Capital One

Project Manager

• Drive strategy and execute on high priority projects for the company.
• Work with smart and passionate people to deliver results that have a direct impact on the company’s bottom line.
• Lead critical and strategic business projects, managing the projects from inception to implementation.
• Lead project teams to ensure projects are completed on time, within budgets, and meet business needs.
• Plan and oversee product initiatives while ensuring necessary functionality and flexibility aligned with the company's long-term objectives.
• Orchestrate workflows across teams and complex portfolios in a matrixed operating model.
• Partner with product and platform leads to develop the business case, scope the work, and ensure alignment on vision and strategy.
• Actively manage and escalate risks and customer-impacting issues within your day-to-day role.

Manager, Project Management – Global Payment Network

Operations

• Partner with Marketing Strategy leads to design, streamline and optimize Salesforce Marketing Cloud (SFMC) journeys, including building and filtering audiences
• Design and execute cross-channel SFMC journeys based on Marketer requirements
• Bring expertise in personalization and marketing automation to infuse leading practices around dynamic email content and segmentation rules to customize marketing campaigns
• Partner with CapitalOne MarTech leads for support related to new capability development, platform integrations and / or omni-channel execution
• Evangelize the spirit of transformation across the team so that it’s a part of every marketer’s job, and permeates everything that we do
• Establish a network of help and strong relationships across partners (business, creative, martech, data, operations, etc.) to deliver efficient and effective campaigns.

Principal Associate, Enterprise Messaging Operations Campaign Specialist

Manager

• Partner with product owner, business analyst and intent owners to understand Capital One’s priorities
• Maintain current knowledge of payments industry trends and proactively identify implications for COF Fraud partnerships
• Serve as fraud/payments subject matter expert to outside resources
• Monitor the progression of findings against relevance to other Capital One teams
• Adapt in a fast-paced environment by navigating between internal context sharing and strategic external engagements
• Look for ways to streamline and improve overall process
• Develop / Maintain monthly industry benchmark dashboards and reporting

Manager, Process Management, US Card Fraud

Product Manager

• Deliver products to support the strategy and operations for a Top 10 Commercial Bank
• Craft strategies that equip the Bank to deliver tailored solutions for clients
• Build a world class team of financial advisors
• Enable a market-leading operation for the origination and management of loans, treasury, and capital markets products
• Build “always on” technologies to increase profitability and empower associates
• Reduce operational risks through strengthening controls and monitoring of key processes
• Own the strategy and delivery of new products and features in partnership with technology teams
• Collaborate with Product, Tech, and Design partners in the ecosystem to deliver shared outcomes

Senior Associate, Product Management – Commercial Product & Service Onboarding

Customer Support

• Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
• Demonstrate a strong customer focus rooted in empathy
• Communicate effectively with peers, management and customers
• Exercise good judgment and independent decision-making skills
• Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
• Be proactive, have effective time management and organizational skills
• Display dependability with a solid attendance record
• Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)

Customer Service Coordinator – Card Account Servicing

• Lead the Compute Strategy Rationalization for the enterprise
• Define and drive infrastructure strategy for diverse use cases
• Primary visionary for the Managed Infrastructure Platform (MIP)
• Design reusable, modular primitives that scale across applications
• Shift from point-in-time provisioning to continuous orchestration
• Enable no-touch experience to manage cloud resources

Manager, Product Management – Cloud Runtimes, Managed Infrastructure

• Own the vacation rentals technical roadmap from discovery through delivery.
• Define and drive the product strategy for both the consumer booking experience and the host/property management experience.
• Support the vacation rentals P&L—set targets, track key inputs, and deliver business results.
• Partner directly with the commercial and business development teams to understand the supply landscape.
• Prototype and validate product concepts rapidly using AI tools.
• Collaborate cross-functionally with engineering, design, data science, and commercial stakeholders to ship high-impact features.

Senior Product Manager – Vacation Rentals

• Lead a lean, scrappy pod of engineers, focused on building a scalable, compliant foundation
• Act as the strategic bridge between Legal, Risk, and Engineering, translating complex regulatory advice into technical roadmaps
• Navigate diverse touchpoints across the organization to ensure back-end systems handle tax logic with precision

Manager, Product Manager – Hotels Tax & Compliance

Business Analyst

• Identify business challenges and opportunities for improvement and solve for them using analysis to make strategic or tactical recommendations
• Perform modeling/analytics to assist new product and pricing strategies for various lending products
• Support direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel
• Help build targeted insights to inform the design and development of new customer experiences
• Support step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
• Involve problem frame-works, develop hypotheses, test and analysis, solution development, scope operational feasibility, lead implementation efforts and develop a monitoring plan
• Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability

Senior Business Analyst – Business Cards & Payments

• Develop business strategies that will drive growth, profitability, and competitive success for Capital One
• May manage and develop 1-2 analysts
• Develop and implement new product and pricing strategies for various lending products
• Lead direct-to-consumer marketing efforts for select products
• Build targeted insights to inform the design and development of new customer experiences
• Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior
• Manage and sequence delivery of business intent, build business requirements and execute against the product strategy
• Oversee multiple projects and programs concurrently
• Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others

Business Manager – Business Card & Payments

• Lead a sophisticated product function focusing on pricing strategy
• Drive product strategy using data
• Collaborate with engineering teams to solve high-scale problems
• Implement complex logic in pricing systems

Manager, Product Manager – Hotel Pricing

• Own the end-to-end hotel experience for our B2B SaaS platform
• Collaborate with regulatory, pricing, and fulfillment teams to ensure a seamless journey
• Execute a roadmap to meet specific sophistication thresholds for upper-market clientele

Manager, Product Manager – Hotels

Director

• Lead and manage third-party partnerships for Lease Administration, Real Estate and Personal Property Tax Compliance, and Transaction Management
• Oversee the execution of all legacy network transactions, including acquisitions, renewals, sales, terminations, and subleases
• Manage the accounts payable and accounts receivables associated with the Retail portfolio
• Coordination of project and FM governance, ensuring that facility operations and project execution meet standards
• Serve as the single business contact for the Retail Real Estate portfolio’s legal matters
• Responsible for ensuring Other Real Estate Owned (OREO) regulatory compliance for the Retail Bank
• Forge and maintain relationships across Market Strategy, Finance, Accounting, Risk, and Compliance

Director, Transactions & Real Estate Execution

• Collaborate with tech teams to build comprehensive acceptance criteria
• Breakdown business epics into features and further into user stories
• Own and prioritize feature development roadmaps
• Conduct research and develop features that utilize new and evolving technology
• Collaborate with designers, technologists, and data scientists to build cutting edge solutions
• Articulate a succinct product roadmap to deliver business value

Senior Associate, Product Management – Trade Credit

• Apply strategic and analytical skills to major company challenges
• Team with professionals to develop and test strategies impacting the bottom line
• Lead strategic intent and delivery across CX initiatives
• Develop and implement new product and pricing strategies
• Lead direct-to-consumer marketing efforts for select products
• Drive improvements in credit performance
• Oversee multiple projects and programs concurrently
• Manage and develop analysts, coaching and mentoring associates