Onsite Systems Manager – CFMO Service

Capsa Healthcare

Onsite Systems Manager supporting pharmacy automation equipment and daily operations at Capsa Healthcare. Collaborating with customers and engineering teams to troubleshoot and optimize system performance.

Posted 7/23/2026full-timeHouston • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in programming industrial automation systems, including PLC and HMI, while providing exceptional customer support and system performance monitoring. Capable of collaborating with engineering teams to enhance operational efficiency and ensure patient safety.

Highest-signal resume keywords

Programming Industrial Automation SystemsSQL Query Creation and EditingCustomer Advocacy and SupportPreventive Maintenance CoordinationOn-Call Availability for Emergencies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Programming Industrial Automation SystemsSQL Query CreationPreventive MaintenanceTroubleshooting and RepairFirmware Updates

Soft Skills

Customer AdvocacyCollaborationCommunication

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

Automation IndustryPharmacy AutomationHealthcareKPI MonitoringSystem Performance

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Serve as the customer’s advisor and advocate aligning a variety of stakeholders and seek to achieve the customer’s desired outcomes around inventory control, patient safety & satisfaction.
Monitor system performance and KPI’s.
Perform and support preventive maintenance activities, including coordinating completion, tracking service tickets and maintenance history, documenting incidents, and maintaining accurate system records.
Troubleshoot and repair system issues as a first line of support onsite.
Provide remote support to customers after hours as needed; On-call availability for emergencies for two separate weeks out of the year (5:00 pm - 8:00 am).
Collaborate with engineering teams and subcontracted vendors to resolve system/component issues.
Monitor dispensing and operator activities, communicating common issues to the customer’s central fill leadership technology team.
Assist in conducting firmware updates to system components, when needed.
Advise customers on system performance, enhancements, and strategies to prevent operational risks.
Report information to Capsa Healthcare on system operational performance.

Requirements

What you’ll need

Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or related fields is preferred.
3+ years of experience in the Automation Industry (robotics, conveyance); prior experience in a pharmacy, healthcare, or pharmacy automation preferred.
Valid driver’s license with an acceptable driving record.
Experience programming industrial automation systems (PLC, HMI).
Proficient in creating and editing queries using SQL.
On-call availability for emergencies for two separate weeks out of the year (5:00 pm - 8:00 am).
Ability to travel up to 12 weeks for initial onboarding training.

Benefits

Comp & perks

Commensurate salary
Paid time off
Paid holidays
Medical, dental and vision insurance
Paid parental leave
401(k) with company match
Company-paid Life, AD&D and Long-term disability insurance
Voluntary Short-term disability, Supplemental Life, AD&D, Accidental Injury and Hospital Indemnity insurance
EEO/Vet/Disabled