Director, Customer Success – Operations
Harris Computer
full-time
Posted on:
Location Type: Remote
Location: Remote • District of Columbia, New York, Virginia, Washington, West Virginia, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $120,000 per year
Job Level
Lead
Tech Stack
AWSSQLTableau
About the role
- Build and lead Customer Success team
- Improve how we work and grow programs
- Manage important customer accounts
- Create standard ways of working and set goals
- Develop Customer Success plan
- Create and deliver training and professional services
- Manage budget planning and staffing needs
Requirements
- Over 10 years of growing experience in Customer Success, Program Management, or Professional Services, specifically with business-to-business (B2B) software as a service (SaaS) companies
- Proven success in building Customer Success programs
- Strong skills in using CRM systems
- Proficiency with data analysis tools such as MS Power BI, AWS Quick Sight, Tableau, and SQL
- Track record of successfully hiring, training, and developing staff
- Excellent strategic thinking and problem-solving skills
- Experience managing a multi-million-dollar portfolio
- Proficiency in SQL is a significant advantage
- Strong verbal and written communication skills
- Ability to work well both with a team and independently
- Understanding of how to connect different data systems
Benefits
- Comprehensive benefit package
- Casual work environment
- Opportunity to learn
- Award winning culture
- Financially strong company
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessProgram ManagementProfessional ServicesCRM systemsdata analysisMS Power BIAWS Quick SightTableauSQL
Soft skills
strategic thinkingproblem-solvingverbal communicationwritten communicationteamworkindependence