Carbel Auto Group

Communications

• Criação de Peças Gráficas;
• Participação em campanhas internas;
• Criação de conteúdo para Redes Sociais;
• Contato com fornecedores;
• Criação de artes para clientes internos;
• Apoio as atividades e demandas do seto

Estagiário de Comunicação Interna

Marketing

• Support the operational execution of routines related to the company's Trade Marketing unit;
• Monitor campaigns and promotional activities, point-of-sale merchandising/visual merchandising, content production, and provide operational support to dealerships;
• Support local communication initiatives for the department;
• Carry out operational tasks related to the company's Trade Marketing campaigns and activities;
• Provide operational follow-up on requests related to dealerships;
• Monitor point-of-sale setup and promotional materials;
• Organize and track POS materials, visual communication, promotional campaigns, commercial actions, and institutional materials;
• Oversee production and installation of promotional materials;
• Monitor campaigns and promotional actions at dealerships;
• Support operational requests related to manufacturers and commercial campaigns;
• Assist in the operational production of content for social media;
• Perform basic video editing and digital content editing;
• Manage operational requests related to the department's social media and digital content;
• Organize and monitor schedules related to content deliveries;
• Engage and mobilize internal teams to participate in content, campaigns, and recordings.

Trade Marketing Intern

Customer Success Manager

• Operate hands-on to support, evolve and execute routines related to the company’s CRM and Customer Experience ecosystem, ensuring the proper functioning of journeys, automations, integrations, segmentations, campaigns and digital flows related to the area’s operations.
• The role requires strong hands-on work with platforms such as Salesforce, Salesforce Marketing Cloud, RD Station, Blip and related systems, and is responsible for building, maintaining, configuring and operationally supporting the company’s CRM and Customer Experience journeys and initiatives.
• Work in a dynamic, results-oriented environment focused on operational speed and continuous improvement, requiring organization, analytical capability, monitoring of KPIs and operational support for multiple simultaneous demands.

Customer Experience and CRM Specialist

Administrative Assistant

• Perform operational administrative execution of control routines, system entries and monitoring of processes related to Marketing and CX.
• Ensure organization, compliance, document verification and correct execution of the area's system workflows.
• Receive requests, documents, quotes and information related to the area's administrative processes.
• Open and monitor RCPs — Purchase and Payment Requisitions.
• Execute system entries related to the area's administrative processes.
• Reconcile information between quotes, RCPs, invoices, system records and internal approvals.
• Ensure organization and operational monitoring of administrative workflows.
• Maintain operational control of documents and records related to the area's processes.
• Track administrative requests through to completion of the operational workflow.
• Ensure adherence to processes, internal rules and company-defined procedures.
• Contact suppliers when necessary to align on invoices, withholdings, adjustments or document corrections.
• Monitor administrative follow-ups with suppliers and internal departments.
• Request payment confirmations from Finance when necessary for sending to suppliers or supporting the company's internal processes.
• Provide operational support for administrative workflows related to cooperative media processes.

Growth Marketing

• Atuar operacionalmente no suporte às rotinas de Growth Marketing, sustentação dos ambientes digitais, atualização de plataformas, acompanhamento de campanhas, integrações e apoio às operações de performance digital.
• Garantir evolução contínua de indicadores relacionados a acessos, leads, conversões, vendas, rastreabilidade, canais e performance do ecossistema digital.
• Responsável pela escalabilidade operacional dos canais digitais, atualização de informações, execução de rotinas operacionais e sustentação dos ambientes digitais da companhia.

Growth Marketing Assistant

• Operate day-to-day in the execution, monitoring and maintenance of routines related to the company's CRM and Customer Experience ecosystem;
• Ensure correct execution of journeys, campaigns, automations, segmentations and operational flows defined by the team;
• Execute the operational setup of automated journeys in Salesforce Marketing Cloud;
• Perform operational activities within Salesforce and Marketing Cloud platforms;
• Monitor operational performance of journeys, campaigns, integrations and automated flows;
• Open, track and resolve support tickets related to the platforms;
• Perform operational validations related to the business rules defined by the team.

Customer Experience and CRM Assistant

• Atuar operacionalmente na sustentação, evolução e performance do ecossistema digital das marcas da companhia, garantindo correto funcionamento dos sites, integrações, rastreabilidade, plataformas de performance e projetos relacionados a Growth Marketing.
• A área possui forte orientação a performance digital, geração de resultados e eficiência operacional, atuando para garantir evolução contínua de indicadores relacionados a acessos, leads, conversões, vendas, rastreabilidade, canais e performance do ecossistema digital.
• Será responsável pela interlocução operacional entre áreas internas, agências, fornecedores, TI e plataformas digitais, garantindo aderência às diretrizes das montadoras, qualidade operacional das integrações, sustentação dos ambientes digitais e acompanhamento analítico da performance das campanhas e canais.
• Principais Responsabilidades:
• Gestão Operacional de Sites e Ecossistema Digital:
• Atuar operacionalmente como administrador dos sites das marcas da companhia.
• Garantir sustentação operacional, atualização funcional e correto funcionamento dos ambientes digitais.
• Realizar interlocução operacional com agências desenvolvedoras responsáveis pelos sites.
• Acompanhar chamados, melhorias, ajustes, evoluções e projetos relacionados aos ambientes digitais.
• Garantir conformidade dos sites com: Guias digitais das montadoras; Auditorias; Regras de integração; Requisitos operacionais; Boas práticas digitais; Legislação publicitária; Diretrizes regulatórias aplicáveis.
• Monitorar campanhas e ativos digitais das marcas executados pelas áreas responsáveis, garantindo aderência às diretrizes da companhia e das montadoras.
• Atuar em projetos relacionados à adequação de ambientes digitais às exigências das montadoras.
• Atuar operacionalmente em iniciativas como DDM Stellantis e projetos correlatos.
• Garantir alinhamento operacional entre plataformas, integrações e canais digitais.
• Integrações, Plataformas e Sustentação Operacional:
• Atuar operacionalmente no acompanhamento das integrações entre: Sites; Salesforce CRM; RD Station; CRM próprio; Blip; Telefonia; Plataformas de AI; Ferramentas digitais e canais de atendimento.
• Garantir sustentação operacional das integrações e fluxos digitais.

Growth Marketing Analyst

Business Intelligence Developer

• Develop and maintain dashboards and reports using BI tools (e.g., Tableau)
• Support data modeling (dimensional modeling – fact and dimension)
• Ensure the quality and consistency of information
• Respond to internal user requests related to data and reports
• Automate data update processes
• Document processes, reports, and databases
• Work closely with business areas to understand needs
• Assist in identifying improvement opportunities through data