Customer Service Representative
Moen
full-time
Posted on:
Location: Arizona, Oregon • 🇺🇸 United States
Visit company websiteSalary
💰 $33,900 - $41,420 per year
Job Level
Mid-LevelSenior
About the role
- Handles and resolves a high volume of incoming calls by determining the cause of the problem, finding a reasonable solution, and communicating that solution to the consumer Develops and maintains knowledge of Moen products and procedures to accurately aid consumers in a timely manner Navigates multiple databases across multiple systems to provide the quickest response to the consumer Delivers a consumer experience that helps to drive unsolicited, positive “word of mouth” advertisement for Moen Take ownership of challenging/sensitive situations and resolve with a sense of urgency, and empathy Demonstrates consistent achievement in meeting all required quality, call management and productivity metrics as well as adhering to all processes and procedures within the department Performs other duties and/or special assignments as needed
Requirements
- High School diploma or equivalent Experience in a customer service position is required, call center experience is preferred Excellent professional verbal and written communication skills are required Bi-lingual in French or Spanish are a plus Proficient PC skills, including the ability to navigate multiple screens and systems Experience with Microsoft Teams a plus Must meet internet speed requirements and have a safe and secure workspace Must be able to thrive in a work environment that mandates low mobility and high observation Must be available for training October 6, 2025 - October 31, 2025 Must be able to work a flexible schedule and equally share in all schedule rotations and business hours deployed by the department if necessary