Senior Strategy and Operations Manager
Pinterest
SQLTableau
Principal Associate, Business Process Improvement
Capital One
full-time
Posted on:
Origin: • 🇺🇸 United States • North Carolina
Visit company websiteSalary
💰 $93,400 - $117,200 per year
Job Level
JuniorMid-Level
Tech Stack
SQLTableau
About the role
- Lead collaborative process improvement initiatives that are impactful to efficiency, risk, and client/associate experience
- Document and analyze current state business processes and lead projects (creating process maps, process analytics, project reports, presentations, business cases, and project charters)
- Redesign and optimize workflows/processes using analytical Lean Six Sigma principles/tools
- Design future state business processes and controls that achieve and sustain desired outcomes
- Lead workshops and brainstorming sessions to creatively design/facilitate solutions
- Teach, facilitate, and coach Commercial Bank associates and leaders to achieve breakthrough improvements
- Teach process optimization tools (i.e. root cause analysis methods, FMEA) to project teams and the larger organization
- Deliver presentations to peers and leaders, including up to the executive level
- Work on 3 or more projects at a time varying in size and complexity
Requirements
- High School Diploma, GED or equivalent certification
- At least 3 years of process improvement experience
- At least 3 years of experience managing project deliverables
- Bachelor’s Degree or military experience (preferred)
- Lean Six Sigma Certification or Prosci Certification (preferred)
- 4+ years of experience with data mining and analytical software (Minitab, Tableau, SQL, R, Snowflake) (preferred)
- 4+ years of experience in Google Suite (Sheets, Slides, Docs) or Microsoft Office (Outlook, Excel, and Word) (preferred)
- Ability to teach, facilitate, and coach associates and leaders on process optimization tools (e.g., root cause analysis methods, FMEA)
- Ability to deliver presentations to peers and leaders, including up to the executive level
- At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
