Carrot Fertility

Events

• Develop and execute Carrot’s annual event strategy, ensuring alignment with marketing, sales, and brand goals across tradeshows, conferences, executive events, and owned experiences.
• Lead all aspects of event management including venue selection, vendor negotiations, booth design, collateral, registration, sponsorships, and logistics for both in-person and virtual formats.
• Partner closely with Marketing, Sales, and Customer Success teams to identify event opportunities that drive brand awareness, generate leads, and deepen customer relationships.
• Own the event budget from forecasting to reconciliation; track spend against performance and deliver ROI reporting tied to pipeline and engagement metrics.
• Serve as an ambassador of Carrot’s mission and values, ensuring a consistent brand voice and experience across all events and touchpoints.
• Oversee speaker selection, preparation, and presentation logistics; ensure alignment with Carrot’s thought leadership and messaging strategy.
• Deliver post-event reports with data-driven insights, KPIs, and recommendations to continuously optimize Carrot’s event strategy.
• Conceptualize and implement new event formats — from executive roundtables to experiential activations — that differentiate Carrot in the marketplace.
• Mentor and guide junior team members and external partners to ensure operational excellence and consistent execution across all events.

Senior Events Manager

Procurement

• Design and lead Carrot’s global procurement strategy across categories, including technology, clinical providers, professional services, and operations.
• Establish scalable sourcing, contract management, and spend control processes that balance agility with risk management.
• Build a small but high-impact procurement team; coach and mentor staff.
• Drive competitive sourcing events (RFPs, RFQs, vendor selection) and lead negotiations to achieve cost savings, service level improvements, and favorable terms.
• Implement vendor performance measurement (KPIs, SLAs) and risk management frameworks to monitor quality, compliance, and innovation.
• Collaborate with Finance and Legal to ensure vendor contracts meet compliance, data privacy, security, and regulatory requirements.
• Own procurement policies, approval workflows, and internal training to ensure compliance across the company.
• Lead the selection and implementation of procurement technology/tools to automate requisitions, approvals, and reporting.
• Deliver measurable cost savings, cost avoidance, and efficiency gains across spend categories.
• Provide quarterly reporting on vendor spend, savings, and procurement KPIs to the CFO and Audit Committee.
• Support long-range planning, budgeting, and IPO readiness efforts with accurate vendor cost forecasts.

Director, Procurement

Customer Success Manager

• support new and existing customers within our Strategic segment, ensuring their needs are met and that Carrot becomes a valued, ongoing part of their benefits offering
• work closely with our current customers to promote retention, boost member engagement, and uphold excellent customer satisfaction
• serve as a trusted advisor to HR benefits leaders, clearly communicate the value of Carrot’s offerings, and respond proactively to customer questions and requests
• contribute to developing customer success approaches and best practices for supporting our key accounts, while playing a vital role in the growth and collaboration of our team

Customer Success Executive

Manager

• Lead and develop a high-performing team rooted in a culture of excellence and accountability.
• Coach and develop team members, setting and upholding the standard for quality in implementation, delivery, and stakeholder engagement.
• Assess and enhance existing implementation process & tools annually with a focus on building on success, improving efficiency, and taking action on insights gathered from feedback.
• Provide appropriate visibility into implementation activity to ensure on-time, high-quality delivery and management of risk.
• Partner with key leaders across Carrot to execute customer needs, manage risk, and continuously evolve how we support new customers & members.
• Maintain high retention of new customers by ensuring they are set up accurately, aligned to customer expectations, and that all internal teams have what is needed to support the customer well from day one.
• Leverage KPIs & metrics to manage the ongoing results of the team, leveraging data to inform decisions about tools & processes in a way that continually improves on the experience of all stakeholders.
• Serve as the primary escalation point for both client-facing challenges and internal roadblocks, managing up and resetting confidence with senior leaders and stakeholders as needed.
• Establish and enforce project management best practices and methodologies.
• Collaborate with all market-facing teams to ensure a seamless transition from sales to implementation to ongoing customer support.

Implementation Manager

Bilingual

• responsible for reviewing incoming member out-of-pocket expenses
• expenses incurred using their Carrot Card
• collaborate with members of the Care team, Customer Success and Finance team to ensure an exceptional member experience
• coordinate activity between our Payments team and insurance payers

Claims Processor, Bilingual

Sales

• Independently design, facilitate, and improve sales onboarding and training programs to support skill development, Carrot product knowledge, and understanding of the healthcare/industry landscape.
• Actively participate in planning, developing session content, and executing Commercial Kickoff (CKO) and Sales Summit training programs, coordinating logistics, supporting training delivery, and ensuring alignment with established sales processes and operational best practices.
• Contribute to the execution and continuous enhancement of standardized sales processes and workflows, supporting efficiency and consistency across the Commercial team.
• Actively measure and assess the effectiveness of training sessions and process adoption using data and key performance metrics; recommend and implement improvements based on insights.
• Collaborate with colleagues in Product, Marketing, and Commercial to ensure training and process initiatives are aligned with organizational goals and sales strategy.
• Serve as a point of contact for process-related questions and assist in resolving operational or workflow issues within Sales Enablement initiatives.
• Keep current on industry trends and competitor best practices in sales training and process, proactively incorporating new learnings and suggestions into ongoing programs.

Sales Enablement Specialist

Data Engineer

• Lead the evolution, reliability, and scalability of modern data infrastructure across analytics, reporting, and business intelligence.
• Architect, build, and maintain robust, automated data pipelines; orchestrate workflows and integrate diverse data sources.
• Partner with stakeholders across the business to deliver secure, compliant, high-quality data solutions.
• Implement full data lifecycle tasks: architecting resilient ETL/ELT pipelines, developing real-time and batch data integrations, automating reporting, and optimizing technical debt.
• Enable advanced analytics through data modeling, transformation, and pipeline development using Snowflake, dbt, and Python.
• Serve as an operational steward and technical mentor; drive improvements in system maturity, cost efficiency, automation, and collaborative practices.
• Collaborate closely with product, finance, legal, and partner teams; lead technical incident management and data governance.

Senior Data Engineer

Full-stack Engineer

• Serve as technical lead for Carrot’s financial systems with a focus on payments infrastructure
• Architect and build core systems that move money securely and reliably to global members and customers
• Shape long-term direction of payments architecture and own technical outcomes
• Collaborate across Product, Finance, and Engineering to deliver scalable, compliant solutions
• Integrate external SaaS payment tools and build internal infrastructure that is accurate, compliant, and maintainable
• Contribute across the stack including APIs, frontend, and infrastructure
• Report to Lead Engineer of the Payments team and partner with VP of Payments to define objectives and execute strategy

Staff Software Engineer, Payments

Consultant

• Provide evidence-informed educational consultancy sessions on pregnancy, menopause, lactation, and reproductive health topics
• Guide and educate members using clinical expertise and independent critical thinking
• Collaborate with a multidisciplinary medical team (urology, fertility, mental health, nutrition, pregnancy) to support member care
• Help members understand fertility and family-forming options, optimize reproductive health, and navigate the fertility and family-forming journey
• Maintain confidentiality and operate effectively in a remote work environment
• Continuously expand clinical knowledge and contribute to excellent member experiences

Medical Expert Consultant – Pregnancy, Menopause, Lactation

Account Executive

• Source new opportunities and build a strong sales pipeline while closing deals and exceeding quarterly and annual sales targets
• Act as a trusted consultant and advisor to prospects to understand pain points and buying needs
• Become an expert on Carrot's product and conduct discovery calls, customized demos and presentations to prospective customers
• Collaborate closely with internal teams to onboard clients and deliver exceptional customer service
• Act as a partner to Carrot’s product team and represent the voice of the market to inform product priorities
• Learn and convincingly communicate Carrot’s unique value proposition
• Collaborate with Marketing, Commercial, and Customer Success teams and forecast accurately

Enterprise Account Executive

Support Engineer

• Execute steps in predefined on-call runbooks and respond to incidents
• Reproduce bug reports with Product and collaborate with Engineering to diagnose and resolve issues
• Dive into the codebase to investigate root causes and provide actionable feedback
• Spot opportunities to improve support processes, automate repetitive tasks, and integrate AI into solutions
• Build and maintain support workflows in tools like Slack, Jira, and Zapier
• Write and maintain support content and documentation
• Operate on-call rotations and clearly communicate incident status to stakeholders
• Use SQL to run queries for troubleshooting and data investigation
• Work embedded within the Engineering team to empower a feedback loop into product improvements

• Review, negotiate, and manage a high volume of agreements, including vendor contracts across SaaS, consulting, event, and other service categories.
• Own the end-to-end contract management lifecycle of vendor contracts and MNDAs in Ironclad, including negotiation, redlining, collaboration with internal stakeholders, and escalating with commercial counsel guidance when needed.
• Manage MNDAs efficiently and autonomously while partnering closely with procurement, finance, legal, and information security teams to support, align, and coordinate the vendor contracting process.
• Streamline the contract intake cycle and manage intake, routing, and approvals for vendor documentation.
• Advise internal clients (business, finance, IT) on contractual risk and policy and serve as a key escalation point for contract-related inquiries.
• Maintain, enhance, and optimize Ironclad contract workflows and clause templates or playbooks; ensure accurate contract records, data integrity, and reporting within contract management tools.
• Serve as subject matter expert for legal operations with focus on process optimization, automation, and improvements to the contract lifecycle.
• Foster cross-functional collaboration, operate with high attention to detail and urgency; report to Associate General Counsel, Commercial and work within a pod of legal professionals.

Senior Contracts Manager

Product Marketing

• Craft product positioning, support go-to-market planning, develop messaging, and execute launch activities to drive product adoption and customer satisfaction
• Build foundational knowledge of Carrot’s products and industry
• Stay up-to-date on trends and competitive landscape to inform product marketing activities
• Conduct basic research to support positioning, messaging, and GTM activities
• Draft and manage clear, actionable project plans for launches and campaigns
• Translate technical features into compelling stories for diverse audiences
• Plan and execute product/feature launches in partnership with Product, Sales, and broader Marketing
• Create and update key enablement materials (e.g., pitch decks, one-pagers, demo scripts)
• Support the maintenance and testing of Carrot’s demo environments
• Collaborate with Product, Sales, Customer Success, and other teams to deliver unified product marketing initiatives
• Facilitate feedback loops between stakeholders and the Product Marketing team
• Leverage customer insights and feedback to strengthen product positioning and tailor marketing efforts
• Support custom messaging for consultants, health plans, and other market segments
• Utilize available data to assess campaign and launch performance, troubleshooting issues with support
• Deliver reliable, high-quality outcomes on time and take ownership of projects
• Anticipate risks and suggest process improvements
• Operate comfortably in ambiguity and a constantly changing environment

Product Marketing Manager

Content Marketing Manager

The Product team at Carrot is seeking a Senior Product Content Operations Specialist to elevate and own the systems, processes, and tools that power our member content.
You will: Optimize the content lifecycle: Design and own systems that drive scalable content development, management, and governance
Support translation and localization: Collaborate with localization specialist and engineers to both elevate existing systems and architect new ones
Develop and drive QA processes: Run regular audits to identify outdated assets, fill gaps, lower risk, and maintain quality
Build data-driven decision frameworks: Use analytics tools to track content usage, performance, and gaps to demonstrate impact and inform decisions
Enable team members: Train, document, and support the use of tools and workflows, as well as providing visibility into content status, timelines, logic, and accountability
Align across content types and channels: Partner with Brand and others on templates, style guidance, and governance to maintain integrity across channels
Lead cross-functional initiatives: Rally stakeholders around shared goals, balance competing priorities, create clarity, and drive for results

Senior Content Operations Specialist

• Lead end-to-end proposal submissions across all business segments, from initial research to project management and content gathering to final submission.\n• Write clear, concise, and persuasive content for proposals, focusing on the value proposition, benefits, and solutions our organization can offer. This includes customizing proposals to suit each prospect’s unique needs and preferences while maintaining brand consistency.\n• This role will also lead content programming for the Sales Enablement team, which may include sales support for presentations, collateral development, and internal communications.\n• The Proposal and Sales Enablement Specialist is a professional with a background in sales, marketing, or project management; they are a motivated and detail-oriented self-starter. This person will support growth to a fast growing, mission-driven organization.\n

 Sales Enablement & Proposal Specialist

• About Carrot: Carrot is the leading global fertility, family-building, and lifelong hormonal healthcare platform providing care for everyone, everywhere.
• The Role: The Associate Account Executive will be responsible for driving success in our Health Plan sales development and support efforts. This hybrid role will require a blend of Sales Development Representative (SDR) responsibilities and Sales Support/Marketing tasks.
• What you will focus on: Lead generation, marketing collaboration, and providing critical support to our sales team when navigating complex client interactions.
• The Team: This role sits within the Growth & Strategy Organization on the Health Plan Team; cross-collaboratively across marketing, sales, legal and more.
• Minimum Qualifications: Bachelors Degree; 2+ years; Strong communication; Experience with sales tools; Multitask in fast-paced environment.
• Preferred Qualifications: Proactive critical thinking; Experience with lead generation techniques; Self-motivated with ownership.
• Compensation: Carrot offers a holistic Total Rewards package; starting base salary range 70,000-80,000; actual compensation may vary based on skills and experience.