Carilion Clinic

Administrative Assistant

• Support VelocityCare physicians and APPs with payroll, scheduling, onboarding coordination, and credentialing
• Provide administrative support to leadership and department staff
• Serve as a resource to staff by answering questions and resolving concerns
• Coordinate payroll processes and maintain time and attendance records
• Support licensure tracking and regulatory compliance activities as applicable
• Maintain databases, files, and department records
• Coordinate meetings, events, and scheduling logistics
• Provide technical and clerical support including report preparation and document management
• Create and maintain spreadsheets, presentations, and reports
• Collaborate with team members on projects and data-related activities
• Compose correspondence and prepare reports, agendas, and meeting minutes
• Maintain confidentiality of sensitive information

Administrative Coordinator – Emergency Medicine, Velocity Care

Communications

• Develop and execute communication strategies that position Carilion Clinic as a worthy, not-for-profit healthcare resource
• Steward donors through strategic, written communications that clearly illustrate donor intent, philanthropic impact, and investment outcomes
• Partnering with major and principal gift officers to develop donor-facing written materials, including proposals, customized stewardship communications, and campaign narratives, to support cultivation, solicitation, and stewardship strategies
• Producing the annual Foundation Impact Report
• Updating and managing the Foundation website
• Working with Marketing and Communications to integrate philanthropy messages within Carilion Clinic’s existing social media communications

Communications Consultant

Accountant

• Perform professional, basic accounting services for corporate holding company and/or 20+ diverse subsidiaries in a healthcare setting
• Adhere to internal controls to ensure the integrity of Carilion’s financial statements
• Perform monthly reconciliations and other responsibilities
• Collect information from multiple sources in a timely manner to meet deadlines
• Maintain confidentiality of proprietary financial information and patient-sensitive data
• Prepare, record, and verify daily financial transactions; ensure accuracy in the general ledger
• Create sponsor invoices, record sponsor payments, personnel effort, and other research expenditures
• Monitor accuracy and frequency of sponsor payments against contract terms
• Coordinate with sponsors when necessary to ensure timely payment collections
• Initiate journal entries for intercompany and intracompany allocations, and other adjustments as needed
• Reconcile accounts on a monthly basis, maintaining appropriate schedules as supporting documentation
• Research and correct account imbalances
• Ensure compliance with federal regulations, institutional policies, and sponsor contractual requirements
• Maintain current knowledge of accounting literature
• Perform other related duties as required

Staff Accountant

Community Manager

• Provide care for patients at Carilion Rockbridge Community Hospital
• Participate in interdisciplinary collaborations
• Utilize advanced medical practices and technology to provide patient care

Hospitalist

Analyst

• Responsible for performing Epic application system analysis and design to include requirements, specifications, configuration, documentation, testing, and implementation of systems.
• Will also be involved in providing Epic application support, troubleshooting, training and reporting activities.
• May also be involved in providing non-Epic application support and troubleshooting for integrated third-party applications.
• Serves as a liaison between TSG groups, clients and vendors.
• Conducts advanced analysis of Epic application design including but not limited to planning implementations and maximizing application benefits.
• Mentors teammates in resolution of issues, tracking issues and providing updates to peers, leadership and clients.
• Manages assigned projects and meets deadlines.
• Conducts highly complex work unsupervised and with extensive latitude for independent judgement.
• Adheres to departmental policies and procedures.
• Plans and conducts requirements gathering for Epic projects and requests.
• Coordinates, plans and conducts detailed design sessions through knowledge of client/business needs and application functionality.
• Develops reference materials (status reports, documentation, knowledge transfer, etc.) for supported applications (Epic and non-Epic) and related technologies.
• Facilitates a positive and collaborative work environment.
• Adheres to the application change management process to include timely reporting of all pertinent change information, effective discussion of the changes, internal and external communications, contingency planning, support of the change event and post-change reporting, as appropriate.

EPIC Application Analyst III – HomeHealth/Hospice

• Responsible for performing Epic application system analysis and design to include requirements, specifications, configuration, documentation, testing, and implementation of systems
• Provide Epic application support, troubleshooting, training and reporting activities
• Serve as a liaison between TSG groups, clients and vendors
• Conduct beginner to immediate analysis of Epic application design including planning implementations and maximizing application benefits
• Assist with resolution of issues, track issues and provide updates to peers, leadership and clients
• Manage assigned projects and meet deadlines with minimal to moderate guidance
• Plan and conduct requirements gathering for Epic projects and requests
• Coordinate, plan and conduct detailed design sessions through knowledge of client/business needs and application functionality
• Develop reference materials for supported applications (Epic and non-Epic) and related technologies

Epic Application Analyst II – InPatient

ServiceNow

• Provide day-to-day leadership of ServiceNow platform operations
• Oversee configuration, development, integration, and support of ServiceNow modules including but not limited to: IT Service Management (ITSM), IT Operations Management (ITOM), Strategic Portfolio Management (SPM), Configuration Management Database (CMDB), HR Service Delivery (HRSD), Knowledge Management
• Ensure platform design aligns with best practices, scalability standards, and ServiceNow architectural guidelines.
• Review and approve development, configuration, and integration work to ensure proper analysis, testing, documentation, and quality assurance standards are met.
• Lead CAB participation, reviewing and approving platform-related changes to ensure reliability and compliance with change management processes.
• Leverage ServiceNow dashboards, reporting, resource management, and analytics capabilities to monitor performance and drive continuous improvement.
• Serve as an escalation point of contact
• Monitor and communicate potential Severity 1 incidents to leadership.
• Ensure SLAs, KPIs, and ITIL service metrics are consistently achieved.
• Lead a team of ServiceNow Analysts and Developers
• Manage workload distribution, ticket assignments, resource allocation, and project execution to maintain peak team performance.
• Remove impediments
• Manage schedules, on-call rotations, time-off approvals, and payroll sign-off (UKG).
• Participate in hiring, onboarding, performance evaluations, and corrective action processes.
• Maintain a skills matrix and oversee career ladder progression for team members.
• Conduct bi-monthly one-on-ones to support development goals and professional growth.
• Define, review, and implement tactical processes to improve ServiceNow service delivery and team efficiency.
• Identify skill gaps and coordinate targeted training and certifications.
• Enforce ITIL best practices, governance standards, and enterprise policies.
• Prepare executive-level reports including service metrics, platform health dashboards, project status updates, and operational summaries.
• Champion a customer-first service mindset, ensuring high-quality support and operational excellence.
• Promote organizational mission, values, and ethical standards across all team interactions.

ServiceNow Supervisor

• Responsible for performing Epic application system analysis and design to include requirements, specifications, configuration, documentation, testing, and implementation of systems
• Will also be involved in providing Epic application support, troubleshooting, training and reporting activities
• May also be involved in providing non-Epic application support and troubleshooting for integrated third-party applications
• Serves as a liaison between TSG groups, clients and vendors
• Conducts advanced analysis of Epic application design including but not limited to planning implementations and maximizing application benefits
• Mentors teammates in resolution of issues, tracking issues and providing updates to peers, leadership and clients
• Manages assigned projects and meets deadlines
• Conducts highly complex work unsupervised and with extensive latitude for independent judgement
• Adheres to departmental policies and procedures
• Plans and conducts requirements gathering for Epic projects and requests
• Coordinates, plans and conducts detailed design sessions through knowledge of client/business needs and application functionality
• Develops reference materials (status reports, documentation, knowledge transfer, etc.) for supported applications (Epic and non-Epic) and related technologies
• Serve as a liaison between Epic modules
• Serve as a professional and technical mentor to teammates
• Recognized as a subject matter expert and advanced individual contributor
• Serve as advocate for department initiatives and processes
• Facilitates a positive and collaborative work environment
• Adheres to the application change management process to include timely reporting of all pertinent change information, effective discussion of the changes, internal and external communications, contingency planning, support of the change event and post-change reporting, as appropriate