Senior Director, Product Design

Capital One

Design leader heading Capital One's Small Business Bank Design team. Overseeing design projects and collaborating with cross-functional teams to drive business outcomes.

Posted 5/27/2026full-timeMcLean • New York, Virginia • 🇺🇸 United StatesSenior💰 $269,600 - $335,700 per yearWebsite

ATS Keywords

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Hard Skills

product designservice designdesign strategycontent designUXUIA.I. design patternsbusiness case developmentdesign systemprototyping

Soft Skills

leadershipcommunicationinterpersonal skillsrelationship buildingpeople managementteam managementcollaborationinfluencingproblem solvingstrategic thinking

Tools & Technologies

Figmaweb technologiesmobile technologiesdesign toolkitanalytics toolsresearch toolsproduct management toolsservice design toolscontent management systemsemerging technologies

Industry Keywords

B2B experiencessmall business bankingexperience excellencebusiness outcomescross-disciplinary teamexecutive stakeholdersperformance metricsoperating modelsdesign projectscustomer segments

About the role

Key responsibilities & impact

As head of small business bank design, you’ll lead a talented, cross-disciplinary team of design leaders and designers
Collaborate deeply with our research teams and Product and Technology leadership
Responsible for identifying and advocating for high-leverage opportunities with executive stakeholders
Lead high-impact, highly complex design projects that set the bar for and drive experience excellence and business outcomes
Envision, design, deliver and optimize experiences across channels (including web, mobile, sales and servicing) and emerging technologies
Help small and medium sized business customers run their business with confidence
Inform B2B experiences across Capital One
Activate insights, features and capabilities that can extend across different kinds of business customers and segments
Connect features and capabilities for customers who have a consumer and small business relationship with Capital One

Requirements

What you’ll need

At least 10 years of experience in leading product design teams and delivering products to market
At least 3 years managing managers
12+ years of experience in leading product design teams and delivering products to market (preferred)
Experience in a design toolkit that spans product design, service design, design strategy and content design
Experience leading product design teams operating across UX and UI, strategy, content, and research from strategy through delivery to market
Deep experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, performance metrics, roadmaps, and operating models
Deep experience interfacing with executive leadership to solve problems, influence key decisions, and drive results across strategy, design, roadmaps and investments
Experience working within a design system
Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
Proficiency in A.I. design patterns or A.I. tooling
Expertise with design and prototyping tools such as Figma
Experience managing an interdisciplinary design team
Proficiency in business case development, grounding product and user experience decisions to business value
Exceptional written and verbal communication skills
Exceptional interpersonal skills and relationship building across complex organizations
Exceptional people management and development skills.

Benefits

Comp & perks

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.