Account Manager

• Serve as primary point of contact and manage a book of assigned LifeMart client accounts
• Work in lockstep with the Director of Strategic Partnerships to manage and grow client portfolio
• Manage day-to-day responsibilities, workflow documentation, and guided strategy development for assigned accounts
• Support Director of Strategic Partnerships with daily tasks and workflows for top-tier enterprise clients
• Liaise between account management, client implementation, engineering, and customer support teams to drive success
• Perform regular client reviews to optimize placement and identify growth opportunities
• Launch new clients and provide ongoing quality assurance using online tools and systems
• Provide key support for day-to-day operations of select enterprise accounts
• Be camera-on for meetings and use independent judgment and organizational skills to optimize accounts
• Soft-sell to accounts via recommendations and planning; contribute to growth within accounts

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