Hostaway

Account Manager

Hostaway

full-time

Posted on:

Location Type: Remote

Location: Arizona • California • United States

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About the role

  • Own and exceed monthly and quarterly ARR targets by driving the adoption of key add-on products such as Dynamic Pricing, Smart Locks, QuickBooks Online (QBO), and Insurance.
  • Collaborate with regional CSMs (for Mid-Market/Enterprise) to identify expansion opportunities within their portfolios.
  • Maintain a high-integrity, accurate forecast and pipeline in Salesforce.
  • Execute targeted outbound campaigns, making large quantities of calls, emails, and demos daily to a global portfolio of existing customers to generate new expansion pipelines.
  • Lead discovery calls, product demonstrations, and commercial negotiations, effectively overcoming objections to close deals.
  • Manage the commercial aspects of the customer relationship post-sale, including structuring deals, ensuring contracts and addenda are executed correctly, and managing renewals where expansion opportunities are present.
  • Develop and execute targeted business strategies for your portfolio, managing the full sales process from initial scoping to contract closure with operational rigor.
  • Act as a crucial feedback loop to the Product, Marketing, and Sales teams, sharing insights from customer conversations to inform product strategy and go-to-market motions.

Requirements

  • 3+ years of experience in a quota-carrying, closing role within the SaaS industry, such as Account Management or Inside Sales.
  • A proven and verifiable track record of meeting and exceeding revenue targets (ARR/NRR).
  • Highly organized and able to manage a high volume of opportunities and outbound activities in a structured manner.
  • A growth mindset with the ability to navigate a rapidly evolving tech environment, demonstrating flexibility in response to new challenges and opportunities.
  • Strong proficiency with CRM software (Salesforce is highly preferred) for pipeline management, forecasting, and activity logging.
  • A motivated, self-starter mentality, comfortable and energized by a high-volume outbound sales environment.
  • A background working with SaaS contracts, co-terming, and renewal management.
  • Nice to have: Experience in the short-term rental or travel tech space, with an understanding of Property Management Software (PMS) and Online Travel Agencies (OTAs).
Benefits
  • Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.
  • 100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table.
  • Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company.
  • Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good.
  • Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.
  • Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.
  • Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary.
  • Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
quota-carryingclosingrevenue targetspipeline managementforecastingactivity loggingSaaS contractsco-termingrenewal managementbusiness strategies
Soft Skills
highly organizedgrowth mindsetflexibilityself-starterability to manage high volumeeffective communicationnegotiationovercoming objectionscollaborationcustomer relationship management