ValidaTek, Inc.

Program Manager

• Manage and oversee the DHA Web & Mobile Services program, ensuring all projects are delivered on time, within budget, and with high-quality standards.
• Lead and coordinate multiple project workstreams, including teams of project managers, business analysts, and technical stakeholders.
• Ensure the program aligns with the DoD’s IT policies and operations, adhering to DoD healthcare IT standards and security protocols.
• Apply project management best practices to guide projects through the full Software Development Life Cycle (SDLC).
• Communicate effectively with stakeholders at all levels, including DHA leadership, executives, project sponsors, and team members, providing clear updates on program objectives, progress, risks, and mitigation strategies.
• Develop and manage program budgets, including financial forecasts, ensuring projects are delivered within budget and resources are efficiently utilized.
• Lead change management initiatives within the program, managing the impact of organizational changes and ensuring stakeholder engagement and support throughout.
• Foster a collaborative, high-performance culture by motivating and mentoring team members and creating an environment of accountability and ownership.
• Identify and mitigate risks, troubleshoot project challenges, and implement solutions to ensure program success.
• Ensure the effective management of technical resources and infrastructure, delivering innovative web solutions that meet DHA’s evolving healthcare needs.

Network Engineer

• Provide advanced technical support within a 24/7/365 Technical Operations Center (TOC), specializing in complex network, datacenter, cloud, and enterprise application incidents.
• Act as final escalation point for incidents unresolved by Tier 1 and Tier 2 personnel.
• Receive and resolve escalated incidents within SLA targets.
• Perform advanced troubleshooting across network, voice/video, datacenter, applications/databases, end-user performance, and AWS cloud.
• Lead root cause analysis for high-severity incidents and document corrective actions.
• Use Splunk for log analysis, event correlation, and proactive detection of anomalies.
• Assist in engineering projects, upgrades, and integrations of enterprise monitoring and management tools.
• Implement AIOps and automation initiatives to improve incident detection, correlation, and resolution.
• Collaborate with Performance & Analytics team to analyze trends and identify proactive remediation opportunities.

Program Manager

Network Administrator III