Capital Vacations

Assistant General Manager – Ocean Pines

Capital Vacations

full-time

Posted on:

Location Type: Office

Location: Duck • North Carolina • United States

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About the role

  • Provides services essential to the mission of the organization and the day-to-day operations of the Resort
  • Assists in coordinating all Board related functions with General Manager
  • Assists the General Manager with all operational projects
  • Functions as the resort exchange company coordinator and is familiar with all rules governing the systems and the various programs available to owners
  • Is responsible for after hour calls relating to resort issues as needed
  • Supervises and coordinates all operations of the Resorts departments as applicable to the Resort (Front Office, Maintenance, Housekeeping, etc.)
  • Supervises the assignment of rooms; pre-blocks and assigns all V.I.P. and special room requests daily
  • Assists with the processing of payroll, completing time edits, approving PTO request and submission in the absence of the General Manager
  • Coordinates with all department heads in all pertinent information to ensure a smooth-running operation
  • Controls all guests vouchers and accuracy of the room or guests folios
  • Aids guests with inquiries, requests, and complaints
  • Requisitions supplies and equipment for the Front Office/Admin and maintains a monthly inventory of supplies
  • Disciplines subordinates when necessary
  • Assists in training new team members
  • Codes and processes payables for review by management
  • Researches all Accounting related questions, discrepancies, and processes information promptly
  • Contacts and negotiates vendor agreements as directed by the General Manager
  • Coordinates and assists general Manager with the implementation of all policies and procedures for staff
  • Is responsible for documenting, verifying and processing money due to the owners through the owner rental program
  • Performs multi-purpose tasking within the guidelines set forth by Capital Vacations
  • Complies with all Capital Vacations policies and procedures
  • Performs all other related duties and projects as assigned

Requirements

  • Associates degree in Hospitality Management, Bachelors degree preferred, or in place of a degree, 5+ years of relevant experience
  • Minimum of five (5) years in the hospitality industry
  • Knowledge and proficiency in Microsoft Office
  • Knowledge and ability to use all basic office equipment
  • Multitask-oriented, organized and able to set priorities
Benefits
  • Competitive Salary
  • Paid Time Off and Paid Holidays
  • Career Growth
  • Medical/Dental with employer contribution
  • Voluntary Life Insurance, Disability, and Aflac Insurance
  • Company-paid life insurance and long term disability
  • 401 (k) retirement plan
  • Travel Perks to Resort Locations
  • Company Perks Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
hospitality managementpayroll processingaccountingvendor negotiationinventory managementroom assignmentguest servicestime managementpolicy implementationmulti-tasking
Soft Skills
organizational skillscommunication skillsleadershipproblem-solvingteam trainingsupervisioncustomer serviceprioritizationdisciplinecoordination
Certifications
Associates degree in Hospitality ManagementBachelors degree in Hospitality Management