Director of Enterprise Customer Success Managers
Criteria Corp
Customer Success Manager
CharacterStrong
full-time
Posted on:
Location Type: Remote
Location: Remote • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 - $85,000 per year
Job Level
JuniorMid-Level
About the role
- Develop and nurture strong, long-lasting relationships with customers by delivering scalable and value-driven engagements.
- Proactively engage with customers to drive adoption of our products and services, ensuring our customers experience the full value of our offerings.
- Proactively manage a portfolio of customer accounts, ensuring timely renewals, accurate forecasting, and improved retention rates.
- Act as the voice of the customer within CharacterStrong, advocating for their needs and providing feedback to relevant teams.
- Track customer success metrics and monitor their progress and adoption of our products or services, intervening as needed to drive desired outcomes.
- Collaborate with our Sales team to identify opportunities for upselling or expanding services to existing customers, based on their evolving needs and goals.
- Conduct regular check-ins with customers to fine-tune strategies to increase effectiveness and efficiency (e.g. account reviews, webinars, demos, and other proactive interactions).
- Help effectively assist customers and inspire product loyalty.
Requirements
- Minimum of 2 years experience in a customer-facing role, such as Customer Success, Account Management, Sales, or Professional Services
- Ability to think on your feet and quickly grasp new concepts
- Strong communication and interpersonal skills, with the ability to build rapport and trust with customers
- Self-starter who is comfortable working independently
- Extremely organized and consistent with strong attention to detail. Produces timely, quality results and consistently asks the question, “How can I make this 1% better?”
- EdTech (K-12) preferred
- Efficient with CRM’s, Google Suite applications and other business apps such as: Slack, Zoom, Notion, Quickbooks, and Hubspot preferred
- Ability to travel up to 15%
Benefits
- Medical, Dental, and Vision Insurance
- Employer-provided Life Insurance at no cost to employees.
- Paid parental leave after 12 months of employment for eligible employees
- Flexible Time Off, 6 Paid Sick Days, 11 Paid Company Holidays
- New laptop computer and other needed equipment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
strong communication skillsinterpersonal skillsorganizational skillsattention to detailself-starterability to build rapportability to think on your feetability to work independentlycustomer advocacyproactive engagement
