Hostaway

Account Manager

Hostaway

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Job Level

JuniorMid-Level

About the role

  • Own the post-sale commercial relationship with assigned customers, focusing on driving Net Revenue Retention (NRR) through add-on adoption, upsells, and renewals.
  • Proactively engage with accounts to uncover opportunities, increase product adoption, and ensure long-term customer value.
  • High-volume outreach and disciplined pipeline management with 80–100 targeted outbound calls/day.
  • Collaborate cross-functionally with Customer Success, Product, Marketing, and Sales.
  • Serve as the primary commercial contact building executive and operational relationships.
  • Manage a portfolio of existing U.S. & Canadian customers to drive adoption, expansion, and retention.
  • Lead structured add-on campaigns for Dynamic Pricing, Smart Locks, QuickBooks Online (QBO), and Insurance.
  • Follow up on marketing leads and self-service activations to convert into ARR.
  • Maintain accurate Salesforce pipeline hygiene with clear next steps, close dates, and deal values.
  • Overcome objections with value-based selling and competitive positioning.
  • Ensure contracts and addenda for upsells are executed in compliance with company policies.

Requirements

  • 2+ years in SaaS account management, inside sales, or customer success with a revenue target.
  • Proven track record of meeting/exceeding ARR or quota targets.
  • Excellent verbal/written communication skills with strong objection handling.
  • Strong organizational skills; able to manage multiple opportunities simultaneously.
  • Salesforce (or equivalent CRM) proficiency.
  • Comfort with high-volume outbound calling.
  • Understanding of SaaS contracts and co-terming best practices is a plus.
  • Must be physically based within North America.