Technical Account Representative
UWorld
Associate Client Account Manager
Care.com
full-time
Posted on:
Location Type: Hybrid
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $47,000 - $57,000 per year
Job Level
JuniorMid-Level
About the role
- Serve as primary point of contact and manage a book of assigned LifeMart client accounts
- Work in lockstep with the Director of Strategic Partnerships to manage and grow client portfolio
- Manage day-to-day responsibilities, workflow documentation, and guided strategy development for assigned accounts
- Support Director of Strategic Partnerships with daily tasks and workflows for top-tier enterprise clients
- Liaise between account management, client implementation, engineering, and customer support teams to drive success
- Perform regular client reviews to optimize placement and identify growth opportunities
- Launch new clients and provide ongoing quality assurance using online tools and systems
- Provide key support for day-to-day operations of select enterprise accounts
- Be camera-on for meetings and use independent judgment and organizational skills to optimize accounts
- Soft-sell to accounts via recommendations and planning; contribute to growth within accounts
Requirements
- A bachelor’s degree
- 1–2 years of professional work experience, preferably in an e-commerce or account support role
- A basic understanding of online marketing
- Ability to quickly learn and master online systems and reporting tools
- Ability to multitask
- Sharp eye for detail
- Excellent written & verbal communication and proofreading skills
- Ability to meet deadlines and adapt to changes
- Collaborative spirit and willingness to support a fast moving, small, dedicated team
- Must be legally authorized to work in the United States and must permanently reside within the United States for the duration of their employment
- Cannot hire candidates who reside in AK, AR, CA, DE, HI, IA, ID, ME, MN, MS, MT, ND, NV, OR, RI, SD, WA, WV, WY, VT
Benefits
- annual bonuses and short- and long-term incentives
- health insurance coverage
- life insurance
- disability insurance
- generous 401K employer matching program
- paid holidays
- paid time off (PTO)
- Perks + Benefits (link provided)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
online marketingworkflow documentationquality assurancereporting tools
Soft skills
communicationorganizational skillsmultitaskingattention to detailcollaborationadaptability
Certifications
bachelor's degree
