ValidaTek, Inc.

Network Administrator III

ValidaTek, Inc.

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $80,000 - $100,000 per year

Job Level

Mid-LevelSenior

Tech Stack

AWSCloudOracleServiceNowSplunkSQL

About the role

  • Provide advanced technical support within a 24/7/365 Technical Operations Center (TOC), specializing in complex network, datacenter, cloud, and enterprise application incidents.
  • Act as final escalation point for incidents unresolved by Tier 1 and Tier 2 personnel.
  • Receive and resolve escalated incidents within SLA targets.
  • Perform advanced troubleshooting across network, voice/video, datacenter, applications/databases, end-user performance, and AWS cloud.
  • Lead root cause analysis for high-severity incidents and document corrective actions.
  • Use Splunk for log analysis, event correlation, and proactive detection of anomalies.
  • Assist in engineering projects, upgrades, and integrations of enterprise monitoring and management tools.
  • Implement AIOps and automation initiatives to improve incident detection, correlation, and resolution.
  • Collaborate with Performance & Analytics team to analyze trends and identify proactive remediation opportunities.

Requirements

  • 5+ years of IT operations experience in a large enterprise, cloud, or federal environment.
  • Active DHS or USCIS suitability clearance is preferred.
  • Proven experience troubleshooting advanced network issues and performing full-path analysis across WAN/LAN and AWS cloud environments.
  • Service Management experience, with familiarity in ITIL and/or CMMI frameworks.
  • Expertise in enterprise monitoring tools (e.g., SolarWinds, Cisco Prime, Riverbed, New Relic, SCOM, Splunk).
  • Hands-on experience with AWS services and associated monitoring/troubleshooting practices.
  • Experience with database and application monitoring (Oracle, SCCM, New Relic).
  • Skilled in capacity and performance monitoring for enterprise and cloud systems.
  • Strong trouble ticket management skills (ServiceNow preferred).
  • Flexible and adaptable to the dynamic demands of a 24/7 operations environment.
  • Excellent customer service, communication, and collaboration skills. Preferred Certifications: Cisco Certified Network Professional ( CCNP ), AWS Certified Solutions Architect – Professional ( AWS Professional ).