Director of Enterprise Customer Success Managers
Criteria Corp
Customer Success Representative
CharacterStrong
full-time
Posted on:
Location Type: Remote
Location: Remote • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $75,000 per year
Job Level
Junior
About the role
- Build Healthy Customer Relationships: Develop and nurture strong, long-lasting relationships with customers by delivering scalable and value-driven engagements.
- Drive Adoption and Satisfaction: Proactively engage with customers to drive adoption of our products and services, ensuring our customers experience the full value of our offerings.
- Manage a Book of Business and Renewals: Proactively manage a portfolio of customer accounts, ensuring timely renewals, accurate forecasting, and improved retention rates.
- Serve as a Customer Advocate and Advisor: Act as the voice of the customer within CharacterStrong, advocating for their needs and providing feedback to relevant teams.
- Consult on how to increase adoption and improve customer ROI.
- Monitor Progress and Adoption: Track customer success metrics and monitor their progress and adoption of our products or services, intervening as needed to drive desired outcomes.
- Identify Upsells : Collaborate with our Sales team to identify opportunities for upselling or expanding services to existing customers, based on their evolving needs and goals.
- Prepare and Facilitate Customer Meetings : Conduct regular check-ins with customers to fine-tune strategies to increase effectiveness and efficiency (e.g. account reviews, webinars, demos, and other proactive interactions).
- Maintain in-depth knowledge of our products: Help effectively assist customers and inspire product loyalty.
Requirements
- Minimum 1-year experience in a customer-facing role, such as Customer Success, Account Management, Sales, or Professional Services
- Ability to think on your feet and quickly grasp new concepts
- Strong communication and interpersonal skills, with the ability to build rapport and trust with customers
- Self-starter who is comfortable working independently
- Extremely organized and consistent with strong attention to detail.
- Produces timely, quality results and consistently asks the question, “How can I make this 1% better?”
- EdTech (K-12) preferred
- Efficient with CRM’s, Google Suite applications and other business apps such as: Slack, Zoom, Notion, Quickbooks, and Hubspot preferred
Benefits
- Starting salary range $65,000 - $75,000 commensurate with experience
- Employees are eligible to earn up to $25,000 annually by achieving retention-based performance metrics
- Laptop computer and other needed equipment
- Education & Tuition Reimbursement up to $1,000 annually
- 401k Savings Plan with employer contribution
- Medical, Dental, & Vision Insurance
- Life, AD&D, and Disability Insurance
- Employee Assistance Program, Mental Health Support, and Well-Being Programs
- 3 weeks Company-Paid Parental Leave
- Flexible Time Off, 6 Paid Sick Days, 11 Paid Company Holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer relationship managementcommunication skillsinterpersonal skillsorganizational skillsattention to detailself-starterproblem-solvingconsultative skillscustomer advocacystrategic thinking
