Marketing Manager II, Lifecycle and CRM
Care.com
Program Operations and Partnerships Manager
Caribou Digital
full-time
Posted on:
Origin: • 🌎 Anywhere in the World
Visit company websiteJob Level
SeniorLead
About the role
- Systematise opportunity scanning: identify RFP boards, platforms and channels to monitor; develop/manage structured processes and oversee digital tools (including AI systems) to automate this work.
- Maintain and update the BD toolkit: keep CVs, skills inventories, templates and compliance documentation up to date; ensure a searchable staff/associate database for bids.
- Coordinate proposal processes: coordinate technical inputs, draft generic sections from pre-existing content; own all non-technical requirements including organisational due diligence and compliance documentation; assemble polished, compliant final submissions.
- Maintain BD database in Notion and manage BD events calendar, client outreach tracker and related reporting.
- Coordinate a portfolio of short-term, expert-led projects: track timelines, deliverables and budgets; support vendor SOWs, contracting and invoicing; report on performance to the CPO.
- Support resource planning using timesheet data, pipeline inputs and program lead feedback to maintain utilisation and identify capacity gaps.
- Maintain programs data in Notion and prepare monthly BD/program update decks; facilitate quarterly program calls with Finance and program leads.
- Build and maintain repositories of templates, tools and best practices to streamline delivery and reduce duplication.
- Oversee vendor management: support recruitment, contracting, onboarding and offboarding of vendors and suppliers.
- Coordinate internal communications cadence and schedule central meetings (ELT, SLT, all-staff updates, retreats, Brown Bags); support ELT with OKRs and annual planning.
- Own and maintain Caribou’s internal knowledge management system (Notion), ensuring usability and up-to-date process and policy information.
- Continuously improve BD, program and knowledge management systems; work with IT and external partners to develop automations (e.g. AI-based RFP scanning, Notion workflows) and support tool selection and adoption.
Requirements
- 7+ years of experience in program management, operations, or business development support, ideally in a consulting or client-oriented environment.
- Proven ability to support complex, multi-stakeholder projects from end-to-end.
- Strong writing and synthesis skills.
- Demonstrated ability to design and improve processes in growing organisations.
- Confident communicator, comfortable working across diverse geographies and cultures.
- Highly organised, with the ability to manage multiple priorities simultaneously.
- Experience managing or improving digital knowledge management systems (e.g. Notion, Confluence, SharePoint).
- Experience championing digital-first processes (desirable).
- Experience in business development pipelines and proposal coordination (desirable).
- Ability to introduce and embed new digital tools across teams, ideally in a remote-first or globally distributed setting (desirable).
- Commitment to Caribou’s mission of building inclusive and sustainable digital economies.
- Remote work with overlap to GMT ±3 preferred.
