Director of Enterprise Customer Success Managers
Criteria Corp
Customer Success Manager
TheGuarantors
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $85,000 - $95,000 per year
Job Level
JuniorMid-Level
About the role
- Report to the Director of Customer Success, serving as the point of contact for the overall performance of the team
- Receive feedback and suggestions from direct reports and work with the Underwriting Operations team to prioritize team initiatives
- Making hiring decisions, scheduling for your team, and process payroll
- Identify and groom promising talent on the team
- Ensure that all members of the team are fully trained and up to date on all company initiatives
- Train a team of trainers to assist with new hire and other ad hoc training
- Administer Performance Improvement Plans when necessary to guide your team to perform up to standard
Requirements
- Minimum 2 years of experience in a leadership role
- Bachelor’s degree or equivalent experience
- Comfortable with working with different personalities
- Eager to grow your career in the real estate and insurance industry
- A roll up your sleeves mentality with excitement to research and learn what you don’t know
- Empathy, integrity, and a sense of humor!
Benefits
- Medical, dental, & vision insurance, beginning day one
- Health savings account with employer contribution
- Generous PTO and paid holidays
- Flexible working hours
- 401(k)
- Paid parental leave
- Company sponsored short and long term disability
- Flexible spending accounts (healthcare, dependent care, commuter)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
leadershipcommunicationempathyintegrityhumorteam managementtrainingtalent developmentperformance managementproblem-solving
Certifications
Bachelor’s degree
