Capital Bank, N.A.

Product Manager

• Serve as the subject matter expert (SME) and business owner for the Bank’s digital banking platform (Q2) and deposit origination (MANTL) applications.
• Define and communicate the digital product vision, strategy, and roadmap in alignment with overall business objectives.
• Continuously evaluate industry trends, regulatory changes, and customer needs to identify opportunities for product improvement and innovation.
• Champion customer-centric digital experiences.
• Leverage system capabilities to ensure all operational efficiency and business development opportunities the applications may provide are pursued.
• Partner with Project Management Office (PMO) and business leads on implementations and other projects related to the support applications.
• Gather, analyze, and document business requirements from stakeholders throughout the Bank.
• Develop, maintain, and prioritize the product backlog, balancing requirements for functionality, compliance, and operational efficiency.
• Write clear user stories and acceptance criteria to facilitate development, testing, and effective vendor delivery.
• Collaborate with IT, vendors, and business users to ensure the timely and high-quality release of new features and enhancements.

Product Owner – Q2

Sales

• Partners with the Head of CBHL to create and implement sales strategies that result in increased market-share for the Bank.
• Overall responsibility for managing the day-to-day sales activities of the division.
• A key component of this role will be Partnering with the VP, Head of Growth and Strategy to recruit and grow the company’s footprint.
• Hiring Branch managers and individual loan officers in our markets.
• Coaches, manages and motivates a high-performance sales team.
• Provides sales training for all Mortgage Originators in compliance with CBHL policies and procedures.
• Effectively motivates all Branch Managers and sales managers to meet individual production goals and division production goals.
• Works with the secondary marketing manager ensuring products and pricing are competitive.
• Directly manages branch managers to include career development, performance management and recognition.
• Partners with Human Resources and the Head of CBHL to create and implement effective incentive compensation plans.
• Works with internal partners to ensure all risk and compliance initiatives are executed properly.
• Represent CBHL in the market in a positive manner and network to create additional loan opportunities for the division.
• Ensures division profitability and margin targets are attained

VP, Head of Sales – Mortgage

• Serve as the subject matter expert (SME) and business owner for the Bank’s Salesforce environment, including services supporting workflow/automation, customer experience and service, issue resolution, and customer relationship management (CRM).
• Define and communicate the Salesforce product vision, strategy, and roadmap in alignment with overall business objectives.
• Continuously evaluate industry trends, regulatory changes, and customer needs to identify opportunities for product improvement and innovation.
• Champion customer-centric digital experiences and end user satisfaction.
• Lead the platform’s governance model, including data standards, permissioning strategy, and release management.
• Lead user acceptance testing (UAT) to confirm that product changes satisfy requirements and support operational and customer needs.
• Oversee platform maintenance, including quarterly releases, version updates, and feature adoption.
• Act as the liaison between business units, operations teams, compliance, technology, marketing, and leadership groups.

Salesforce Product Owner

Risk

• Lead the development, enhancement, and execution of components of the Enterprise Risk Management framework and programs
• Oversee enterprise‑wide risk assessments, ensuring emerging, strategic, and operational risks are appropriately identified and evaluated
• Support the ERM governance structure, including risk committees and reporting processes
• Maintain the company’s risk appetite statements and monitor alignment between risk-taking activities and organizational objectives
• Provide leadership and direction for operational risk oversight programs, including process risk and control self-assessments, issue management, and loss event monitoring
• Drive comprehensive documentation of the company’s risk and controls register
• Produce regular and ad-hoc risk reports for executive management, the Board, and regulatory stakeholders
• Partner with first-line business leaders to evaluate risks and design effective mitigation strategies
• Champion a culture of risk awareness and accountability across the organization

VP, Enterprise Risk Management

IT Support

• Capital Bank is seeking an experienced IT Audit leader for our IT Internal Audit Manager role.
• Assist the SVP, IA Director to plan, manage, and maintain the Information Technology Internal Audit (IT IA) function for Capital Bank.
• Responsible for performing and overseeing the IT audits of the bank, including IT infrastructure and operations, data privacy, cybersecurity reviews and the governance of emerging technologies such as Artificial Intelligence (AI).
• Execute and manage IT risk assessments, IT SOX compliance, and technical audits, while providing expertise to other internal auditors or third-party outsourced IA firms.
• Report findings, conclusions, and technical remediation strategies to management and the Audit Committee.

VP, IT Internal Audit Manager

Marketing Operations

• Execute email and digital campaigns based on strategic direction from their manager.
• Build, QA, schedule, and deploy marketing assets across email landing pages, and any other channels.
• Maintain marketing calendars and asset libraries.
• Deliver templated marketing materials to loan officers and branches.
• Manage compliance submissions and turnaround timelines.
• Assist with the creation of marketing assets for mortgage CRM and subsequent reporting.
• Attend weekly compliance meetings on behalf of the mortgage division.
• Submit marketing assets to compliance through documented SOP, owning the submission from start to deployment.
• Provide executional support for partner and cross-sell campaigns.

Marketing Operations – Sales Enablement Specialist

Full-stack Engineer

• Lead initial implementation of Salesforce and MuleSoft platform working closely with third party integration partner.
• Ensure platform strategy, architecture, quality releases and production stability.
• Act as a senior technical advisor, partnering with business and IT leaders to deliver business value.
• Maintain, administer and implement enhancements post initial launch.
• Ensure platforms meet security, regulatory and audit requirements, including access controls and data protection.
• Drive operational excellence including support models, monitoring, and continuous improvement.

Salesforce, MuleSoft Technical Leader

Vice President

• Manage all aspects of the Special Assets team and of the assigned portfolio of Criticized and Classified loans.
• Provide direction and support to SVP and Collections Officers, including collection oversight, loan restructuring, and liquidation plans along with the identification of and recovery strategies that minimize losses to the Bank and ensure compliance with loan policy and regulatory requirements.
• Manage all the daily, monthly, and quarterly reporting of the past due, criticized, and classified loan portfolio.
• Works closely with the Chief Credit Officer to manage the special assets team and provide oversight and direction of the collection efforts, including direct accountability for the Bank’s Criticized and Classified loans.
• Manages policy and procedures related to the Bank’s collection and OREO management.
• Monitors collateral values to ensure timely compliance with regulatory policy and Allowance for Credit Loss requirements for current valuation and impairment analysis.
• Provide oversight to support the credit team in the collection and analysis of financial statements to propose effective and realistic plans for resolution of past due or delinquent borrowers.
• Ensures timely and accurate reporting of asset quality, impairment, and charge-offs.
• Adhere to the Bank’s vendor policy and appropriately track/budget expenses when engaging competent legal counsel to support the Bank’s collection efforts in connection with judgment/foreclosure litigation, asset liquidation, and bankruptcy.
• Responsible for the implementation and reporting of workout action plans, including restructurings, forbearance agreements, legal actions, evaluating bank collateral and documentation, and recommending alternative solutions.
• Attends and reviews watchlist and liquidation reports providing oversight to the Bank’s third-party servicers for the government guaranteed, equipment finance, and residential mortgage portfolios.
• Chairs the Management Special Asset Committee and provides tracking of the Bank’s commercial and government guaranteed non-performing and watchlist assets including past due status, accrual status, collateral valuation, risk rating, and action plan.
• Attends and participates in the Board Special Asset Committee on a quarterly basis.
• Maintains strong relationships with business units to ensure smooth asset transitions.

SVP, Special Assets Manager

Email Marketing Manager

• Owns the email channel across Capital Bank’s enterprise marketing organization.
• Responsible for planning, building, deploying, and optimizing email campaigns.
• Work closely with line-of-business marketing teams to understand campaign goals.
• Develops the email strategy, builds the campaigns in Salesforce Marketing Cloud, schedules and deploys communications.
• Monitors performance and continuously improves through data-driven optimization.
• Manages the enterprise email calendar and serves as the internal subject matter expert.

Enterprise Email Marketing Lead, Salesforce Marketing Cloud

• Owns the email channel across Capital Bank’s enterprise marketing organization.
• Responsible for planning, building, deploying, and optimizing email campaigns.
• Works closely with marketing teams to understand campaign goals and develop email strategy.
• Manage email communications that support multiple lines of business.
• Monitor campaign performance and provide reporting and insights to stakeholders.
• Serve as the primary operator and subject matter expert for Salesforce Marketing Cloud.

Email Marketing Lead

Business Analyst

• Partner closely with business leaders and subject matter experts to understand business objectives, pain points, risks, and opportunities.
• Facilitate discovery conversations to clarify problems, define desired outcomes, and evaluate solution options.
• Develop and articulate clear, structured business cases, including problem statements, scope, assumptions, benefits, risks, budget and success metrics.
• Lead end‑to‑end requirements activities for complex initiatives, from discovery through delivery.
• Elicit, analyze, document, and validate business requirements, functional and non-functional requirements, process flows and current/future state definitions, data and reporting requirements.
• Translate business needs into clear, consumable artifacts (e.g., user stories, acceptance criteria, requirements documents) that engineering and delivery teams can execute against.
• Ensure requirements are traceable to business objectives and measurable outcomes.
• Work closely with product managers, project managers, engineers, data teams, and QA to support successful execution.

Senior Business Analyst

Customer Support

• Manage the email inbox for commercial appraisal & environmental department requests
• Review and distribute commercial appraisals and evaluations in accordance with credit policy.
• Initiate and prepare appraisal and or environmental orders and bid requests based on scope and content of work order utilizing the Bank’s collateral management system.
• Monitor all appraisal orders by performing confirmation activities including daily updates to the status queue, confirmation of scheduled property inspections, forwarding of relevant information to the appraiser, monitoring appraisal completion dates (to maintain SLA’s).
• Responsible for managing the appraisal report upload to the Bank’s review system.
• Responsible for compliance with mandatory delivery of appraisal reports to customers when applicable.
• Provide administrative support to the Asset and Appraisal Review Manager
• Assist in the monitoring of license and insurance requirements of approved appraisal panel by Bank Policy.
• Assist in providing information to the Bank to help in the preparation of property evaluations when policy allows an evaluation instead of an appraisal.
• Interact with inter-departmental and external contacts.
• Perform review of residential (1-4 units) and non-complex commercial appraisal reports and complete evaluations of the same.
• Prepare forms, reports, correspondence, memoranda, etc.; answer calls and help customers.
• Perform project work, as assigned.
• Comply with all banking regulations, policies and procedures.

Asset & Appraisal Support Specialist I

• Assist the SVP, IA Director to plan, manage, and maintain the Information Technology Internal Audit (IT IA) function
• Perform and oversee the IT audits of the bank, including IT infrastructure and operations, data privacy, cybersecurity reviews
• Execute and manage IT risk assessments, IT SOX compliance, and technical audits
• Report findings, conclusions, and technical remediation strategies to management and the Audit Committee
• Lead or manage IT audits either working solo, as part of a team, or overseeing a third-party IT audit partner
• Conduct audits of the bank’s IT General Controls (ITGCs), application controls, network security, and disaster recovery programs
• Assist or lead in walkthroughs, interim, and roll-forward testing of IT SOX controls
• Evaluate the design and operating effectiveness of controls surrounding Artificial Intelligence
• Develop technical work papers and internal audit reports
• Monitor progress, and report delays to the SVP Internal Audit Director

Auditor

• Assist the SVP of Internal Audit in managing and executing the Internal Audits and SOX program for Capital Bank.
• Develop and execute audit programs based on risk, complexity, regulatory requirements, and strategic initiatives of the Bank.
• Ensure that audit and SOX workpapers are in line with the Institute of Internal Auditors (IIA) standards and PCAOB SOX requirements.
• Prepare audit reports, communicate findings, conclusions and remedies to management.
• Utilize a risk-based approach to develop and conduct audits of the bank’s controls and compliance programs in accordance with laws, regulations, policies and procedures of Capital Bank N. A. and related industry standards.
• Lead internal audits either working solo or as part of a team.
• Coordinate all phases of the audit with audit team and management.
• Develop work papers, internal audit reports and reporting to the audit committee consistent with the Institute of Internal Auditor and Bank Standards.
• Meet or exceed the targeted billing hours for audits, monitoring progress of audits and reporting delays and issues to SVP Internal Audit Director.
• Carefully and thoroughly evaluate risks or lapses of controls in areas audited, make recommendations to Management.
• Manage the tracking of findings or issues and complete validations of corrective actions.
• Remain current with certifications, training and federal, state, industry standards, regulatory, policy and procedural changes.

Senior Internal Auditor

• Serve as the subject matter expert (SME) and business owner for the Bank’s Salesforce environment.
• Define and communicate the Salesforce product vision, strategy, and roadmap.
• Continuously evaluate industry trends, regulatory changes, and customer needs.
• Document business processes, functional requirements, and configuration decisions.
• Oversee platform maintenance, including quarterly releases, version updates, and feature adoption.