Director of Enterprise Customer Success Managers
Criteria Corp
Customer Success Manager – Commercial
Zscaler
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $92,000 per year
Job Level
JuniorMid-Level
Tech Stack
CloudCyber Security
About the role
- Developing strong, positive relationships with customers, guide them through a positive post-sales experience from onboarding to renewal, and proactively engage with them to help them realize the maximum value of Red Canary
- Partnering with sales on customer renewals and identifying opportunities for upsell and cross-sell of additional products and services. Partner with sales to execute on expansion opportunities
- Monitoring for and mitigate customer risk, champion customer needs with technical and sales teams, and conduct regular executive business reviews to ensure satisfaction, value realization, and retention
- Maintaining a deep understanding of Red Canary's product and roadmap, guide customers on optimizing their use of Red Canary and their other security products, and gather product feedback from customers to inform future development.
- Delivering against quarterly OKRs and KPI targets
Requirements
- 2+ years of experience in an Customer Success, Account Management, or a similar client-facing role
- 1+ years of experience working with Salesforce and Zendesk.
- 1+ years of experience in cybersecurity
- Understanding of cybersecurity concepts, technologies, and industry trends (e.g., endpoint security, network security, cloud security, SIEM, threat intelligence, incident response)
Benefits
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementcybersecurityendpoint securitynetwork securitycloud securitySIEMthreat intelligenceincident response
Soft skills
relationship buildingcustomer engagementrisk mitigationcommunicationcollaborationproblem solvingcustomer advocacyvalue realizationexecutive business reviews
