CharacterStrong

Product Manager

• Lead the strategic planning, management, and evolution of CharacterStrong’s SaaS product portfolio.
• Craft and communicate a clear, data-informed product vision and roadmap.
• Champion a human-centered design approach that places educators, students, and partners at the heart of every product decision.
• Drive cross-functional alignment, ensuring collaboration across product, engineering, design, research, and go-to-market teams.
• Provide direct leadership and management to the Product Management team, including coaching and professional growth.
• Establish clear accountability and development pathways for Product Managers.
• Apply proven SaaS product management frameworks to improve focus, velocity, and collaboration across teams.
• Develop and maintain Business Requirements Documents (BRDs) and Product Requirements Documents (PRDs).
• Maintain strong ticket hygiene and process discipline throughout development cycles.
• Demonstrate technical literacy to engage confidently with engineers.
• Partner closely with engineering leadership to make sound tradeoffs between user experience, technical feasibility, and business goals.
• Model and cultivate AGILE product development principles.
• Serve as a bridge between Product, Marketing, Sales, Customer Success, and Operations.

Senior Director of Product

Video Editor

• This role will be split between planning, organizing, and overseeing (producing) video shoots and video editing.
• Producing Pitch new, creative video ideas aligned with marketing and curriculum goals.
• Actively participate in brainstorming sessions and contribute to developing video content strategies.
• Write scripts, create outlines, and draft storyboards for video projects.
• Plan video shoots, including casting talent, hiring crew, coordinating travel, creating call sheets, renting equipment, booking locations, managing budgets, scheduling, sourcing props, etc.
• Oversee video shoots, which are generally smaller productions, including overseeing crew and talent needs, interviewing or directing talent, keeping everyone on schedule, checking off shot lists, troubleshooting, etc.
• Oversee post-production for multiple projects simultaneously, keeping all editors and involved parties on schedule.
• Review and provide timely, detailed feedback on video projects.
• Ensure all video projects are delivered on time and meet project deadlines.
• Edit raw video footage to create polished, professional, and visually appealing videos.
• Incorporate graphics, basic animation, music, sound design, and other elements to enhance the visual storytelling.
• Ensure videos align with brand guidelines and maintain a consistent visual identity.
• Request feedback and make revisions as needed to produce the best possible work.

Producer, Video Editing Specialist

• Edit raw video footage to create polished, professional, and visually appealing videos.
• Incorporate basic graphics, animations, and other elements to enhance the visual storytelling.
• Ensure videos align with brand guidelines and maintain a consistent visual identity.
• Collaborate with the marketing and curriculum teams to understand project objectives and deliver high-quality video content.
• Request feedback and make revisions as needed to produce the best possible work.
• Support in-person for video shoots as needed (typically 0-1 times/quarter)
• Assist with setting up and breaking down equipment.
• Coordinate with the production team to ensure a smooth workflow during on-location filming.
• Work closely with the creative team to understand project goals and timelines.
• Communicate effectively with team members to ensure a cohesive and consistent visual style.
• Participate in brainstorming sessions to contribute creative ideas and solutions.

Video Editing Intern

Revenue Operations

• Maintain accuracy and alignment across CRM, accounting, and customer data systems (HubSpot, NetSuite, Notion, PowerBI and Excel).
• Support CRM administration including pipeline setup, workflow automation, and data hygiene.
• Build and maintain operational dashboards to track KPIs (pipeline health, conversion rates, retention metrics).
• Support teams with active, contextual data requests.
• Partner with Sales and Customer Success to document and streamline operational workflows.
• Support revenue forecasting and goal tracking through accurate data collection and reporting.
• Create visibility into funnel performance and customer lifecycle metrics to support strategic decision-making.
• Identify process bottlenecks and recommend system or automation improvements to enhance productivity.
• Drive more efficient and effective sales activities through better segmentation, prioritization, and calculation of opportunity.
• Connect current state of data and activities to Sales playbooks for evaluation and improvement.
• Work closely with Finance to reconcile invoices, renewals, and contracts.
• Collaborate with Marketing to improve lead lifecycle management and campaign attribution.
• Partner with Customer Success to ensure smooth transitions between acquisition, onboarding, and renewal.
• Serve as a trusted operational liaison between internal teams, ensuring alignment on tools, data, and process outcomes.
• Assist in the rollout of new revenue tools, integrations, or reporting systems.
• Conduct analysis and generate insights for leadership to guide business strategy.
• Support ad-hoc projects related to customer data, reporting, and performance improvement.

Revenue Operations Specialist

Customer Support

• Collaborate with the operations, sales, and finance departments to effectively communicate with customers about our products, services, and resources.
• Assist with the customer onboarding process by processing orders and granting product/service access.
• Call customers directly to provide information and support them throughout their journey with CharacterStrong (i.e., accessing accounts, payments, and billing, troubleshooting issues, etc).
• Respond to general customer inquiries.
• Maintain an organized inbox and provide prompt responses to customer requests.
• Perform audits and maintain customer profiles across our Customer Relationship Management (CRM) database, finance, and sales platforms.
• Support team members on special projects and tasks as needed.

Customer Care Representative

Designer

• Work with a fast-paced, highly efficient, remote team balancing multiple projects
• Use Figma, Adobe, and other design programs to develop high-quality digital artwork
• Use technical skills to create on-brand children's illustrations
• Design vector assets for lessons, print materials, and marketing emails
• Work with the design and curriculum team to problem-solve and execute on creative vision
• Create innovative presentation templates using online software
• Request feedback and make revisions as needed to create beautiful, visually interesting designs
• Other miscellaneous tasks that support our team and the educators we serve!

Design Support Intern

Customer Success Manager

• Develop and nurture strong, long-lasting relationships with customers by delivering scalable and value-driven engagements.
• Proactively engage with customers to drive adoption of our products and services, ensuring our customers experience the full value of our offerings.
• Proactively manage a portfolio of customer accounts, ensuring timely renewals, accurate forecasting, and improved retention rates.
• Act as the voice of the customer within CharacterStrong, advocating for their needs and providing feedback to relevant teams.
• Track customer success metrics and monitor their progress and adoption of our products or services, intervening as needed to drive desired outcomes.
• Collaborate with our Sales team to identify opportunities for upselling or expanding services to existing customers, based on their evolving needs and goals.
• Conduct regular check-ins with customers to fine-tune strategies to increase effectiveness and efficiency (e.g. account reviews, webinars, demos, and other proactive interactions).
• Help effectively assist customers and inspire product loyalty.

• Build Healthy Customer Relationships: Develop and nurture strong, long-lasting relationships with customers by delivering scalable and value-driven engagements.
• Drive Adoption and Satisfaction: Proactively engage with customers to drive adoption of our products and services, ensuring our customers experience the full value of our offerings.
• Manage a Book of Business and Renewals: Proactively manage a portfolio of customer accounts, ensuring timely renewals, accurate forecasting, and improved retention rates.
• Serve as a Customer Advocate and Advisor: Act as the voice of the customer within CharacterStrong, advocating for their needs and providing feedback to relevant teams.
• Consult on how to increase adoption and improve customer ROI.
• Monitor Progress and Adoption: Track customer success metrics and monitor their progress and adoption of our products or services, intervening as needed to drive desired outcomes.
• Identify Upsells : Collaborate with our Sales team to identify opportunities for upselling or expanding services to existing customers, based on their evolving needs and goals.
• Prepare and Facilitate Customer Meetings : Conduct regular check-ins with customers to fine-tune strategies to increase effectiveness and efficiency (e.g. account reviews, webinars, demos, and other proactive interactions).
• Maintain in-depth knowledge of our products: Help effectively assist customers and inspire product loyalty.

Customer Success Representative

Account Manager

• As the Director of Partnerships (DOP), operate within your designated territory, taking ownership of sales activities and driving revenue growth.
• Build and maintain strong relationships with district leaders, understanding their needs and advocating for our products and services as solutions.
• Develop and drive a sales plan targeting attractive prospects to achieve revenue and profit goals.
• Increase the lifetime value of CharacterStrong users by upselling/expanding based on their needs.
• Travel on average 2 weeks out of the month within your territory and meet with district leaders in-person.

Director of Partnerships – Midwest

• Effectively prospect a targeted list of Schools and Districts (K-12) in an assigned territory/region.
• Develop a referral system to consistently develop new leads to grow the pipeline and meet/exceed regional goals.
• Develop a plan to create leads, close contracts, and nurture the relationships after the sale.
• Skillfully diagnose client needs and match CharacterStrong’s solutions with key decision makers, close business, and grow sales revenue.
• Sales Planning and Oversight: Develop and drive a sales plan targeting attractive prospects to achieve revenue and profit goals.
• Increase the lifetime value of CharacterStrong users by upselling/expanding based on their needs.
• Demonstrate networking and social media outreach skills to connect with Administrators as well as other key stakeholders to generate interest, pipeline opportunities and new business.
• Travel on average 2 weeks out of the month within your territory and meet with district leaders in-person to build relationships and close sales with prospective and current customers.
• Highly skillful at diagnosing and assessing client needs at a strategic level.
• Exhibit a personable presence and create credibility in face-to-face meetings and on live Zoom meetings.
• Partner with CharacterStrong champions to tell their stories at conferences, webinars, podcasts, etc. to generate interest and increase the pipeline.
• Generate registrations for CharacterStrong’s Regional Trainings and Certifications within your assigned region and attend as necessary.
• Generate registrations for CharacterStrong’s National Conference and attend as necessary.
• Identify attractive markets that align favorable funding frameworks with FullBloom’s suite of academic, behavioral, and social-emotional products and services.
• Manage an annual sales travel budget.

Director of Partnerships – Mountain West

• Effectively prospect a targeted list of Schools and Districts (K-12) in an assigned territory/region.
• Develop a referral system to consistently develop new leads to grow the pipeline and meet/exceed regional goals.
• Develop a plan to create leads, close contracts, and nurture the relationships after the sale.
• Skillfully diagnose client needs and match CharacterStrong’s solutions with key decision makers, close business, and grow sales revenue.
• Sales Planning and Oversight: Develop and drive a sales plan targeting attractive prospects to achieve revenue and profit goals.
• Increase the lifetime value of CharacterStrong users by upselling/expanding based on their needs.
• Demonstrate networking and social media outreach skills to connect with Administrators as well as other key stakeholders to generate interest, pipeline opportunities and new business.
• Travel on average 2 weeks out of the month within your territory and meet with district leaders in-person to build relationships and close sales with prospective and current customers.
• Highly skillful at diagnosing and assessing client needs at a strategic level.
• Exhibit a personable presence and create credibility in face-to-face meetings and on live Zoom meetings.
• Partner with CharacterStrong champions to tell their stories at conferences, webinars, podcasts, etc. to generate interest and increase the pipeline.
• Generate registrations for CharacterStrong’s Regional Trainings and Certifications within your assigned region and attend as necessary.
• Generate registrations for CharacterStrong’s National Conference and attend as necessary.
• Identify attractive markets that align favorable funding frameworks with FullBloom’s suite of academic, behavioral, and social-emotional products and services.
• Manage an annual sales travel budget.
• Performs other duties as assigned.

Director of Partnerships – South Central

• Develop and nurture strong, long-lasting relationships with customers
• Proactively engage with customers to drive adoption of our products and services
• Assist in the development of customer success playbooks to drive product adoption
• Identify and lead initiatives to optimize customer success processes and workflow
• Act as the voice of the customer within CharacterStrong
• Monitor progress and adoption of our products or services
• Collaborate with our Sales team to identify opportunities for upselling or expanding services
• Conduct regular check-ins with customers to fine-tune strategies
• Mentor and train team members on product knowledge and customer success best practices

Senior Customer Success Manager

• Own the user experience function across development organization, ensuring product decisions grounded in human-centered design
• Translate research and stakeholder input into clear design requirements and proof-of-concept sketches
• Guide the UX/UI design team toward consistent, scalable, and human-centered outcomes
• Establish a repeatable, research-informed design process bridging discovery and delivery
• Calibrate with stakeholders using rough proof-of-concept sketches, whiteboarding, journey maps, and rapid idea testing
• Oversee designers in evolving design system and accessibility standards
• Partner with Senior Director of Product Development and engineering leaders to align design requirements with product strategy and technical feasibility
• Engage stakeholders across marketing, enablement, and customer success to integrate user feedback loops
• Support UX/UI designers by embedding research throughout the design process