Manager, Support Operations, Data Platforms

Capital One

full-time

Posted on: 9/25/2025

Origin: • 🇺🇸 United States • Virginia

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💰 $132,800 - $151,600 per year

Mid-LevelSenior

AWSServiceNowSQL

About the role

Manage teams providing technology support operations in the areas of data platforms, end user support, IT incident management, change management, problem management, knowledge management, endpoint management, and business controls.
Lead and develop teams to support business growth, service goals, and compliance with corporate policies, standards and security regulations.
Drive execution, accountability, and results to improve the end user experience while driving operational efficiencies.
Collaborate with leadership and peers; manage up and influence leadership decisions.
Oversee implementation and refinement of operational processes (change, incident, problem management) and ensure adherence to controls and compliance requirements.
Participate in hiring, development, and performance management of team members to meet service and business objectives.

High School Diploma, GED, or equivalent certification
At least 2 years of experience in Managing IT projects or operations teams
At least 3 years Technical Operations experience
At least 3 years of experience in People Management
At least 3 years of experience in IT systems and infrastructure
At least 3 years experience with data platforms and operating systems
At least 3 years of experience in technical operations or end user technical support
Strong verbal and written communication skills; effectively manages up and influences leadership
Ability to collaborate well with immediate peers
At this time, Capital One will not sponsor a new applicant for employment authorization or offer immigration related support for this position (no H1B, F-1 OPT/STEM OPT/CPT, J-1, TN, E-2, E-3, L-1, O-1, or EADs requiring employer immigration support)
Preferred: Bachelor’s or Master’s Degree in Business, Information Systems, Computer Science
Preferred: 5+ years of experience in People Management
Preferred: 5+ years of experience in Project Management (planning, executing, tracking)
Preferred: ITIL Certification
Preferred: 4+ years of experience with AWS, QuickSight, ServiceNow, SQL, Snowflake, or Databricks
Preferred: 4+ years of experience defining, implementing, and leveraging process (change, incident, problem) management functions.