Capsa Healthcare

Support Engineer

• Responsible for all calls/requests for quotations, order processing, and troubleshooting.
• Communicate with internal and external customers through various channels in a constructive, positive manner in support of Capsa’s service policy.
• Provide exemplary service to all customers, internal and external.
• Provide tier-two level technical support for customer issues concerning Capsa products or systems.
• Triage and escalate customer technical issues as necessary to additional level support.
• Process product warranty shipments.
• Work closely with the appropriate internal departments to communicate and assist with customer inquiries or technical support needs.

Technical Support Specialist

Financial Planning and Analysis

• Lead and manage all aspects of the company's financial analysis and reporting of company-wide operational activities.
• Oversee the development of the annual budget and multi-year strategic plans, ensuring alignment between departmental goals and corporate objectives.
• Drive the monthly/quarterly rolling forecast process to provide leadership with real-time visibility into financial performance and potential risks.
• Build complex financial models to evaluate "what-if" scenarios, including market expansion, new product launches, and M&A opportunities.
• Deliver high-impact financial presentations to Executive leadership as needed, translating complex data into actionable strategic recommendations.
• Establish and track critical business metrics that go beyond the P&L to measure the true health of the business.
• Conduct deep-dive analyses into budget-to-actual variances to identify underlying business drivers and operational inefficiencies.
• Act as a strategic advisor to department heads to help them manage their budgets and optimize their spend for maximum ROI.
• Assist in prioritizing capital expenditures and resource allocation based on data-driven internal rate of return (IRR) and payback period analyses.
• Evaluate, implement, and optimize FP&A software to automate manual processes and increase data integrity.
• Collaborate with Accounting and BI teams to ensure a "single source of truth" for all financial and operational data.

Technical Support Specialist

Director of Financial Planning – Analysis