Carilion Clinic

Administration

• Assists with research, negotiation, development, and maintenance of managed care contracts
• Assists in research, preparing analysis, and making observations and recommendations for contract documents
• Coordinates contract maintenance and negotiations
• Ensures contract documents are signed, saved and documented
• Maintains contracts and contacts
• Monitors email inquiries and provides responses
• Assists in reviewing contract proposals for accuracy and completeness
• Monitors contracts and recommends improvement opportunities
• Collaborates with other departments and stakeholders

Contract Administrator I

Administrative Assistant

• Greets, screens, and provides service to patients and visitors.
• Processes mail, fax, and other documents.
• Maintains multi-line phone system/switchboard.
• Schedules, registers, and checks patients in/out.
• Maintains medical records.
• Performs data management and spreadsheets.
• Runs and maintains reports.
• Performs charge entry.
• Processes billing documents and researches and resolves issues.
• Collect co-payments, deductibles, and other self-pay amounts at time of service.
• Maintains cash box and receipt books.

Healthcare Administrative Associate – Patient Registration

Business Intelligence Developer

• Works with Epic and non-Epic tools, content, data sources, processes and distribution methods to provide actionable information
• Prepares reports and dashboards for internal and external clients to assist with making business decisions
• Uses best practices for appropriate tools, products, and client access
• Utilizes necessary tools to prepare reports and databases to create products of minor complexity or moderate complexity with supervision
• Ensures completeness, correctness and consistency of data and data structure
• Ensures secure and high integrity data integration
• Responsible for coordinating validation and ensuring that solutions are appropriately tested and meet end user workflow
• Works closely with leaders, end-users, statistical programmers, and other technical staff to provide data acquisition, analysis, reporting, consulting and training
• Participates in all phases of software lifecycle development, particularly in the reporting analysis, development, testing documentation and implementation
• Adheres to Change Management policies and processes to include timely reporting of all pertinent change information, effective discussion of the changes, internal and external communications, contingency planning, support of the change event and post-change reporting
• May work with clients to identify technical requirements
• Documents and maintains documentation of products including functional summaries, diagrams, flow charts or other documentation as needed
• Provides reporting and analytic product client use and upgrade support
• Assists with automating manual processes
• Establishes and creates a positive project team environment through collaboration
• Delivers solutions to business function end-users from design to performance and support
• Adheres to enterprise technical and design standards
• Completes multiple assignments within a given timeframe
• Identifies and resolves customer issues
• May need to escalate issues to appropriate leadership
• Completes annual professional development and required in-service education
• Seeks out guidance and assistance from higher level resources as task complexity warrants

BI Developer – Quality

Appointment Setter

• Manage incoming referrals and scheduling appointments for a clinical department
• Navigate multiple systems simultaneously to schedule appointments, tests, and/or procedures
• Engage patients in the scheduling process and collect relevant demographic and medical information
• Support the pre-registration process by validating guarantor accounts and verifying existing insurance coverage
• Create new referrals and manage existing referrals in the referral work queue
• Demonstrate proficiency in responding to multi-channel communications
• Maintain acceptable call metrics including average speed of answer, average handle time, and average scheduling attempts per worked hour

Contract Administrator I

Healthcare Administrative Associate – Patient Registration

Healthcare Administrative Associate – Patient Registration

BI Developer – Quality

Patient Appointment Scheduler