Customer Success Manager

• Develop and nurture strong, long-lasting relationships with customers
• Proactively engage with customers to drive adoption of our products and services
• Assist in the development of customer success playbooks to drive product adoption
• Identify and lead initiatives to optimize customer success processes and workflow
• Act as the voice of the customer within CharacterStrong
• Monitor progress and adoption of our products or services
• Collaborate with our Sales team to identify opportunities for upselling or expanding services
• Conduct regular check-ins with customers to fine-tune strategies
• Mentor and train team members on product knowledge and customer success best practices

Senior Customer Success Manager

VP, Success Manager

Regulatory Affairs Manager – Controlled Substances Monitoring Program, Strategic Accounts

Director of Client Success – Healthcare Service

Client Experience Specialist

Head of Strategic Customer Success – Americas