Capital One

Manager, Product Operations, Go-to-Market Change Management

Capital One

full-time

Posted on:

Location Type: Office

Location: McLean • North Carolina, Virginia • 🇺🇸 United States

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Salary

💰 $132,800 - $166,700 per year

Job Level

Mid-LevelSenior

Tech Stack

GoTableau

About the role

  • Lead, mentor, and develop a team of Go-to-Market professionals, fostering an inclusive culture and setting a high standard for autonomous delivery and performance
  • Define and execute the vision, strategy, and system for the Go-to-Market function, ensuring the team has the right tools and processes to deliver successfully
  • Oversee the development and execution of comprehensive GTM strategies for high-priority product releases, ensuring impacted users are prepared for and can adopt changes effectively
  • Serve as a primary point of contact for senior stakeholders, collaborating with partners to understand change impacts, identify dependencies, and align on tailored GTM strategies
  • Champion the GTM team's value and socialize its impact with Value Chain Partners and senior leadership
  • Own and evolve the GTM framework, including governance forums, processes, and playbooks, to ensure a standard of execution is reproducible for all product releases
  • Utilize Key Performance Indicators (KPIs) for communications, training, and channel success to measure the effectiveness of GTM strategies and drive continuous improvement
  • Manage stakeholder communications to increase transparency and mitigate risks proactively

Requirements

  • Bachelor's Degree or Military Experience
  • At least 4 years of experience in Product Operations, Product Marketing, or Change Management
  • At least 2 years of experience in a people leadership capacity (direct management, mentorship, peer coaching)
  • At least 4 years of experience with Microsoft Office or Google Suite
  • 5+ years of experience managing change using Agile or Waterfall methodology (preferred)
  • 3+ years of experience in people leadership (preferred)
  • Prosci or other change management certification or designation (preferred)
  • Demonstrated ability to influence senior leaders and stakeholders across multiple business functions (preferred)
  • Excellent verbal and written communication skills, with experience crafting data-driven narratives to influence stakeholders (preferred)
  • Experience with managing marketing channels (e.g., in-app, web, video, email) (preferred)
  • Familiarity with data visualization tools such as Tableau (preferred)
  • Understanding of commercial banking or other financial services (preferred)
  • Capital One will not sponsor a new applicant for employment authorization for this position
Benefits
  • Eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
  • Incentives could be discretionary or non discretionary depending on the plan
  • Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
  • Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level

ATS Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Product OperationsProduct MarketingChange ManagementAgile methodologyWaterfall methodologyData visualizationKPI measurementGTM strategy developmentStakeholder managementMarketing channel management
Soft skills
LeadershipMentorshipCommunicationCollaborationInfluencingTransparencyRisk mitigationAutonomous deliveryContinuous improvementCultural inclusivity
Certifications
Prosci certification
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