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Carle Health

Patient Services Representative – Urology

Carle Health

Patient Services Representative serving as a liaison between patients and healthcare teams. Managing patient interactions to enhance healthcare experience with Carle Health.

Posted 6/30/2026full-timePeoria • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $29 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while effectively managing patient interactions and appointment scheduling. Proficient in gathering and verifying demographic and insurance information to ensure accurate patient records.

Highest-signal resume keywords
Customer Service ExperienceAppointment SchedulingDemographic Information EntryInsurance Information VerificationAssociate's Degree

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Demographic Information EntryInsurance Information VerificationAppointment Scheduling
Soft Skills
Communication SkillsInterpersonal Skills
Industry Keywords
Patient InteractionCall Routing

About the role

Key responsibilities & impact
  • Greet patients, families, and visitors
  • Answer telephone calls and route calls appropriately
  • Make, cancel, and reschedule patient appointments
  • Gather, verify, and enter demographic and insurance information

Requirements

What you’ll need
  • Experience in customer service
  • Associate's Degree in a Related Field

Benefits

Comp & perks
  • Comprehensive benefits package