Career Directions Ltd

Account Manager

• Own transactions end ‑ to ‑ end after the initial training period.
• Manage the work product of account assistants and resolve issues that arise.
• Communicate proactively with discerning external listing agents, homeowners, and internal teams.
• Apply sales ‑ adjacent persuasion/negotiation to drive action and resolve objections while maintaining goodwill.
• Serve as the main point of contact for title firms, attorneys, listing and buyer agents, and homeowners.
• Explain bank approval letters and contract terms in clear, simple language.
• Follow up with stakeholders to meet closing deadlines and resolve documentation issues.
• De ‑ escalate emotional or tense conversations with professionalism and compassion.
• Ensure all documents are fully signed, properly labeled, and tracked.
• Cross ‑ reference contract terms with HUD line items and compliance requirements.
• Manage digital filing and workflow tracking (Gmail, Sheets, Adobe Acrobat, etc.).
• Support a fast ‑ moving, tech ‑ driven office environment remotely.
• Audit contracts from buyer’s agents to ensure full compliance with SSC terms & conditions.
• Review buyer submissions and audit supporting financial documents: pay statements, tax returns, bank statements.
• Perform reverse underwriting to verify buyer’s ability to afford the mortgage with a short sale.
• Conduct document auditing and financial analysis (strong math skills required).
• Maintain detailed, organized records; ensure paperwork is executed and compliant.
• Provide exceptional B2B communication and support to buyer’s agents (email ‑ heavy with occasional calls) to explain SSC processes and regulations.
• Proactively problem ‑ solve complex distressed homeownership scenarios to achieve optimal outcomes.
• Audit and balance HUD/settlement statements, ensuring accuracy and correct fee labels.
• Cross ‑ check all figures against contracts, approval letters, and lender/closing requirements.

Account Manager – Non-Bank B2B/B2C