Capital Bank, N.A.

Infrastructure Engineer

• Maintain systems by keeping all systems patched and managing software deployments as necessary.
• Handle day-to-day service desk escalations.
• Working knowledge of AD, Microsoft 365, Azure Cloud and SaaS solutions.
• Assist with implementing and monitoring local and remote network access.
• Assist in evaluating and implementing new network software releases, patches, and third-party products.
• Create new users accounts and provide required access to all the corporate services, data, and resources.
• Reset Passwords for main accounts.
• Assist with maintaining production, testing, and other system environments.
• Ensure adherence to escalation procedures.
• Respond to escalated, complex and high-end user issues promptly.
• Assist with providing ongoing support and training of employees as well as new temps/interns as needed.
• Document and maintain documentation on running systems and procedures.
• Maintain security standards for all systems in consultation with the Info Sec team.
• Participate in after-hours/weekend network support as needed.
• Responsible for the software and technologies designed for operating and monitoring applications, data and services residing in the cloud, cloud services, and cloud environments.

Operations

• The SVP, Head of Loan Operations manages and is accountable for the day-to-day loan operations of the Bank to ensure maximum customer satisfaction and retention, operating efficiency, loss prevention, and employee satisfaction while ensuring regulatory guidelines are met.
• This role will oversee the daily tasks of the Loan Operations Department ensuring accurate and timely loan closings and that all items needed for closings are obtained.
• This role also involves facilitating the loan closing process.
• This role will lead the day-to-day management of loan operations, oversee staff and processes, supervise the documentation of policies, procedures and controls, and serve as the primary business owner for the Fiserv core system as it relates to lending.
• This role is responsible for creating and documenting efficient processes, which will permit the Loan Operations Department to operate accurately including the day-to-day operational management of the Bank’s conventional, consumer, mortgage, and government guaranteed loan (GGL) portfolios.