VP, Marketing
XTEND
Director of Customer Success
Career Connect (Philippines)
full-time
Posted on:
Location Type: Office
Location: Makati • 🇵🇭 Philippines
Visit company websiteSalary
💰 ₱200,000 per year
Job Level
Lead
About the role
- Lead onboarding → time‑to‑value → adoption to reduce churn and increase NRR.
- Build Customer Success playbooks for PLG and enterprise accounts.
- Manage Quarterly Business Reviews (QBRs) and account expansions.
- Partner with Product on feedback loops and with Ops on escalations.
Requirements
- Owned churn/NRR and moved the metric materially.
- Built CS playbooks across SMB and enterprise at scale.
- Reduced onboarding TTV with measurable outcomes.
- Exec‑level renewal/QBR experience with DSOs/enterprise labs.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer Success playbooksonboardingtime-to-value (TTV)Net Revenue Retention (NRR)Quarterly Business Reviews (QBRs)account expansions
Soft skills
leadershipcommunicationcollaborationfeedback management
