Manager, Associate Relations Investigator

Capital One

Manager investigating various employee relations issues for Capital One HR. Collaborating with business leaders to provide guidance and resolutions on complaints and conflicts.

Posted 5/27/2026full-timeRemote • Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $138,100 - $157,700 per yearWebsite

About the role

Key responsibilities & impact

Investigate and resolve all types of employment complaints, including harassment, discrimination, retaliation, wage and hour issues, wrongful termination, etc.
Resolve manager and associate issues by acting as a consultant/coach through providing guidance on conflict and dispute resolution
Thoroughly document investigation plans, interviews, summaries and recommendations in a timely, high-quality manner
Act as an objective and knowledgeable resource to work through challenging employment, performance and policy issues
Tailor and deliver communications in an effective, measured way to help influence the right outcomes with stakeholders and mitigate risk
Thoroughly investigate complaints, while using good judgment to analyze evidence and make recommendations
Act as role model and champion for Capital One Values
Participate in internal projects that improve investigative processes

Requirements

What you’ll need

High School Diploma, GED or equivalent certification
At least 3 years of Human Resources, Legal or Risk Management experience
At least 3 years of investigation experience
At least 5 years of experience working in a team corporate environment (preferred)
At least 5 years of Human Resources or Legal experience, focused on employment investigations (preferred)
Human Resources certification (preferred)
Experience conducting all types of employment investigations (preferred)
Knowledge of employment law and practices (preferred)

Benefits

Comp & perks

comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

employment investigationsconflict resolutiondispute resolutiondocumentationevidence analysis

Soft Skills

consultingcoachingcommunicationjudgmentinfluencing

Certifications

Human Resources certificationHigh School DiplomaGED