Bilingual Healthcare Customer Service Representative
Carenet Health
Medical Receptionist – Bilingual
Carenet Health
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $16 per hour
Job Level
Mid-LevelSenior
About the role
- Answer a high volume of inbound calls; transfer and directs calls; provide exceptional customer service via telephone
- Responsible for all front office patient coordination in a timely manner (e.g. appointment scheduling, transport coordination)
- Communicate clearly and effectively (both oral and written) with patients, clients, Team Members, peers and Leadership
- Accurately input data into both Carenet and EMR (Electronic Medical Records) databases
- Answer all inquiries from patients, customers and third party vendors; provide clinic directions / hours of operation
- Contact health plans and verifies patient insurance information
- Support patients, patient representatives, providers, pharmacies and more
Requirements
- High School Diploma or General Education Degree (GED) required
- Healthcare experience and experience with scheduling appointments and EMR and EHR (Electronic Medical/Health Records) databases (medical assistant, medical front office)
- Strong computer experience (data entry, screen navigation, keyboarding), including working in an Electronic Medical Record or Electronic Health Records
- Experience with Microsoft Outlook (email) and Word
- Excellent oral and written communication skills
- Excellent demonstration of caring, empathy, and compassion
- Bilingual in English and Spanish
- Able to provide 2 monitors at least 22 inch with HDMI and Display ports
- Completion of assessments may be required and must be completed independently
