization on the Health Plan Team; cross-collaboratively across marketing, sales, legal and more.
• Minimum Qualifications: Bachelors Degree; 2+ years; Strong communication; Experience with sales tools; Multitask in fast-paced environment.
• Preferred Qualifications: Proactive critical thinking; Experience with lead generation techniques; Self-motivated with ownership.
• Compensation: Carrot offers a holistic Total Rewards package; starting base salary range 70,000-80,000; actual compensation may vary based on skills and experience.

Support Engineer

Senior Contracts Manager

Product Marketing Manager

Senior Content Operations Specialist

Sales Enablement & Proposal Specialist

Associate Account Executive - Health Plans