Manager, Support Operations, Data Platforms

Capital One

full-time

Posted on: 9/25/2025

Origin: • 🇺🇸 United States • Virginia

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💰 $146,100 - $166,700 per year

JuniorMid-Level

AWSITSMServiceNowSQL

About the role

An IT leader, with a detailed understanding of IT Service management principles.
Manages teams providing technology support operations in the areas of data platforms, end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls.
Lead and develop teams to support business growth, service goals, and compliance with corporate policies, standards and security regulations.
Focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies.
Communicate effectively, manage up, influence leadership, and collaborate with immediate peers.

High School Diploma, GED, or equivalent certification
At least 2 years of experience in Managing IT projects or operations teams
At least 3 years Technical Operations experience
At least 3 years of experience in People Management
At least 3 years of experience in IT systems and infrastructure
At least 3 years experience with data platforms and operating systems
At least 3 years of experience in technical operations or end user technical support
At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).
Preferred: Bachelor’s or Master’s Degree in Business, Information Systems, Computer Science
Preferred: 5+ years of experience in People Management
Preferred: 5+ years of experience in Project Management (planning, executing, tracking)
Preferred: 5+ years of experience with IT systems and infrastructure
Preferred: ITIL Certification
Preferred: 4+ years of experience with AWS, QuickSight, ServiceNow, SQL, Snowflake, or Databricks
Preferred: 4+ years of experience defining, implementing, and leveraging process (change, incident, problem) management functions.