ValidaTek, Inc.

System Administrator

• Provide day-to-day Tier II/III systems and end-user support for classified and unclassified environments
• Serve as a primary point of contact for customer-facing IT support, including senior military, civilian, and contractor personnel
• Install, configure, troubleshoot, and maintain: Video Teleconferencing (VTC) systems (e.g., Cisco, Poly, Crestron, Teams Rooms, classified VTC)
• Telecommunications equipment (VoIP phones, conference phones, headsets)
• End-user devices and peripherals (workstations, laptops, printers, scanners, webcams, monitors)
• Support conference rooms and briefing spaces, including pre-meeting setup, live support, and rapid issue resolution
• Perform Windows system administration tasks including user account management, group policies, patching, and system hardening
• Assist with network connectivity troubleshooting (LAN/WAN, VLANs, ports, basic routing/switching concepts)
• Coordinate with DISA service providers, vendors, and internal engineering teams to resolve escalated issues
• Ensure compliance with DoD cybersecurity policies, STIGs, RMF controls, and audit requirements
• Maintain accurate documentation, asset tracking, and configuration records
• Participate in on-call rotations and provide support during mission-critical events as required

Systems Administrator – IT Generalist

Support Engineer

• Provide Tier 3 support for Intune migration pilots and production waves.
• Execute testing and validation of MECM/MCM task sequences and wipe-and-reload workflows.
• Validate automated Intune enrollment and Azure AD join processes.
• Perform functional testing of Intune configuration profiles, compliance policies, and security baselines.
• Test application packaging, deployment behavior, and detection logic.
• Support manual enrollment and Autopilot workflows for testing and remediation scenarios.
• Troubleshoot escalated imaging, enrollment, application, and policy issues.
• Review logs from MECM/MCM, Intune, Windows, and Azure AD to assist in root cause analysis.
• Document test results, observed issues, and remediation outcomes.
• Support migration pilots, phased rollouts, and post-migration stabilization.
• Collaborate with senior engineers, SMEs, and service desk teams.
• Escalate systemic issues and improvement opportunities to engineering leads.

Testing Migration Support Engineer – Mid

• Provide Tier 3 escalation support for large-scale Intune migration activities.
• Troubleshoot complex failures related to MECM/MCM task sequences, imaging, and wipe-and-reload processes.
• Resolve advanced Intune enrollment, Azure AD join, and compliance policy issues.
• Diagnose and remediate application deployment failures during and after migration.
• Support manual Intune enrollment and Autopilot workflows when automated processes fail.
• Analyze logs from MECM/MCM, Intune, Windows, and Azure AD to identify root causes.
• Partners with Tier 1 and Tier 2 support teams to drive rapid resolution and knowledge transfer.
• Support migration waves, cutovers, and post-migration stabilization periods.
• Document known issues, root cause analysis, and remediation procedures.
• Identify recurring failure patterns and recommend process or automation improvements.
• Coordinate with engineering, security, networking, and service desk teams to resolve cross-domain issues.
• Ensure migration-related incidents are resolved in accordance with SLAs and operational priorities.

Senior Windows Migration Support Engineer

Program Manager

• Provide overall contract and program leadership for the CBP Service Desk environment, ensuring consistent and effective IT support service delivery.
• Serve as the primary point of contact (POC) to CBP program managers, technical leadership, and government stakeholders.
• Lead, mentor, and manage Service Desk, Shift Leads, Tier 1 and Tier 2 support personnel, and associated field support resources.
• Oversee performance-based service delivery metrics, SLAs, KPIs, ticket response/resolution times, and user satisfaction.
• Conduct regular status briefings, performance reviews, and operational summaries for CBP leadership.
• Develop and enforce standard operating procedures (SOPs), quality assurance processes, and service improvement initiatives.
• Support onboarding, workforce planning, training, and career development for contractor personnel.
• Ensure escalated incidents, outages, and high-visibility service interruptions are coordinated and resolved efficiently, including leading or supporting incident response bridges as required.
• Coordinate with engineering teams, cybersecurity teams, data centers, and enterprise service providers to resolve systemic issues and implement improvements.
• Manage project schedules, resources, budgets, and procurement requirements in compliance with CBP and federal acquisition policies.
• Ensure documentation, reporting, and compliance align with ITIL-based service management processes and DHS enterprise standards.

Senior Program Manager

Accountant

• Manages outgoing payments and controls expenses by receiving, processing, verifying, and reconciling invoices.
• Ensures accuracy in processed transactions by verifying entries and reconciling discrepancies with system reports and account balances.
• Assigns expenses to the appropriate accounts and cost centers by analyzing and recording invoice and expense report data.
• Facilitates timely payments to vendors by tracking due dates, verifying identification numbers, scheduling ACH transfers and checks.
• Addresses any discrepancies in purchase orders, contracts, invoices, or payments, and ensures proper documentation.
• Maintains and updates vendor records, establishes communication with vendors for inquiries and clarifications.
• Processes employee reimbursements or advances by receiving and verifying expense reports and requests for advances and preparing ACH or checks.
• Verifies vendor accounts by reconciling monthly statements and related transactions.
• Preserves historical financial records through scanning and filing documentation.
• Maintains sales and use tax records by reviewing requirements on invoices.
• Produces monthly reports and assist with month-end closing.
• Assists in audit preparations by providing necessary documentation.
• Engages in professional development opportunities to enhance job knowledge.
• Supports the overall accounting and organizational goals by fulfilling related responsibilities as required.

Systems Administrator – IT Generalist

Testing Migration Support Engineer – Mid

Senior Windows Migration Support Engineer

Senior Program Manager

Junior Accounts Payable Accountant