Customer Service Specialist I
CarringtonCrisp
Bilingual Customer Service Specialist I
CarringtonCrisp
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $0 per hour
Job Level
Mid-LevelSenior
About the role
- Answer least complex incoming calls via Automated Call Distribution system from borrowers and third parties regarding existing mortgage loans
- Deliver accurate and timely information in a courteous and professional manner striving for first-call resolution
- Refer more complex calls to qualified team members
- Setup and route process tasks, email or phone contact with supporting departments to provide call resolution
- Track, follow-up and complete customer call backs to ensure inquiry resolution
- Collect payments when necessary and appropriate
- Document call details in mortgage servicing system
- Perform duties in accordance with company policies and US state and federal laws and regulations
Requirements
- High school diploma or equivalent work experience
- Customer service/call center experience preferred, but not required
- Banking, Mortgage/Loan Servicing industry experience preferred, but not required
- Bi-Lingual (Spanish) skillset preferred
- Knowledge of Fair Debt Collection Practices Act preferred
- Knowledge of relevant and industry-specific computer software packages preferred
- Basic negotiation skills
- Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy
- Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly
