Director of Enterprise Customer Success Managers
Criteria Corp
Senior Partner Success Manager – ISO
jaris, inc
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $115,000 - $145,000 per year
Job Level
Senior
About the role
- Serve as the primary post-sales point of contact for ISO partners, building trusted relationships that foster long-term collaboration and growth.
- Conduct Quarterly Business Reviews (QBRs), on-site visits, and regular partner touchpoints to align on performance metrics, goals, and new opportunities.
- Educate partners on Jaris product capabilities, embedded finance best practices, and optimization strategies to maximize adoption and partner ROI.
- Deliver comprehensive onboarding and training sessions to partner teams, supporting effective sales enablement.
- Collaborate with operations, product and GTM teams to coordinate partner initiatives, marketing campaigns, and go-to-market activities.
- Drive merchant engagement through partner servicing efforts and targeted outreach programs.
- Own and monitor partner performance metrics, including loan origination growth, instant payout volume, and product adoption rates.
- Identify upsell and cross-sell opportunities within the ISO channel to expand Jaris’ footprint and revenue contribution.
- Represent Jaris at industry trade shows, conferences, and partner events to strengthen brand visibility and relationships.
- Advocate for partner needs internally by sharing feedback and insights that inform product development and customer experience improvements.
Requirements
- 5+ years of experience in Customer Success, Partner Management, or Account Management roles.
- Proven success managing strategic B2B relationships and driving revenue growth. (e.g. existing & new products, retention, partner satisfaction, increased merchant penetration)
- Experience working with CRM such as Hubspot or similar.
- Experience in fintech, embedded finance, payments, or financial services industries is strongly preferred.
- Strong consultative selling, negotiation, and relationship-building skills.
- Excellent written and verbal communication abilities; comfortable presenting to executive and operational audiences.
- Analytical mindset with the ability to interpret partner performance data and translate insights into actionable plans.
- Highly organized self-starter who thrives in a fast-paced, entrepreneurial environment.
- Willingness to travel approximately 25-50% for partner visits, conferences, and reviews.
Benefits
- Company equity
- 401(k) plan with a corporate match
- Employee Assistance Program through Optum
- Commuter benefits
- Medical, dental, and vision benefits (PPO/HMO/HDHP options)
- Health & Financial Wellness through a Partnership with Calm, Insperity & MSA (My Secure Advantage)
- Care Giver Support Program
- Flexible PTO
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessPartner ManagementAccount ManagementB2B relationship managementConsultative sellingNegotiationData analysisPerformance metrics monitoringSales enablementOnboarding
Soft skills
Relationship-buildingCommunicationOrganizational skillsAnalytical mindsetSelf-starterAdaptabilityPresentation skillsCollaborationProblem-solvingStrategic thinking
