Director of Enterprise Customer Success Managers
Criteria Corp
Senior Customer Success Manager
CharacterStrong
full-time
Posted on:
Location Type: Remote
Location: Remote • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $95,000 per year
Job Level
Senior
About the role
- Develop and nurture strong, long-lasting relationships with customers
- Proactively engage with customers to drive adoption of our products and services
- Assist in the development of customer success playbooks to drive product adoption
- Identify and lead initiatives to optimize customer success processes and workflow
- Act as the voice of the customer within CharacterStrong
- Monitor progress and adoption of our products or services
- Collaborate with our Sales team to identify opportunities for upselling or expanding services
- Conduct regular check-ins with customers to fine-tune strategies
- Mentor and train team members on product knowledge and customer success best practices
Requirements
- 5+ years of experience in customer success or equivalent
- Excellent customer relationship management skills
- Strong knowledge of customer success best practices
- Ability to develop playbooks and strategies
- Proficiency in CRM software
- Strong problem-solving skills
Benefits
- Employee is eligible to earn up to an additional $25,000 annually by achieving retention-based performance metrics
- Ability to work remotely
- New laptop computer and other needed equipment
- Annual Individual Budget for Professional Development of $1,000
- 401k Savings Plan with employer contribution
- Medical, Dental, & Vision Insurance
- Life, AD&D, and Disability Insurance
- Employee Assistance Program, Mental Health Support, and Well-Being Programs
- 3 weeks Company-Paid Parental Leave (after 6 months of active employment)
- Flexible Time Off
- 6 Paid Sick Days
- 11 Paid Company Holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successcustomer relationship managementdevelopment of playbooksstrategies developmentCRM software proficiency
Soft skills
relationship buildingproactive engagementproblem-solvingmentoringtraining
