Carilion Clinic

Auditor

• The Medical Auditor conducts chart audits by reviewing documentation in the patient’s record, including orders, medications, supplies, and procedures performed, and ensures all applicable charges are accurate and appropriately supported.
• Makes adjustments to the patient’s account, adding or removing charges as supported by documentation.
• Provides education to individuals and groups to improve charging accuracy and documentation practices.
• Performs chart audits in a timely, accurate, and thorough manner.
• Reviews patient documentation, identifies charging discrepancies, and makes appropriate account adjustments.
• Records charging weaknesses and communicates deficiencies and trends to departmental leadership.
• Contacts staff to obtain missing or additional documentation required to support billed charges.
• Submits analysis of audit results and provides recommendations to management.
• Conducts inservices and education sessions to improve staff understanding of charge accuracy and required documentation.
• Attends professional development seminars and inservices to remain current in clinical procedures and medical documentation standards.
• Keeps updated on allowable procedures and billing requirements in accordance with Carilion Clinic policies.
• Reports potential billing or documentation compliance concerns to appropriate leadership.

Medical Auditor

Journalist

• This is a hybrid position with a few days in the office needed each week.
• Supports Carilion Clinic's mission by creating compelling, accurate and engaging multimedia content.
• Producing content across video, audio, photography, and digital platforms.
• Conduct interviews with patients, physicians, researchers, executives, caregivers, and community partners.
• Film events highlighting new buildings, programs or services.
• Collaborate closely with creative, marketing strategists, communications, social media and content developers.
• Support media relations and reputation management efforts.
• Manage multiple projects simultaneously, monitoring content, workflow, and timelines.

Multimedia Journalist

ServiceNow

• Onsite is preferred, hybrid or remote work option is available.
• Provide day-to-day leadership of ServiceNow platform operations.
• Oversee configuration, development, integration, and support of ServiceNow modules including but not limited to: IT Service Management (ITSM), IT Operations Management (ITOM), Strategic Portfolio Management (SPM), Configuration Management Database (CMDB), HR Service Delivery (HRSD), Knowledge Management.
• Ensure platform design aligns with best practices, scalability standards, and ServiceNow architectural guidelines.
• Review and approve development, configuration, and integration work to ensure proper analysis, testing, documentation, and quality assurance standards are met.
• Lead CAB participation, reviewing and approving platform-related changes to ensure reliability and compliance with change management processes.
• Leverage ServiceNow dashboards, reporting, resource management, and analytics capabilities to monitor performance and drive continuous improvement.
• Serve as an escalation point of contact.
• Monitor and communicate potential Severity 1 incidents to leadership.
• Ensure SLAs, KPIs, and ITIL service metrics are consistently achieved.
• Lead a team of ServiceNow Analysts and Developers.
• Manage workload distribution, ticket assignments, resource allocation, and project execution to maintain peak team performance.
• Remove impediments.
• Manage schedules, on-call rotations, time-off approvals, and payroll sign-off (UKG).
• Participate in hiring, onboarding, performance evaluations, and corrective action processes.
• Maintain a skills matrix and oversee career ladder progression for team members.
• Conduct bi-monthly one-on-ones to support development goals and professional growth.
• Define, review, and implement tactical processes to improve ServiceNow service delivery and team efficiency.
• Identify skill gaps and coordinate targeted training and certifications.
• Enforce ITIL best practices, governance standards, and enterprise policies.
• Prepare executive-level reports including service metrics, platform health dashboards, project status updates, and operational summaries.
• Champion a customer-first service mindset, ensuring high-quality support and operational excellence.
• Promote organizational mission, values, and ethical standards across all team interactions.

ServiceNow Supervisor

Human Resources

• This position allows a hybrid remote work option.
• Onsite requirements are determined based on training and support needs and may require up to full time onsite presence at times.
• This position supports training for Carilion's electronic medical record, EPIC, and other technologies used in the organization.
• Must be able to train multiple days per week and assist with material preparations/scheduling/field support and other training tasks as needed.
• Opportunity for motivated individual with background in training and/or technology.
• Prefer 3-5 years of previous training experience; candidate must demonstrate strong platform skills and be comfortable presenting to varied audiences.
• Must have strong interpersonal and communication skills.
• Writing sample and training demonstration required.
• Must have the ability to understand details of workflows/software and have the ability to design and deliver instructional materials/training in a way that promotes learning and engagement.
• Effective consulting, and project management skills preferred.
• Focuses on process improvement and proactively presents solutions.
• Develops and maintains working relationships with other departments and external customers/vendors.
• Uses data to determine trends that may result in planning for additional services or other opportunities.

HR Education Specialist II – Technology Trainer

Medical Director

• Plan, organize, and provide strategic direction for CRNA services
• Collaborate with leaders to ensure standards of care and service excellence
• Monitor fiscal budget and capital equipment needs
• Manage educational plans and staff competency
• Provide anesthesia care and monitor patient safety
• Participate in special projects

CRNA Services Clinical Director

Administrative Assistant

• Greets, screens, and provides service to patients and visitors.
• Processes mail, fax, and other documents.
• Maintains multi-line phone system/switchboard.
• Schedules, registers, and checks patients in/out.
• Maintains medical records.
• Performs data management and spreadsheets.
• Runs and maintains reports.
• Performs charge entry.
• Processes billing documents and researches and resolves issues.
• Collects co-payments, deductibles, and other self-pay amounts at time of service.
• Maintains cash box and receipt books.

Healthcare Administrative Associate, OBGYN

• Responsible for performing application system analysis, design, and configuration to support organizational needs
• Collaborates with stakeholders to gather and document requirements
• Develops functional and technical specifications
• Configures and maintains ServiceNow modules, workflows, forms, integrations, and related components
• Leads and supports testing activities
• Coordinates system implementations and enhancements
• Ensures thorough documentation of system design and processes
• Provides ongoing application support through troubleshooting, root cause analysis, and issue resolution
• Supports reporting and dashboard development
• Delivers end-user training to promote effective adoption and optimal use of the ServiceNow platform
• Serves as a liaison between technical groups, clients, vendors, and key stakeholders
• Conducts analysis of ServiceNow application design, including workflow configuration, module optimization, and implementation planning
• Independently manages assigned ServiceNow projects and enhancements, ensuring timely delivery and adherence to departmental standards and governance
• Plans and leads requirements gathering, business process analysis, and detailed design sessions
• Configures and maintains ServiceNow applications (e.g., ITSM, ITOM, HRSD, CMDB, or other modules as applicable)
• Assists with troubleshooting, root cause analysis, and resolution of ServiceNow incidents and system issues
• Develops and maintains supporting documentation, including technical specifications, configuration documentation, knowledge articles, and status reports
• Adheres to the change management process, ensuring appropriate documentation, communication, testing, contingency planning, and post-implementation review
• Serves as a subject matter resource for ServiceNow support and assists with new module implementations, upgrades, and platform enhancements
• Promotes platform governance, best practices, and continuous improvement while safeguarding confidential information and working effectively within a matrixed, bimodal environment

ServiceNow Application Analyst II

• Provide day-to-day leadership of ServiceNow platform operations
• Oversee configuration, development, integration, and support of ServiceNow modules including but not limited to: IT Service Management (ITSM), IT Operations Management (ITOM), Strategic Portfolio Management (SPM), Configuration Management Database (CMDB), HR Service Delivery (HRSD), Knowledge Management
• Ensure platform design aligns with best practices, scalability standards, and ServiceNow architectural guidelines.
• Review and approve development, configuration, and integration work to ensure proper analysis, testing, documentation, and quality assurance standards are met.
• Lead CAB participation, reviewing and approving platform-related changes to ensure reliability and compliance with change management processes.
• Leverage ServiceNow dashboards, reporting, resource management, and analytics capabilities to monitor performance and drive continuous improvement.
• Serve as an escalation point of contact
• Monitor and communicate potential Severity 1 incidents to leadership.
• Ensure SLAs, KPIs, and ITIL service metrics are consistently achieved.
• Lead a team of ServiceNow Analysts and Developers
• Manage workload distribution, ticket assignments, resource allocation, and project execution to maintain peak team performance.
• Remove impediments
• Manage schedules, on-call rotations, time-off approvals, and payroll sign-off (UKG).
• Participate in hiring, onboarding, performance evaluations, and corrective action processes.
• Maintain a skills matrix and oversee career ladder progression for team members.
• Conduct bi-monthly one-on-ones to support development goals and professional growth.
• Define, review, and implement tactical processes to improve ServiceNow service delivery and team efficiency.
• Identify skill gaps and coordinate targeted training and certifications.
• Enforce ITIL best practices, governance standards, and enterprise policies.
• Prepare executive-level reports including service metrics, platform health dashboards, project status updates, and operational summaries.
• Champion a customer-first service mindset, ensuring high-quality support and operational excellence. Promote organizational mission, values, and ethical standards across all team interactions.

Analyst

• Responsible for performing Epic application system analysis and design to include requirements, specifications, configuration, documentation, testing, and implementation of systems
• Will also be involved in providing Epic application support, troubleshooting, training and reporting activities
• May also be involved in providing non-Epic application support and troubleshooting for integrated third-party applications
• Serves as a liaison between TSG groups, clients and vendors
• Conducts advanced analysis of Epic application design including but not limited to planning implementations and maximizing application benefits
• Mentors teammates in resolution of issues, tracking issues and providing updates to peers, leadership and clients
• Manages assigned projects and meets deadlines
• Conducts highly complex work unsupervised and with extensive latitude for independent judgement
• Adheres to departmental policies and procedures
• Plans and conducts requirements gathering for Epic projects and requests
• Coordinates, plans and conducts detailed design sessions through knowledge of client/business needs and application functionality
• Coordinates, plans, and conducts analysis of client business needs
• Develops reference materials (status reports, documentation, knowledge transfer, etc.) for supported applications (Epic and non-Epic) and related technologies
• Serve as a liaison between Epic modules
• Serve as a professional and technical mentor to teammates
• Recognized as a subject matter expert and advanced individual contributor
• Serve as advocate for department initiatives and processes
• Facilitates a positive and collaborative work environment
• Adheres to the application change management process to include timely reporting of all pertinent change information, effective discussion of the changes, internal and external communications, contingency planning, support of the change event and post-change reporting, as appropriate.

Medical Auditor

Multimedia Journalist

ServiceNow Supervisor

HR Education Specialist II – Technology Trainer

CRNA Services Clinical Director

Healthcare Administrative Associate, OBGYN

ServiceNow Application Analyst II

ServiceNow Supervisor

Research Application Analyst III – Research Analytics