Director, Customer Success – Operations
Harris Computer
AWSSQLTableau
Customer Success Executive
Carrot Fertility
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $140,000 per year
Job Level
Mid-LevelSenior
About the role
- support new and existing customers within our Strategic segment, ensuring their needs are met and that Carrot becomes a valued, ongoing part of their benefits offering
- work closely with our current customers to promote retention, boost member engagement, and uphold excellent customer satisfaction
- serve as a trusted advisor to HR benefits leaders, clearly communicate the value of Carrot’s offerings, and respond proactively to customer questions and requests
- contribute to developing customer success approaches and best practices for supporting our key accounts, while playing a vital role in the growth and collaboration of our team
Requirements
- Bachelor’s degree
- 6+ years of professional experience working closely with external customers and partners in a Customer Success Management, Customer Onboarding/Implementation, or Project Management role with enterprise-sized customers (10,000+ covered lives) in the benefits space
- Successfully managed complex projects - from coordinating with cross-functional teams to setting and meeting deadlines, you excel at juggling various moving parts of multiple simultaneous projects to deliver exceptional results
- Clear, empathetic communicator - you communicate with a deep understanding of customer needs and constraints, and can weigh them against internal priorities and limitations
- Enthusiasm for Carrot Fertility’s mission and eagerness to become a part of our collaborative, friendly, and dynamic team
Benefits
- health and wellness benefits
- retirement savings plans
- short- and long-term incentives
- parental leave
- family-forming assistance
- competitive compensation package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer Success ManagementCustomer OnboardingProject ManagementComplex Project ManagementCross-functional Team Coordination
Soft skills
Clear CommunicationEmpathyCustomer Needs UnderstandingDeadline ManagementCollaboration
Certifications
Bachelor’s Degree
