Carle Health

Certified Medical Assistant

• Collecting pertinent information regarding the patient's chief complaint, family history, social history, surgical history, and medication reconciliation upon arrival for a patient visit.
• Completing necessary telephone communications with patients, families, pharmacies, and/or other health care facilities.
• Administrative tasks including, but not limited to, patient check in or check out, prior authorizations, scheduling appointments, verification of benefits, and coordination of referrals and testing.
• May perform procedures such as urine catheterizations, bladder scanning, suture or staple removal, application or removal of casts at the direction of a provider.
• Provide patient with written instructions regarding procedures, medications, or follow up instructions at the direction of the provider.
• Administer medications per the provider order.
• Provide assistance with prescription medication refills per department protocols.

Certified Medical Assistant, CMA/RMA – Family Practice Float

Therapist

• Assists in checking in and supervising independent access clients, if applicable.
• Ensures regular maintenance (oil change) and fueling for CTS vehicle.
• Maintains equipment and work environment in an organized manner in accordance with policies and Joint Commission and CMS standards.
• Monitors delivery area daily for arrival of orders / supplies and stocks them in the appropriate location in a timely manner.
• Provides support to clinical or office personnel according to legal standards and department guidelines.
• Sanitizes equipment according to infection control policy and procedure and ensures maintenance of records.
• Works with supply coordinator to maintain par levels of supplies necessary for daily clinical operation.
• Assists clinical staff with patient care tasks delegated by therapy team member.
• Provides unskilled components of care: including environmental set up, fitting of CPM, and a second assist per direction of the therapist.
• Cleans and organizes dirty equipment.
• Ensures the therapy environment is clean and free of clutter.
• Assists with ordering/stocking supplies.
• Assists with administrative tasks such as the reschedule, department tracking, and other department functions as assigned.

Therapy Tech – Rehab IP

Registered Dietitian

• Provide nutrition services and medical nutrition therapy integrated with the patient's medical goals.
• Identify and provide age specific nutrition counseling to meet the cultural needs of the patients and their families.
• Evaluate, interpret, monitor and document the nutritional status and nutritional needs of patients using established standards of care and practice guidelines.
• Develop, review, update and implement educational materials to meet the needs of patients and professionals.
• Participate in the scheduled test tray program.
• Provide learning experience for dietetic interns as outlined in their program.
• Assist with in-service training for diet office personnel and staff.
• Assist in the development of patient education materials.
• Provide continual monitoring of patients on assigned nursing units to ensure quality of nutrition care services.

Representative

• Coordinates and participates in daily clinic preparation processes including patient identification
• Patient check in/out
• Charge posting
• Cash management
• Patient appointment scheduling
• Patient registration and account set-up
• Manages incoming patient care requests

Patient Services Representative – Plastic Surgery

Medical Assistant

• Maintain department patient care supplies
• Ensure timely flow of patients
• Assist physicians and nurses to provide optimal care
• Perform a variety of routine direct patient care duties

Medical Assistant – Orthopedics Clinic

• Maintain department patient care supplies
• Ensure timely flow of patients
• Assist physicians and nurses to provide optimal care to patients and families
• Perform a variety of routine direct patient care duties
• Maintain patient care environment and supplies
• Take patient vitals and complete rooming process
• Perform POC testing
• Send normal result letters
• Pre-visit orders and pre-visit calls
• Assist Nurse and/or Provider as necessary

• Assist provider and clinical staff with vital information and patient preparations
• Schedule referrals and manage follow-up appointments for patients
• Complete necessary documentation and coding for referrals or lab tests
• Provide education and answer questions for patients and their families

Certified Medical Assistant – Urology

Navigator

• Provide education and support to patients, caregivers, families, healthcare professionals, communities, etc.
• Serve as primary contact and advocate for patients.
• Practice evidence-based processes including use of clinical guidelines and specialty resources.
• Facilitate and coordinate timely care coordination throughout the cancer continuum in collaboration with the multidisciplinary team.
• Contribute to the knowledge base of the healthcare community through involvement in professional organizations, presentations, publications and research.

RN Navigator – CMH Oncology Navigation

Patient Access Representative

• Create accurate patient registration
• Collect demographic and financial information
• Ensure compliance in billing processes
• Provide exceptional customer service

Patient Access Representative I

Phlebotomist

• Assuring proper procurement of specimens for clinical testing.
• Perform accurate and timely collection and transport of clinical specimens.
• Identify patients using proper procedures.
• Accurately label specimens collected.
• Expedite STAT specimens without delays.
• Communicate with nursing staff regarding patient concerns.
• Follow up on collection delays.
• Transport specimens following established protocols.
• Adhere to safety and HIPAA policies.

• Greet patients, families, and visitors
• Answer telephone calls and route calls appropriately
• Make, cancel, and reschedule patient appointments
• Gather, verify, and enter demographic and insurance information

Patient Services Representative – Urology

Pharmacist

• Assists the pharmacist in the provision of pharmaceutical care to patients
• Performs sterile and non-sterile compounding
• Filling, referral coordination, communicating with patients and their families, labeling and delivery
• Cleaning of pharmacy area, inventory management, processing and filling prescriptions and supplies
• Accurately prepares and submits purchase orders and requisitions for drugs and supplies
• Answers the telephone, takes messages, and directs calls
• Assists in the coordination and completion of the annual inventory

Pharmacy Technician – Home Infusion Specialty

General

• Performs diagnostic studies and assists with therapeutic administrations utilizing radiopharmaceuticals
• Acquires and processes patient exams in accordance with guidelines
• Reviews cases with the radiologist when appropriate
• Administers IV radiopharmaceuticals
• Responsible for maintaining imaging equipment and workplace environment

Nuclear Medicine Technologist

Learning and Development

• Design and implement onboarding and ongoing training programs
• Conduct training sessions on compliance, denial analysis, payor rules, provider portals/trackers/websites
• Collaborate with leadership to identify performance gaps and develop targeted training solutions
• Monitor and evaluate the effectiveness of training programs through assessments, feedback, and performance metrics
• Maintain up-to-date training materials, manuals, and documentation

Training Specialist

Call Center Representative

• Supports communication needs of Medical Center staff and patients
• Directs telephone traffic efficiently and courteously
• Provides paging services for emergencies