CharacterStrong

Account Manager

• Effectively prospect a targeted list of Schools and Districts (K-12) in an assigned territory/region.
• Develop a referral system to consistently develop new leads to grow the pipeline and meet/exceed regional goals.
• Develop a plan to create leads, close contracts, and nurture the relationships after the sale.
• Skillfully diagnose client needs and match CharacterStrong’s solutions with key decision makers, close business, and grow sales revenue.
• Develop and drive a sales plan targeting attractive prospects to achieve revenue and profit goals.
• Increase the lifetime value of CharacterStrong users by upselling/expanding based on their needs.
• Demonstrate networking and social media outreach skills to connect with Administrators as well as other key stakeholders to generate interest, pipeline opportunities and new business.
• Travel on average 2 weeks out of the month within your territory and meet with district leaders in-person to build relationships and close sales with prospective and current customers.
• Highly skillful at diagnosing and assessing client needs at a strategic level.
• Exhibit a personable presence and create credibility in face-to-face meetings and on live Zoom meetings.
• Partner with CharacterStrong champions to tell their stories at conferences, webinars, podcasts, etc. to generate interest and increase the pipeline.
• Generate registrations for CharacterStrong’s Regional Trainings and Certifications within your assigned region and attend as necessary.
• Generate registrations for CharacterStrong’s National Conference and attend as necessary.
• Identify attractive markets that align favorable funding frameworks with FullBloom’s suite of academic, behavioral, and social-emotional products and services.
• Manage an annual sales travel budget.
• Performs other duties as assigned.

Director of Partnerships

Learning and Development

• Facilitate engaging, high-quality in-person and virtual professional learning sessions aligned to CharacterStrong’s curriculum (Tiers 1, 2, and 3) and implementation practices
• Provide virtual coaching calls and follow-up support to educators and school teams to strengthen implementation fidelity and impact.
• Serve as a lead Professional Learning Specialist for LAUSD partners, building strong relationships with school and district leaders.
• Support in-person sessions or district events within the greater LA area.
• Collaborate with the Director of Professional Learning Content to design, refine, and improve CharacterStrong professional learning content, materials, and session structures.
• Contribute to the development and updating of content for CharacterStrong’s On-Demand Professional Development platform.
• Partner with Curriculum and Product teams to ensure PD content aligns with curriculum updates and educator needs.
• Share field insights from LAUSD and other partners to inform ongoing improvements to content and services.
• Support schools and districts in understanding adult readiness, implementation stages, and effective PD structures.
• Help customize professional learning experiences to meet district goals while maintaining alignment to CharacterStrong frameworks.
• Act as a thought partner to educators around MTSS Tier 1, 2, and 3 practices and whole-staff engagement.
• Work closely with the Professional Services team to align facilitation practices, tools, and messaging.
• Participate in team meetings and reflective improvement cycles.
• Model CharacterStrong’s values in all interactions with educators, partners, and teammates.

Professional Learning Specialist

Support Engineer

• Troubleshoot and resolve advanced technical issues related to operating systems (Windows, macOS, Linux), user accounts, security permissions, and device configurations.
• Support enterprise applications such as Microsoft 365, collaboration tools, and line-of-business systems.
• Administer and troubleshoot Active Directory, Group Policy, and identity/access management tools.
• Assist with network connectivity issues, including VPN, Wi-Fi, and basic switch/router configurations.
• Document troubleshooting steps, resolutions, and knowledge-base articles for recurring issues.
• Monitor and manage assigned customer support inboxes, ensuring messages are triaged, prioritized, and resolved efficiently.
• Collaborate closely with Product Management, Engineering, and Infrastructure teams to escalate product defects, clarify expected functionality, and share customer insights.
• Mentor and support Level 1 Support Specialists by providing guidance, coaching, and technical knowledge-sharing.
• Participate in on-call rotations or after-hours support as required.
• Uphold a customer-first mindset while balancing efficiency, accuracy, and technical depth

Director of Partnerships

Professional Learning Specialist

Technical Support Specialist, L2