Capital Vacations

Manager

• Provides services essential to the mission of the organization and the day-to-day operations of the Resort
• Assists in coordinating all Board related functions with General Manager
• Assists the General Manager with all operational projects
• Functions as the resort exchange company coordinator and is familiar with all rules governing the systems and the various programs available to owners
• Is responsible for after hour calls relating to resort issues as needed
• Supervises and coordinates all operations of the Resorts departments as applicable to the Resort (Front Office, Maintenance, Housekeeping, etc.)
• Supervises the assignment of rooms; pre-blocks and assigns all V.I.P. and special room requests daily
• Assists with the processing of payroll, completing time edits, approving PTO request and submission in the absence of the General Manager
• Coordinates with all department heads in all pertinent information to ensure a smooth-running operation
• Controls all guests vouchers and accuracy of the room or guests folios
• Aids guests with inquiries, requests, and complaints
• Requisitions supplies and equipment for the Front Office/Admin and maintains a monthly inventory of supplies
• Disciplines subordinates when necessary
• Assists in training new team members
• Codes and processes payables for review by management
• Researches all Accounting related questions, discrepancies, and processes information promptly
• Contacts and negotiates vendor agreements as directed by the General Manager
• Coordinates and assists general Manager with the implementation of all policies and procedures for staff
• Is responsible for documenting, verifying and processing money due to the owners through the owner rental program
• Performs multi-purpose tasking within the guidelines set forth by Capital Vacations
• Complies with all Capital Vacations policies and procedures
• Performs all other related duties and projects as assigned

Assistant General Manager – Ocean Pines

• Maintains the highest cleaning standards for Resort property and unit interiors
• Directs and performs all housekeeping duties from cleaning, dusting, vacuuming, linen replacement to laundry, and inventory management of housewares
• Performs or assists with cleaning duties as necessary
• Establishes an employee work schedule and plans daily work assignments
• Trains and coaches employee in laundry and housekeeping
• Checks equipment to ensure that it is in working order
• Cooperates with the housekeeping staff and other departments to provide quality service to all Owners and guests
• Controls lost and found articles
• Inspects and evaluates the physical condition of facilities to determine the type of work needed
• Maintains cleanliness and organization of the storage area
• Orders cleaning materials and maintains a budget
• Responds quickly to requests from guests and other departments
• Inspects units daily
• Follows all company policies and procedures
• Practices safe working conditions under the Occupational Safety and Health Administration guidelines, including Bloodborne Pathogens
• Develops and maintains positive working relationships within the team
• Counsels and disciplines employees
• All other duties as assigned

Housekeeping Supervisor

Customer Support

• Support multiple teams and help create a professional and welcoming environment for both employees and guests
• Greet visitors and direct them where they need to go
• Manage incoming calls and ensure messages get to the right place
• Collect, sort, and distribute mail and courier deliveries
• Handle daily mail pick-up and delivery between offices
• Scan and organize important documents for the Office of the President
• Research owner accounts and prepare case files
• Manage the conference room calendar
• Assist with shared inbox and case workflow management
• File and maintain organized records

Site Support Specialist

Sales

• Engage customers to promote vacation packages
• Generate leads in an interactive environment

Sales Ambassador

• Engaging customers to promote vacation packages
• Generating leads in an interactive environment
• Working at music festivals and concert venues

• Engage customers to promote vacation packages
• Generate leads in an interactive and fun environment

• Engage with qualified leads to promote and sell vacation packages and resort stays.
• Build rapport quickly, identify customer needs, and recommend tailored travel solutions.
• Deliver compelling sales presentations that highlight the value and benefits of our vacation offerings.
• Overcome objections with confidence and professionalism to close sales.
• Maintain accurate records of customer interactions within the CRM system.
• Consistently meet or exceed individual and team sales goals.
• Stay knowledgeable about current promotions, destinations, and company offerings.

Vacations Package Sales

Vacation Package Sales

• Plans, prioritizes, trains, supervises and reviews the work of staff responsible for performing maintenance services inclusive of the full range of custodial duties related to the exterior care, maintenance, and cleaning of buildings and facilities as well as waterpark maintenance
• Supervises and performs maintenance and repair work on swimming pool facilities and related mechanical equipment, including electrical, pump and filtration, and plumbing systems
• Maintains an organized work area
• Completes monthly inventories and sets par levels with Resort Managers approval
• Inspects work for completeness and provides direction and assignments to employees
• Determines material, equipment, and supplies necessary to complete tasks

Maintenance Manager

Operations

• Implements the upkeep and maintenance of the Sales Center and Welcome Center
• Implements preventative maintenance programs such as A/C filters, fire extinguishers, and appliances
• Maintains daily upkeep, included but not limited to painting, plumbing, electrical work, moving furniture, hanging drywall and landscaping clean-up
• Completes maintenance calls, general upkeep of Sales Center and Welcome Center
• Notifies manager of any issues
• Assists guests when needed
• Completes all other duties as requested

Part-Time Maintenance Technician

Maintenance Technician

• Clean and sanitize restrooms, kitchens, and other designated areas.
• Sweep, mop, and vacuum floors.
• Empty trash bins and dispose of waste properly.
• Dust and wipe down surfaces.
• Restock supplies such as paper towels, soap, and toilet paper.
• Notify management of any repairs or maintenance required.
• Follow all health and safety regulations.
• Assist with setting up and cleaning up for events or meetings as needed.

Janitor

Community Manager

• Serves as the first point of contact for Capital Vacations Sales Experience
• Greets, presents, and incentivizes potential clients to attend a sales presentation at Capital Vacations
• Must be welcoming and provide a professional first impression of Capital Vacations while pre-qualifying potential customers
• Maintains an accurate record and customer logs
• Responsible for the collection and delivery of any deposits received from the guests
• Responsible for maintaining production at or above minimum performance standards

Community Marketing Agent

Marketing

• Capital Vacations is the fastest growing company within our sector of the Hospitality Industry. We pride ourselves on delivering best-in-class service and providing access to over 90 internal club destinations, plus thousands more external options. Our mission is simple: to provide quality vacations to our valued members and guests. We're looking for dynamic individuals to join our fast-paced team, driven by success and rewarded with industry-leading compensation plans. The In-House Marketing Agent provides information and an opportunity for guests, owners or members staying on property, to receive an owner update of Capital Vacations properties and sales presentation.

Marketing Agent – Appointment Setting

• Present information to guests on the benefits of vacation ownership with Capital Vacations, LLC.
• Conduct property tours of condos and discuss guest needs
• Collaborate with management to present financial options for potential ownership with Capital Vacations, LLC.
• Perform any other duties as assigned.

Assistant General Manager – Ocean Pines

Housekeeping Supervisor

Site Support Specialist

Sales Ambassador

Sales Ambassador

Sales Ambassador

Vacations Package Sales

Vacation Package Sales

Maintenance Manager

Part-Time Maintenance Technician

Maintenance Technician

Janitor

Community Marketing Agent

Marketing Agent – Appointment Setting

Frontline Sales, Podium Speakers